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Customer Service Sales

Location:
Grovetown, GA, 30813
Posted:
October 20, 2012

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Resume:

Nourani Elhassan

**** ***** ***** *** *********, GA 30813

706-***-****

ab8wp8@r.postjobfree.com

KEY QUALIFICATION

o Active TS/SCI Security Clearance

o Fluent in Arabic and English with knowledge in Tigrinya and Bulloch

languages

o Proficient in various Arabic dialects, to include Sudanese, Egyptian,

Yemeni, Iraqi and Arabic Gulf dialects

o Technical computer information system skills including MS Word, Excel

and PowerPoint

o Extensive knowledge of the Middle East, North and East African

geopolitics, economies, cultures and religions

o Skilled in the use of SIGINT processing and reporting tools

PROFESSIONAL EXPERIENCE

Mission Essential Personnel LLC, 2009-Present

CAT 111 Senior Arabic Linguist/Transcriber

o Provide contract linguist support including: scanning, transcribing

and translating

o Process and transcribe voice-intercept communications in a high-

stress, time-sensitive environment.

o Provide sole-source Indications and Warnings and threat assessments to

forward-deployed units.

o Coach and mentor linguists with less experience, training, and project

knowledge.

o Operate as a Subject Matter Expert on affairs and activities

pertaining to and involving countries, activities and religions of the

Middle East and East Africa

L-3 Communications, Titan Corporation 2007-2008

US Army Linguist

o Worked as a personal interpreter for a Commanding Officer in Iraq.

o Conducted open source exploitation and monitored local news and social

media sites for trends of enemy's capabilities and possible actions in

support of counter terrorism efforts

o Used my regional knowledge to Provide cultural insights whenever needed

o Performed time sensitive translation and cursory analysis of captured

enemy documents, media and communications devices.

As Seen on TV Stores, Philadelphia. PA 2006-2007

Store Manager

o Directed and coordinated store's daily operations.

o Monitored customers' preferences and placed orders

o Resolved customers' complains regarding sales and services

Sutton Place Gourmet, Reston, VA, 2001-2006

Customer Service Associate/Signs Administrator

o Provided customer service and performed basic office and

administrative duties

o Responsible for the store's signs and visual merchandizing.

o Consulted with marketing staff and to determine promotions and

project sales

Agatha & Valentina, New York, NY, 2000-2001

Customer Service Associate

o Provided customer service and educated customers about various

products

o Prepared products for sale and maintained inventories

Sudanese National Democratic Alliance, Eritrea 1996-1999

Volunteer

o Managed supplies and helped refugees find shelters

o Established a school and taught illiterate refugees basic reading and

writing

Albishi Import and Export, Jeddah, KSA, 1993-1995

Accountant

o Created and maintained financial records

o Balanced and reconciled general and subsidiary ledgers

o Generated financial statements

Blue Nile Textile Company, Sudan, 1984-1991

Sales Director

o Assisted built clientele and negotiated new contracts

o Supervised the company's sales team and filed records

o Represented the company in local and international expositions

EDUCATION AND CERTIFICATION

o Troy University, Troy, AL. Works in MS in International Relations

o Plaza College, New York, NY 2003, AAS majored in Business

Administration

o Cairo University in Khartoum, Sudan 1983Bachelor of Commerce in

Economics,

o Professional Trainings in writing and ESL classes, British Council,

Cairo, Egypt 1992

o Intelligence and Oversight Training, Ft. Gordon, GA

o Balouchi Language training, Mission Essential Personnel, Augusta, GA



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