Human Resources Manager

Information Support & Business Analyst

More than 12 years' progressive information support and business analysis

experience directing maintenance and upgrades for various programming and

applications in library and human resources divisions. Pioneer in design

and delivery of stand-alone networks and consistent high customer

satisfaction reports. Strategic, action-oriented leader capable of

overcoming challenges and exceeding goals through effective cross-

functional communications. Genuine relationship-builder with employees,

customers, vendors, and C-Level management.

TECHNICAL COMPETENCIES

Applications: MS Office Suite, MS Outlook, Symantec/McAfee AntiVirus,

Windows 2000/XP/Vista, Lotus Notes, Veritas Backup, MS Visio, Business

Intelligence, Crystal Reports, MS Sharepoint

Programming: HTML, CSS, JavaScript, Visual Basic .NET, MS Visual Web

Developer 2008, MS Visual Studio 2005

Technical Expertise: IP Routing / Addressing / Subnetting, T1, DSL, WiFi

802.11a/b/g

PROFESSIONAL EXPERIENCE

Symbolic Systems, Inc - Tinton Falls, NJ 2005 to 2011

IT Consultant / Information Manager (2007-2011)

Promotion from consulting role to full-time Information Manager position,

serving as primary Business Analyst for Army Human Resources Personnel

System Developer. Gathered requirements for additional Army organizations

involved in system implementation. Liaised with clients for review sessions

to accurately execute action plans, meet deadlines, and establish process

and system standards. Interfaced with users to prepare and update Business

Process Requirements, effectively communicating requirements to Development

team. Performed application testing for new capabilities and functions, and

used Business Intelligence to create ad-hoc workforce reports. Authored

user manuals for administrators and staff and led training for Human

Resources administrators.

Ensured 100% compliance with Army rules and regulations as well as software

development life cycle policies and guidelines.

Served as Human Resources Department MS SharePoint Administrator.

Received Certificate of Appreciation for outstanding support and service.

Support Center Specialist (2005-2007)

Provided support via phone, e-mail, and instant message for US Army

Knowledge Center portal with more than 14K users and five additional

portals. Assisted with secure site applications including QuickPlace and

Sametime, while providing network administration for file servers (e.g.

daily backups, software and hardware installation, and troubleshooting).

Evaluated and addressed support requests, and generated statistical

reports. Collaborated on continuous Knowledge Center projects.

McGuire Air Force Base Library - McGuire AFB, NJ 2004 to 2005

Network Administrator

Leveraged previous library experience in managing Integrated Library

System, LAN, webpage, and all network communications. Maintained logs for

operations, vendor assistance calls, and system malfunctions, as well as

documentation for system equipment and computer applications operating

instructions. Conducted software upgrades, webpage development, and

equipment modifications as needed. Facilitated on-the-job training

regarding automation technology for staff, and general computer classes for

patrons.

Championed stand-alone and networked electronic multimedia for library

applications.

Old Bridge Public Library - Old Bridge, NJ 2000 to 2004

Library Assistant II / Computer Technician

Oversaw maintenance for main and branch libraries with 65 PC computers,

covering installation and troubleshooting for hardware, software, and

network issues. Maintained PC peripherals and current records of supplies,

software, inventory, and web development needs. Managed Library Assistant I

and facilitated computer classes for library staff as well as general

public.

EDUCATION

Graduate Certificate of Information Systems Management (Concentration in

Information Tools)

Keller Graduate School of Management - Online Program

Bachelor of Science in Telecommunications Management

DeVry University - North Brunswick, NJ

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