Human Resources Customer Service

Kizzie Hoyte

** ***** **, ******, **, *****

973-***-**** (h) 347-***-**** (C)

*******@*******.***

Objective: To further my career in the Human Resource Information Systems

field.

Summary of Qualifications:

* Data entry into the HRIS system

* Writing custom reports to meet business needs for decision making and

managing employees.

* Setting up feeds of automated reports to various managerial heads.

* Running standard reports.

* Developed training and documentation for newly implemented systems or

processes for HR Users and other staff members.

* Experience in process improvement.

* Project planning and implementation

* Analyze current processes and suggest more efficient current

technological strategies or revamp existing processes.

* Overseen the development and implementation of new software, programs

or code to the HRIS systems

* Applicant screening, employee orientation, new hire package

completion.

* Experience ensuring personnel files are in compliance for external and

internal audits.

* Knowledge of Microsoft office (Advance excel, word, outlook) Ultipro

and Cognos 7 impromptu and Cognos 8 BI.

* The ability to grasp new work concepts and software quickly

* Served as a liaison between external vendors/ consultants.

* Tested system upgrades

Work Experience

Human Resources Information System Analyst and Supervisor,

Youth Consultation Service, East Orange, NJ (July 2006 to Present)

. Entering data changes in the HRIS system, Ultipro for all employee

(new hires and terminations)

. Managing software improvements to increase the functionality of the

HRIS system e.g. adding Paid Time Off balances. This new feature

enabled employees to see their accrued time balances on pay stubs and

allowed managers to have more accurate information in order to approve

personal time request.

. Working with several outside consultants on projects to update

software as well as the installation of new software.

. Training others within the agency on the use of new software, new

functionalities with existing software and some basic report writing.

. Implemented managers and employees self service.

. Maintain the company's employee self serve website. And assisted

employees who needed help accessing this site.

. Writing standard and complex reports for distribution in across the

agency and in upper management. Reports were also written to meet

state reporting requirements.

. Cross checking and testing reports to ensure data pulled is correct.

. Worked with payroll and finance to ensure a vital link was created

with HR. This we done by using various reports and systems

improvements and it made the flow of information between these three

departments easier and more accurate.

. Assisting the Human Resources Director, regional VP's and CFO on

various projects and reporting needs.

. Managing and updating the recruitment software and files associated

with new hires.

. Assisting with all inspections of personal files by licensing bodies

such as CARF, JCHAO, DYFS, DDD. And ensuring all questions and any

problem areas are addressed.

. Implemented electronic filing using and adobe based system.

. Supervising the HR file clerk.

Human Resources Assistant,

Youth Consultation Service, East Orange, NJ (October 2005 to July 2006)

. Assisted with design of new employee hire package and revising the new

hire process.

. Ensured all new employees completed their new hire paperwork as well

applicant testing and pre-employment physicals to maintained

compliance with state required standards.

. Scheduled new hires for orientation and start at their respective

sites.

. Assisted Human Resources Director, Assistant Human Resources Director

and HR Generalist with special projects.

. Ensured all personal files were in compliance with state regulation

and JCAHO accreditation.

. Assisted in the company becoming JCAHO accredited

. Responsible for notifying employees of garnishments.

. Prepared hire letters, letters of termination and exit interviews.

. Entered personal information into HRIS system (Ultipro). Ran biweekly

reports.

. Resolved question and concerns of new hires, current and past

employees.

. Conducted reference checks and verifications of employment.

Office Clerk, Office Team, Jersey City, NJ, June 2004- May 2005

. Worked at various offices on general office assignments. This included

but was not limited to filing, mass mailing projects, faxing, data

entry, receptionist duties and audit preparations.

Receptionist, Bayview Hospital Bridgetown, Barbados Jan 2000- Nov 2002

. Answered and dispatched calls via PBX to several departments,

Personnel and patients in the facility

. Entered new patients in the accounting system peach tree.

. Assisted in the preparation of patient bills.

. Wrote receipts and operated the cash register maintained shift float.

. Calculated and made daily bank deposits at the end of each shift.

. Balanced the ledger at the end of each shift.

. General customer service

. Experience with Peachtree and quicken.

Secretary and Website Coordinator, Barbados 4-H Foundation, Barbados

Jan 1998-Jan. 2002

. Reported directly to the CEO

. Scheduled all appointment for the CEO.

. Took minutes for all meetings held. Typed and distributed minutes at

each meeting

. Responsible for the coordination of special national events. Assisted

in the organization the Caribbean 4-H conference which established the

regions first Caribbean 4-H council the event was attend by several

delegates from around the Caribbean

. Assistant director to the yearly summer camp hosted by the Foundation

. Ensured all employees were paid weekly as well as camp counselor

received their stipends.

. Made successful bids for sponsorship to several organizations for

funding of programs or special event.

. Kept inventory of all items in the office and ordered new inventory as

needed.

. Successfully launched and updated the organizations first website.

Education

Kean University currently enrolled: BA Operation Information Management (71

credits)

Brooklyn Adult Continuing Education: GED

Barbados Community College: B+ in Environmental Studies

Ellerslie Secondary School: 6 O' Level Passes (English A, Social Studies,

History, Principles of Business, Office Procedures and Biology)

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