Quality Assurance Real Estate

LaKemia Winfield

**** ******** **. • Fort Worth, TX 76179

313-***-**** • *******@*****.***

Finance / Mortgage

• Polished, detail-oriented, and results-driven with an extensive background in office administration

including 5 years in the Finance/Mortgage Industry ensuring financial integrity and compliance with

corporate, state, and federal regulations.

• Excellent people person: build and maintain productive relationships, networks, and alliances with

all management levels, peers, customers, and clients.

• Superior work ethic: excel in fast-paced, high-volume environments requiring an exceptional eye

for detail, superior analytical skills, and the ability to develop and deliver proactive solutions for

resolving critical issues.

• Proficient computer skills: MS Word, Excel, and PowerPoint; quick learner who easily adapts to

new applications.

AREAS OF SKILL

• Quality Assurance • Effective Presentation of Options

• Auditing • Payment Processing

• Foreclosures • Prioritizing Workflow

• Loss Mitigation • Expense Tracking & Reporting

• Property Taxes • Preparing Legal Documents

EDUCATION

Wayne State University – Detroit, MI: Bachelor of Science in Interdisciplinary Studies

PROFESSIONAL EXPERIENCE

Carlisle & Gallagher Consulting Group – Farmers Branch, TX 2011 to Present

Consultant

Research, analyze, and audit mortgage loans in foreclosure, loss mitigation, and bankruptcy ensuring

regulatory compliance. Participate in quality assurance reviews. Compile and assess various paperwork,

document findings, and recommend processes to resolve critical issues. Monitor procedures and

processes for achievement of ever-changing regulatory guidelines and client needs.

Capital One Mortgage – Plano, TX 2011

Senior Tax Coordinator

Researched and audited files involving delinquent property taxes. Identified errors and counseled

borrowers concerning various options for resolving issues. Monitored workflow for accuracy, integrity, and

achievement of quality standards and strategic timeframes. Processed payments and wires. Tracked,

reviewed, verified, and authorized expenditures for delinquent accounts. Examined daily, weekly, and

monthly reports ensuring compliance with RESPA (Real Estate Settlement Procedures Act).

Core Logic (formerly First American) – Westlake, TX 2008 to 2010

Document Specialist/Tax Processor II

Examined and updated delinquent files prior to foreclosure filings. Researched and resolved

discrepancies. Reviewed and prepared legal documents for attorneys. Processed inbound executables

for clients and attorneys.

Federal Reserve of Dallas – Dallas, TX 2007 to 2008

Call Center Representative

Responded to customer calls and resolved issues. Opened direct deposit accounts and updated

database. Printed correspondence concerning inaccurate information and ensured compliance with

privacy acts.

City of Fort Worth – Fort Worth, TX 2005 to 2006

Human Service Specialist

Supported victims of Hurricane Katrina evacuated to the Fort Worth area. Built a strong referral network

of community services. Located adequate housing and coordinated medical assistance, transportation,

and special needs. Enrolled children in school and organized workshops.

COMMUNITY SERVICE

Alliance for Children – Fort Worth, TX 2012 to Present

Volunteer

Prepare meals and social activities for children suffering physical and emotional abuse.

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