Customer Service Medical
Resume:
Leola Johnson’Witherspoon
**** ** ** ***** **. Lauderdale FL 333**-***-*** 1053 *****.***********@*****.***
th
Objective
Administrative support professional offering versatile office management skills and proficiency in various office
programs. I am a strong planner and problem solver who readily adapts to change with the ability to work independently
and exceeds expectations. In addition I am able to juggle multiple priorities and meet tight deadlines without
compromising quality.
Qualification Highlights
Office Skills: Benefit Administration Organizational Management FMLA/EEO/WC/ADA
Training Development Performance Management HR Policies and Procedures
Staff Recruitment Effective Communicator
Computer Skills: MS WORD MS EXCEL MS POWERPOINT MS OUTLOOK MS ACCESS
QUICKBOOKS WINDOWS LAWSON MSPUBLISHER 55 WPM
* Hollywood Institute of Beauty Careers Hollywood, Florida 10/2010 06/2012
Clinical and Education Coordinator/ Cosmetology Instructor
o Create continuing education curriculums for licensed professionals.
o Increased service and sales by 300% in six months.
o Manage and Supervisor Clinic Instructors and recruit and interview employees
o Manage day to day operation of Salon including inventory control, product ordering, cash flow, and revenue
analysis.
o Coordinate On and Off Campus Marketing events with community organizations and fundraisers. Community
Liaison
*TSM (State of Florida), Tallahassee FL * 04/2008 06/2009
Case Manager for Florida Medicaid and Medicare
o Provide ongoing support and comprehensive assessment, planning, implementation and overall evaluation of
individual patient needs.
o Communicate regularly with client management to address ongoing strategies and concerns.
o Reduced overall medical cost and increase billing revenue
o Create organizational charts and diagrams using Microsoft Office Visio.
o Compile company statistics and data under requirements of the Program Director.
o Examine estate cases and reconcile on behalf of the state through settlement negotiations.
*Corvel Corporation, Tallahassee FL * 04/2007 04/2008
Central Unit Coordinator/Intake Coordinator for State of Florida Worker’s Compensation
Assign First Notice of Injury to case managers and analyze clinical and medical notes, Set up Referrals and
o
appointments for Injured Workers
Create new claimant cases and review for eligibility
o
Manage injured worker medical treatment to reach Maximum Medical Improvement.
o
Claim liaison for State Adjuster and Worker’s Comp Coordinator Analyze and prepare Infection Cont
o
Analyze case files, release documents and authorization treatment.
o
Close Case Files
o
American Home Patient, Tallahassee FL 05/2006 05/2007
Human Resource Generalist
o Manage Day to day operation of the human resource department.
o Facilitate New Employee Orientation and create employee portfolios.
o Revised job descriptions across all levels and interviewed employees to construct an accurate picture of the duties
and skills required for each position.
o Created and maintained a centralized filing system for all project documents, manual and electronic
o Reworked new hire orientation program to include HR information and company resources
o Fulfill a broad range of HR functions, including recruiting and training employees, administering benefits,
overseeing disciplinary action and managing HR records.
Tallahassee Memorial Healthcare 04/2005 05/2006
Compensation and Benefits Assistant
o Prepare and Compile Payment summary reports for billing purposes.
o Conduct Exit interviews and assist department with daily function
o Process tuition reimbursement application and award letters
o Receive and deposit payments submitted for Insurance Premiums
o Created Excel spreadsheets for salary proposal on active positions within the hospital.
o Create job codes and conduct salary surveys.
o Enroll eligible employees into benefit plans.
o Applied knowledge of Microsoft Word and Access.
North American Call Center 06/2003 04/2005
Customer Service Representative/ Office Assistant
o Assist management with clerical support
o Train new employees and assist in creating employee portfolio’s
o Organize Office events and parties.
o Place orders for vendors
o Take messages for Medical clients after hours
Education
Piper High School 1998 2002
Graduated (H.S. Diploma) – Major English
Florida Agricultural and Mechanical University 2002 2007
Healthcare Administration
The AVEDA Institute Tallahassee – Cosmetology 2007 2008
Cosmetology License
*References Furnished Upon Request
Leola D. Johnson’Witherspoon
2740 NW 24th Court
Fort. Lauderdale FL 33311
*****.***********@*****.***
Dear Employer,
My experience and leadership skills are surpassed only by my
enthusiasm to effectively meet the challenges set before me. I am
seeking new and stimulating opportunities within your corporation that
offers opportunity for advancement. My desire to work hard, drive to
succeed and my past accomplishments make me a strong candidate for this
position. The enclosed resume reflects a dynamic achiever, eager to
put my knowledge and experience to work.
As you will discover, I am a highly capable individual with the
maturity, skills and determination to perform the tasks for the
desired position. I look forward to hearing from you to further discuss my application
and your hiring decision. Thank you for taking the time out to review
me as a possible candidate.
Sincerely,
Leola Johnson’Witherspoon
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