Customer Service Manager
Resume:
Steven L. Bremmer
Succasunna, NJ 07876
Phone: 973-***-****
Email: *********@*****.***
CAREER SUMMARY
Furniture Retail General Manager with expertise in the areas of:
Store Operations Recruiting and H/R
Sales Management P&L Management
Inventory Control Buying
Marketing and Merchandising Advertising
PROFESSIONAL EXPERIENCE
10/2011 – 7/2012 Ashley Furniture HomeStore, Ledgewood, New Jersey
Assistant Director of Sales
Store and Sales Management of two HomeStore locations in Ledgewood and Philipsburg,
New Jersey.
• Responsible for day to day Store Management
• Sales goals and objectives
• Product Specialist training and Gold Star coaching
• Merchandising and working with Ashley and Bedding Reps
• Handle customer issues and concerns
• Consult with Ownership when needed
11/2002 - 12/2010 Tri-State Furniture Distributors, Inc., Fairfield, New Jersey
Administrator/General Manager
In charge of a buying co-operative with stores in New York, New Jersey, Pennsylvania
and Connecticut. Greater than 20 independently owned full line furniture stores.
• Responsible for all facets of company operations.
• Buyer of full furniture lines, imported and domestic.
• Personnel hiring, training and payroll.
• Inventory Control and working with 2 independent warehouses.
• Review rate of sale and product assortment.
• Solicit and Recruit new Members.
• Create advertising circulars and generate advertising revenue.
• Seek new and maintain old vendor relations.
• Set and improve credit terms and limits.
• Attend all relevant trade events.
3/2001 - 11/2002 Mathew Harris Associates, Englewood, New Jersey
Manufacturers Representative
Representing case and upholstery manufacturers in New Jersey and Pennsylvania.
10/1989 - 2/2000 Wall Furniture Outlets, Paramus, New Jersey
General Manager
In charge of 12 plus store specialty chain.
• Responsible for all facets of company operations.
• Buyer of wall units, occasional, bedroom, youth, tables and bedding.
• All personnel, hiring, termination, training, scheduling and payroll.
• Inventory control and warehousing utilizing bar code and MRP systems.
• Review product assortment by store size, location and rate of sale.
• Scout and select locations for new stores and determine lease renewal.
• Create advertising circulars and ROP media.
• Determine and maintain margin levels for new and clearance goods.
• Oversee customer satisfaction and decide on consumer issues.
• Set and determine company policy and protocol.
• Seek new and maintain old vendor relations.
• Set and improve credit terms and limits.
9/1988 - 8/1989 Nanrich Furniture, Medford, New York
Office/Customer Service Manager
Responsible for back office and customer service departments of high volume, full line,
single store, warehouse showroom operation.
5/1985 - 7/1988 Suburban Furniture Company, Amityville, New York
Office Manager
Responsible for all general office operations, data entry, customer service, and day to day
Situations for multi store, full line, transitional furniture company.
9/1980 - 4/1985 Seaman Furniture Company, Carle Place, New York
Store Manager
Responsible for complete store sales and operation of a ingle unit, high volume, full line,
showroom. Stores managed were up to 45,000 square feet selling both new and clearance
goods. Commissioned sales environment and Union employees.
2/1979 - 8/1980 Levitz Furniture Corporation, Garden City, New York
Assistant Manager
Management trainee in operations. Assistant manager of the warehouse in charge of
Delivery and receiving. At that time this location became Levitz number one in sales volume.
EDUCATION
1/1979 Hofstra University, Hempstead, New York
Bachelor’s Degree
Major: Economics
6/1976 Nassau Community College, Garden City, New York
Associate’s Degree
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