Customer Service Representative

JP ANDERSON

*** ****** **** **** ******** Beach, VA 23454 757-***-****

ab8w6y@r.postjobfree.com

OBJECTIVE

To secure a technical position that will provide opportunities for

professional growth

CERTIFICATIONS

Network+ Security+ MCITP Windows 7

EDUCATION

Centura College, Virginia Beach, VA

Dec. 2011

Associate of Occupational Science in Computer Network Management

Awarded: Star Performer - Centura College, Fall 2011

Operating Systems: Windows Server 2003/2008, Windows 7, Windows Vista,

Windows XP, Linux

Software: MS Office 2003, 2007, 2010, Active Directory 2003/2008,

Wireshark, Medisoft, Paragon Partition Manager, CPU-Z, Microsoft Security

Essentials, LabSim, Symantec Ghost, VMware, Packet Tracer 5.1, AVG Free,

CCleaner, Gparted, Net 4.0

Hardware: Switches, IOGEAR Print Server, Ethernet Cables, RJ 45s, USB

wireless adapter n(Cisco), Belkin router, Cisco router, Cable crimper,

Hubs, Hard drives

WORK HISTORY

Contract Assignments June 2010- August

2012

IT Support

* Set up Local Area Networks(LANs)

* Created user documents and training guides

* Configure peripherals and devices into networks

* Set up IP addresses to printers on networks

* Configured windows xp operating system from desktop to TV(extended)

* Configured proxies for desktops

* Installed hard drives on desktops

* Configured client's router to connect to their wireless adapter

* Reinstall operating system to overcome the blue screen of death

* Configured internet connectivity to desktops

* Installed Service Pack 3 on to windows xp operating systems

* Installed adobe flash player to laptops for sound to operated to video

* Integrated small networks

* Created home pages for desktops

* Performed system restoration due to multiple virus emails

Farm Fresh Corp, Virginia Beach, VA

May 2011 - Present

Customer Service Representative/Produce Associate

* Stock vegetables in the department

* Assist customers with orders

* Clean tools and surfaces meeting all sanitation requirements

Internship, Lab Assistant Sept.2011-

Oct.2011

* Configured Edit Group Policy for all desktops

* Crimping, Testing - end-to-end connectivity.

* Prepared desktops for use in different departments

* Ran Ethernet cables through ceilings

* Configured print servers to the network

* Set up IP addresses of computers to connect to print server

* Installed software on the desktops

* Set up and configure new shipments of desktops

* Networked computers using switches and hubs

* Configured Internet sharing to Windows 2008 and all Windows 7

workstations on network

Swanson Security, Virginia Beach, VA June 2008-

March 2009

Security Guard

* Patrolled assigned site looking for suspicious activity

* Enforced guidelines and regulations

* Maintained order and filed all necessary records

Lillian Vernon Corp, Virginia Beach, VA November

2001- Dec. 2009

Material Handler

* Maintained stock replenishment

* Loaded and unloaded pallets at correct locations

* Collected order sheets and prepared shipments

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