Sales Design

Benjamin Nguyen 347-***-****

*****.******@*****.*** http://www.linkedin.com/pub/benjamin-nguyen/52/21b/143

Summary

User experience architect and information designer with 3 years experience developing blogs, intranets

and ecommerce sites. Advanced understanding of user experience, intranet architecture and interaction

design. Deploying products in agile environment through sprints with development and art departments

Skill Set

Learning to drive the innovative development of complex enterprise software systems

Assisting in the evaluation of software architecture and design with a focus on applying best practices

Assisting with researching software engineering topics and developing both lo fidelity and high fidelity

prototypes.

Assisting Usability Engineers with research and analysis, and presentation of findings.

Expert knowledge of Visio, Photoshop Information Architecture, Interactions Patterns, Wireframes, Site

Maps, Use Cases,

Technology

Visio, Outlook, Photoshop, Web 2.0, Dreamweaver, Sharepoint, Jira

Products

Smith Barney Intranet, http://www.fxdd.com, http://forex.fxdd.com, http://forexlive.fxdd.com

Experience

User Experience Analyst - Forex Direct Dealer March 2010 – Present

Developing building blocks of user experience; content strategy, content management, information

architecture. Documenting task flows, use cases and personas. Developing wireframes and interaction

patterns for websites, blogs and online courses. Refining interaction patterns to incorporate public blogs

onto live trading platform. Working with sales and marketing to identify usability problems and providing

solutions across enterprise.

• Participating in a kickoff meetings with a development, project managers and stakeholders.

• Brainstorming with colleagues to set creative priorities and map out a strategic plan.

• Evaluating the strengths and weaknesses of existing web properties using best practice

techniques (content inventories, gap analysis, competitive research, stakeholder interviews)

• Developing fresh information architecture, taxonomy, content hierarchies and calls to action.

• Documenting usability through sitemaps, wireframes, user flows and keynote presentations.

• Creating low-fi/medium-fi wireframes for the site's beta framework for design and development.

Collaborating with design, SEO, analytics, sales and marketing to ensure deployment plan.

• Developing and presenting new web functionality, blog updates and usability changes to sales

and marketing teams.

• Working with developers through wireframes and interactions. Usability testing within house and

external clients.

• Following beta releases with usability tests, analysis and improvements for launch.

User Experience Architect - Morgan Stanley Smith Barney June 2009 – February 2010

Working with User Experience team ensuring all interaction features are refined and simple to use.

Developing wireframes updating changes and modifications based on research and usability testing.

Developing web based UX test sessions. Developing new requirements for added features. Researching

and applying usability best practices.

• Defining and planning the short term and long term User Experience initiatives for a

p roduct or suite of products

• P roviding user experience design guidance and direction throughout the product lifecycle

• Working with product teams to gather and improve usability related issues

• I mproving on existing set of templates, standards and processes; Leveraged across digital

p roducts

• Understanding the needs of end users and advocating user experience

• Working with Business SMEs, Product Managers and Developers to accomplish your

deliverables

Benjamin Nguyen 347-***-****

*****.******@*****.*** http://www.linkedin.com/pub/benjamin-nguyen/52/21b/143

• Coordinating user experience deliverables including functional design, task f lows, use

cases.

• Developing quick fixes solutions and designs under technical constraints

• Gathering usability requirements, use cases, wireframes, prototypes and usability tests.

• Developing usability tests and analysis through observation and interviews.

• Translating user research into design documents for development teams.

User Experience Intern - Morgan Stanley Smith Barney June 2008 – June 2009

Setting up remote and in-person testing session

1.

Researching and applying usability best practices.

2.

Improving on existing set of templates, standards and processes;

3.

Working with product teams to understand usability related issues

4.

Gathering usability requirements, use cases, wireframes, prototypes and usability tests.

5.

Coordinating user experience deliverables including functional design, task flows, use cases.

6.

Developing quick fixes solutions and designs under technical constraints

7.

Education

Pace University, CUNY

B.S. Information Design, Human Computer Interaction May 2010

Contact this candidate