Engineer Manager

W. Charles Warren Jr

**** *** ********** **

Gettysburg, PA 17325

************@*****.***

717-***-****

SUMMARY OF QUALIFICATIONS:

-Self motivated business professional with over 15 years experience in training, customer

support,sales, business analysis, contract negotiation, and claim resolution

-Successful leader with strong recruiting, motivational, and mentoring skills

-Creative and resourceful in generating new ideas to solve problems

-Strong client communication skills with an emphasis on long term relationships and client

retention

-Organized disciplined and articulate

-Computer skills(PC, Microsoft Word, Calico, Powerpoint, MIPS, SAP, etc)

PROFESSIONAL EXPERIENCE:

Product Assurance Engineer, Glatfelter (2002-2012)

-Performed Root Cause Investigations to resolve Customer Complaints

-Communicated Justified/Not-Justified Complaint Resolutions to Customers

-Negotiated and Authorized Credit Settlements

-Maintained excellent working relationships with customers

-Coordinated the logistics, resale, testing, evaluation, and inspection of numerous paper products

and services

Account Manager, IKON Document Services (2000-2002)

-Negotiated lease and contract pricing to clientele

-Provided litigation support services to law firms and corporate legal departments in the

Washington, D.C. area

-Successfully maintained, serviced, and renewed contract/lease relations with clientele

-Achieved "IKON Up and Comers" award for excellent growth within territory

EDUCATION:

B.A. Policy Studies, Dickinson College (1997)

HONORS AND ACTIVITIES:

-Ravens Claw Senior Men's Honor Society

-Sigma Chi Fraternity

-Rush Chairman

-Dickinson College Sports Hall of Fame

-Pennsylvania Sports Hall of Fame, Adams County Chapter

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