Manager Customer Service

Tamara Wilkinson-Ivey

*** ******* *** ********, *.Y. 11208 917-***-**** **********@***.***

Objective

To obtain and secure an executive assistant or management position that

will utilize my professional and creative skills.

Summary

Seasoned wholesale and retail professional with experience in providing

excellent customer service. Knowledge in women, men and children's licensee

private label specialty retail and wholesale companies. Ability to work

with both international & domestic brands in lifestyle shopping centers of

all demographics.

Prudent protection Service, Inc. Professional Private security & background

screening agency

June 2012-current Executive assistant to coo

. Works in partnership with company accountant Pertaining to all

month end, quarterly taxes.

. Administers all 1099 paperwork to potential new hire

subcontracted candidates.

. Manages all email correspondence for all accounts payable and

receivable invoices.

. Submits all check requisitions for potential accounts.

. Processes weekly and bi-weekly payroll.

. Organizes executive filing Paperwork.

. Updates coo PDA and CPU database.

2b bebe Kings Plaza Brooklyn, n.y. 2011-June 2012 Store manager $2million

dollar location

. Worked in partnership with district manager and president to

communicate new store opening needs pertaining to all operational

committed plans.

. Executed company vision to keep store up to date with weekly

promotional changes and presentation standards.

. Submitted a weekly business recap covering WTD and MTD sales volume,

UPT, ads, DPH and conversion levers.

. Monitored stores inventory to ensure proper stock levels are met

effectively and store has adequate units on hand.

. Managed the store's payroll and financial budget utilizing a

scheduling forecasting template.

. Ensured the management and associate teams were well trained around

Loss prevention and current promotional updates communicated from

corporate.

. Trained the management and associate team around all loss prevention

and policy & Procedure and ensured the proper communication and

behaviors were being implemented daily.

. Recruited core and seasonal management and associate team.

. Directed the daily operations of one store location.

Ed Hardy NYC Stores 2009-2011 training store Manager cumulative $7 million

dollars

. Planned and directed the daily operations of Garden state, Roosevelt

field, Woodbury commons, Meat Packing and SoHo store locations (five

store locations).

. Designed the East Coast Region Volume ranking report, which assisted

the East Coast Regional and Area management teams on identifying

their outlet and full price stores ranking out of 39 stores.

. Trained all New Store Managers on daily system and routines, sales

generation, merchandising and company operational procedures to

company standard.

. Ensured customer needs were met, complaints were resolved, and

service was handled in a prompt and efficient demeanor.

. Managed store merchandising needs and ensured displays were

merchandised effectively to maximize sales and profitability and

compliant with company standards.

. Created shortage action plans in partnership with the management team

to minimize loss and achieve shrinkage goals.

. Manage the store's payroll and financial budget.

. Tracked store results of sales plan, UPT, AT, SPH while working to

increase productivity on all areas based on reporting. Ensured

customer service levels was in compliance with company's Mystery Shop

standards resulting over 90% YTD.

. Monitored and encourages client development with associates by

reviewing client books monthly and through coaching in the moment.

Making certain that all staff was compliant with policies and

procedures through audits and training resulting in above standard

results.

. Managed proper stock levels of new and available product,

communicated needs and trends to the Regional manager weekly while

reducing excess inventory.

. Oversaw the execution of all visual and/or promotional directives in

the time frame specified and updates store's pictorial records.

. Submitted Weekly Business Recaps, which helped analyze volume and

metric trends.

. Lead and directed the work of up to 15-40 team members.

Ed Hardy meat Packing/soho stores 2008-2009 Assistant store manager

(merchandising mgr) cumulative $6 million dollar locations

. Opened and closed the store in the absence of the Store Manager.

. Through coaching and development, ensured sales associates were

compliant with store procedures and performed to their fullest

capabilities.

. Ensured store visual standards were maintained during shipment

processing and replenishment tasks were completed by all expected

deadlines.

. Displayed a passion and knowledge for the brand.

. Continually maintained a high level of verbal and written communication

skills while collaborating with management and the selling team.

. Proven results and consistency in customer service with Mystery Shop

averages at 90% and above.

Ed Hardy Soho NY Assistant Store Manager (Sales Generation mgr) 2007-2008

$3 million dollar location

. Created the East Coast Associate SPH report, this was used at store

level and assisted the Store manager with tracking associate

performance based on above and below target sales.

. Assisted Store Manager in all operational and inventory control related

responsibilities.

. Consistently drove positive results around sales generation by holding

celebrity and customer appreciation events to drive sales around peak

hours that gained new clientele and assisted with building brand and

location awareness.

. Performed all task in the absence of the store manager.

EDUCATION

Loss prevention foundation- LPQ certification 2011-present

LIBBS Learning Institute for Beauty Sciences Cosmetology 2004

BARRY BERGER Make-up Education System Fashion Glamour Course

John Jay School for Criminal Justice 2000-2001

Wholesale & Administrative skills

Provide high-level administrative support toe CEO and Vice president of

sales. Prepared statistical reports through spreadsheet reporting, handling

information requests, and performing clerical functions such as preparing

correspondence, receiving visitors, arranging conference calls, and

scheduling meetings for market week and all major trade shows. Website

maintenance, conducting email blast, managing and re-merchandising

showroom, salesman sample distribution, shipment processing and receiving

through UPS and FEDEX and assisting the sales and marketing department when

needed. Month end taxes, accounts payable and receivable, check request,

monthly travel and expense reports, trained and supervised entry-level

clerical staff.

COMPUTER SKILLS

Very Proficient in MS Excel, MS Word, MS Outlook and PowerPoint, iWork for

apple, Micros and retail pro POS systems, Kronos and ADP payroll systems.

Languages

English, sign language and basic French

Contact this candidate