Customer Service Manager

Erin Sola

******@*********.*** / Cell 973-***-****

Personal Summary

Dynamic, progressive, enthusiastic team player trusted with a unique

blend of expertise in office management, human resources collaboration

and client service. Passionate about helping others discover new

approaches for successful transformations in their business and life that

enhances productivity and personal purpose. Notorious for providing

constructive direction to leaders in a wide range of business situations.

Several years of experience with successfully leading business change by

maintaining a positive work ethic and consistently exhibiting outstanding

interpersonal skills. Resourceful professional with strong written and

verbal communication skills. Ability to prioritize and multi-task in

order to continuously meet or exceed client and staff expectations.

Effective self and group motivator who concentrates and encourages others

to perform in the same manner.

PROFESSIONAL EXPERIENCE

Current Company 2007 - Present

Executive Assistant / Operations Manager - Wealth Management Company

. Process and track endowment/philanthropic transactions, retirement

contributions, life insurance processing

. Liaison between financial firms and Officers of company. Manage

financial documentation for clients.

. Control all areas of accounts payable and receivables, contract

negotiations and management with outside vendors

. Research, develop and manage human resource functions: payroll and 401K

plan for local and out of state employees

. Lead in ensuring systems administrators maintain network and overall

office systems

. Maintain necessary requirements for CEO's certifications/licensing

. Manage CEO and CFO's calendar, travel arrangements, meeting planning

coordination

. Develop creative correspondences /reports/presentations

. Manage meeting events ie: family meetings & financial individuals

The Perfect Impression 2006 - 2007

Office / Account Manager - Mid size distributor for Promotional Products

. Assisted Office Manager with payroll, staffing, advertising, analyzing

marketing data, trade shows

. Handled quotes & negotiations with domestic/overseas suppliers,

invoicing, reporting, order process through delivery

. Sourced products and provided client education based on marketing

message and target audiences for various industries

Phoenix Sampling Group 1996 - 2006

Senior Client Relations Manager - Pharmaceutical Marketing Company

. Maintained progressive promotion ladder during employment

. Managed teams coaching them to their awareness of potential and personal

growth

. Developed and performed employee evaluations concentrating on

organizational and personal goal achievements, along with effectively

encouraging individuals to seek self improvement through constructive

critique

. Developed and Trained organization in Customer Service techniques to

assist with internal staff and external clients.

. Provided high level account support with marketing services for the

pharmaceutical industry. Lead internal departments and third party

vendors from implementation to launch, continuing with daily management

of multiple programs simultaneously.

. Key point of contact for vendor sourcing and negotiations

. Streamlined reporting, inventory management, SOPs, COS and Instructional

documentation

. Maintained PDMA and GMP certification as it related to the

pharmaceutical industry

Education: Ramapo College of New Jersey - Bachelor of Arts -

Communications / Minor - Psychology

Additional Skills & Training

Human Resource Guidelines, Hospitality Services, Sports Marketing, Sales,

Purchasing, Materials Coordination

Management & leadership training

Various customer service training: Emotional Intelligence, Team building,

Time management & Business Writing

Solid computer skills with Microsoft Office

Experience with Adobe Acrobat, QuickBooks and HR system: PeopleSoft

Assist school PTA with fundraising and support local town sports

recreation programs

[pic]

Contact this candidate