Customer Service Sales

OBJECTIVE

Obtain a position within, where I can maximize my management skills,

strategic planning, professional development and training experience.

PROFESSIONAL EXPERIENCE

Keiser Schools, Boca Raton

2011-Present day

Director of Career and Student Services

. Oversee and supervise the Student Services department and

maintain over a 90% career placement rate for graduates.

. Provide career counseling, professional career development

workshops and webinars, orientation webinar, and graduation

preparedness webinar.

. Provide placement assistance to graduates and upcoming

graduates by teaching skills in r sum writing, job search

strategies, and interviewing techniques.

. Manage and oversee the Leadership Distinction Program which

prepares graduates for their transition into the professional

environment.

. Train faculty, staff and students on the importance of

appropriate labor and leadership practices.

. Program advisor to student organizations such as Student

Government and other student based clubs.

. Continue to build and strengthen the organization's brand

awareness and reputation; ensure accurate and effective

communication of university goals and objectives to the

institution's target audiences.

. Initiate, establish, and preserve professional connections

with company representatives who may offer career

opportunities for the students and graduates.

. Recruitment, termination, training, on-boarding and direct

supervision of personnel.

. Plan, coordinate and execute virtual and traditional career fairs.

. Managed and maintain student information in Campus-Vue Student

Management Database

. Coordinate community service projects, academic events,

advisory board meetings, Student Government meetings, the

annual homecoming and commencement ceremony.

. Prepare and deliver presentations to community, business

leaders, and employer groups, the Board, executives, internal

staff or other audiences as needed.

Kaplan University, Fort Lauderdale

2007- 2010

Academic Advising Manager

. Initiation/development of HR policies and procedures.

. Maintained accurate knowledge of Labor Laws Federal Rules and

regulations and trained employees on this subject matter.

. Recruitment, termination, training, and direct supervision for 25

to 30 employees.

. Managed and motivated Academic Advisors to achieve individual and

department goals.

. Resolved all Advisors issues and created greater understanding

amongst employees and open communication to proactively address

issues or concerns.

. Managed and maintain student information in Campus-Vue Student

Management Database

. Oversaw personnel management, developed and reinforced employee

sales and service skills.

. Conducted employee annual productivity review and formulated

professional improvement plans.

FedEx Office, Boca Raton

2005- 2007

Customer Service Specialist

. Acknowledged and engage customers that approach the customer service

desk.

. Managed incoming phone calls with professionalism and tact.

. Verified the status of customer orders through utilization of Company

website.

. Conducted customer follow-up phone calls.

. Assisted in the training/ development of new customer service

employees.

. Coordinated activities with Purchasing, as required to meet unit and

company needs.

. Worked with other employees to attain company goals.

. Participated in focus group, safety, and other location meetings.

. Recommended other employees for commendation for achievement.

. Reported violations of company policies and the misappropriation of

company assets.

Florida Atlantic University Athletics, Boca Raton

2002- 2005

Athletic Operations Assistant

. Assisted the Director of Athletic Operations and/or designee in

preparation and game-day management.

. Resolved customer service related issues, assisting customers with

ticket purchases.

. Monitored crowd flow & capacity limits, and other duties as assigned.

World Foot Locker, Miami

1999- 2001

Sales Associate

. Assisted customers in the shopping experience while following the

company sales program.

. Performed a variety of sales functions; arranged, organized, and

displayed merchandise.

. Processed sales transactions, returns, and ensured that all related

documentation is accurate and complete.

EDUCATION

. Kaplan University

Fort

Lauderdale, Florida

o Masters of Higher Education: College Administration and

Leadership

. Florida Atlantic University

Boca Raton, Florida

o Bachelor of Arts: Public Communication

. Department of Education

o Temporary Teaching Certification (to be awarded) [pic]

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