Customer Service Supervisor

Objective To join a successful company that has the ability to

strengthen my attributes and train me to the best of my ability. My goal

is to establish a long term career within a company, which will bring both

personal and financial rewards.

Experience Customer service associate

PNC Bank, N.A. Flanders NJ 2009-Present

Demonstrated short learning curve with regards to products and programs

Back up teller supervisor in coaching, cash flow, general operations of

teller line Accurately opening new accounts

Order supplies for branch operations

Performing maintenance to new and existing accounts and services

Assisting banking customers by connecting benefits of the

products to their needs Accurately completing transactions

Explaining accurately ways to help customers

overcome and prevent problems Achieved "5 Star" from customer

surveys

Shift supervisor

Starbucks Coffee Company, Rockaway, NJ 2004-2009

Trained as "Starbucks Barista" learning all aspects of the busy mall

operation Promoted to shift supervisor within one year

Supervised twelve employees achieving legendary customer

service and satisfaction Assisted in partner training following company

policies of positive reinforcement and team building

Maintained and supervised proper cash management policies

Organized and participated in Starbucks sponsored

community events Partner of the quarter for the district Fiscal

year 2009, Quarter 3

Camp Counselor

West Morris YMCA, Randolph, NJ 2002-2005

Developed and carried out lesson plans for over twenty children in various

activities Helped train "Counselors - in - training" to YMCA standards of

counseling and life safety

Education Montclair state university

Montclair, NJ -Bachelor of the Arts, Psychology Major, 2009

Skills Word, Excel, Power Point

Lotus Notes PeopleSoft

Impact 360

References I can supply references upon request

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