Customer Service Manager
Resume:
Erin Scutti
*** ***** ***** ******** **, *****
ab8vks@r.postjobfree.com
EDUCATION
Rutgers, The State University of New Jersey
B.A. in Sociology with a minor in Psychology
OBJECTIVE
To obtain a position within the Human Resource or Recruiting field where I can utilize
my education, recruiting, customer service and management experience; as well as my
interpersonal and organizational skills, to gain relative experience and expand within a
company.
SUMMARY OF QUALIFICATIONS
• Excellent at communicating with others and working as part of a team.
• Ability to multitask, learn and take on new responsibilities.
• Self motivated, responsible, and dedicated.
• Detailed oriented with strong time management and documentation skills.
• Proficient in Microsoft Office, Excel, Word, PPT, Outlook, Access and Apple
software.
Manpower with Estee Lauder - Oakland, NJ
On-Site Manager
(September 2012 – Present/Temporary Position)
• Supervise 100+ employees within an Estee Lauder production facility.
• In charge of handling any concerns or issues regarding employees, or employee-
to-employee relations, administer coaching and counseling sessions when
necessary.
• Manage daily headcount reports, daily attendance reports, payroll, overtime, and
furloughs of employees.
• Make sure the employees comply with the proper safety procedures and
regulations, handle any incident reports, workers comp reports, and safety
concerns.
• On-site orientation for new hires.
• Create pre and post employment letters for government and social service
programs.
• Work closely with management as well as the Human Resource team to ensure
that the work environment is safe, fair and effective for the benefit of all
Manpower and Estee Lauder employees.
Staffing Specialist
(March 2012 – September 2012)
• Conducted the hiring and on boarding process for an Estee Lauder production
facility.
• Recruited for various jobs through websites, newspapers, social media, and job
fairs.
• Managed a pipeline of candidates while increasing retention and referrals of
employees.
• Responsible for receiving and processing work orders, scheduling employees to
ensure compatibility, and performing timely follow-up to achieve weekly fill ratio.
• Screened candidates over the phone, performed in person interviews, directed
preliminary employment testing, completed government and DHS paperwork,
handled background screens, and drug tests, and conducted reference checks
for all new hires.
• Recorded employee data into various computer programs, created excel
spreadsheets, managed unemployment claims, responded and directed phone
calls and emails, and managed clerical work.
Ski Barn - Paramus, NJ
Customer Service Representative
(September 2006 - March 2012)
• Responsible for the prompt resolution of customer concerns, issues, and
complaints.
• Various customer service interactions on a daily basis, both in person and over
the phone.
• Assist store managers, processed Internet and phone orders, imputed statistical
data, filed and mailed paperwork, directed and answered company phone calls
and questions.
• Handled sale orders and processed security deposits for all equipment rentals,
and created excel spreadsheets to manage equipment orders.
• Assisted with managing on the floor sales and warehouse inventory of clothing
and equipment.
• Cashier and front desk experience.
Cupsaw Lake Athletic Association - Ringwood, NJ
Employee Manager
(July 2009 – September 2011)
• In charge of waterfront safety, handled any concerns or issues regarding
lifeguards.
• Responsible for scheduling and monitoring other employees.
• Opened and closed facility on a daily basis.
• Worked closely with other employees and supervisors to help manage a
successful team.
• Kept the facility up to date with all Red Cross requirements, handled yearly safely
inspections.
• Directed monthly team meetings, safety drills, and facility assessments.
• Currently up to date with all CPR, First AID and AED requirements for New
Jersey.
Lifeguard
(June 2005 – July 2009)
• Oversee that the waterfront facility and patrons are operating safely.
• Handle any First Aid issues.
• Cover lessons for swim instructors when necessary.
• Attend monthly safety meetings as well as monthly physical training exercises.
Ringwood Public School District - Ringwood, NJ
Certified Substitute Teacher
(May 2010 – March 2012)
• Taught and monitored classes, grades ranging from kindergarten through eighth.
• ABA therapist for the special education program; one on one aide to an autistic
child.
• Documented all classroom activities through daily progress reports.
• Experience working in the professional education environment.
Rutgers University Recreation - New Brunswick, NJ
Swim Instructor
(March 2010 - May 2011)
• Taught swimming skills to children and young adults while attending Rutgers
University.
• Designed lesson plans, created learning strategies and completed weekly
progress reports.
• Experience teaching children with physical and mental disabilities.
• Worked together with other employees, families and children, to create a suitable
learning environment.
REFERENCES AVAILABLE UPON REQUEST
Contact this candidate