Senior Program Manager

Confidential, PMP

Alexandria, VA ***** 240-***-****

*****@*****.***

PROFILE: SENIOR PROGRAM MANAGER

Distinguished career in multimillion-dollar program management. Expert in

managing large-scale contracts with up to $110M budgets, staffs of up to

100 analysts, aggressive schedules, and stringent quality requirements.

Certified PMP and Six Sigma Black Belt with additional credentials

including Certified Quality Auditor and Certified Manager of Quality and

Organizational Excellence.

Organizational development and change champion. Critical thinker and

analytical, yet creative problem solver with track record of introducing

innovative solutions that enable achievement of program mission.

Servant leader with proven passion for employee development. Foster

learning, ideation, inclusion, and empowerment in the workplace by

providing opportunities for professional and personal development.

Expertise in:

( Program & Project Management ( Organizational Change Management

( QA Program Design & Launch

( Client Relationship Management ( Training Program Design &

Deployment ( Curriculum Development

( Continuous Process Improvement ( Personnel Training &

Development ( Operations Audits & Inspections

Professional Experience

Confidential, Inc. - Arlington, VA June 2009 - Present

Program Manager

Advise senior government and military officers on multimillion-dollar

program execution, workflow, and operations. Lead interagency briefings and

work groups on initiatives requiring cross-agency collaboration. Produce

analytic and budget reports for client. Provide oversight and direction to

team of 15 direct reports with total staff of 100 analysts. Ensure optimal

staff performance by creating education program curricula, facilitating

professional development seminars, and conducting assessments. Manage

$100M+ program budget.

o Spearheaded on time, within budget completion of $110M project that

met all quality standards and supported clients' time-sensitive

mission. Recognized internally with Encore Achiever's Award and by

Director of National Intelligence with National Intelligence

Meritorious Unit Citation.

o Championed organizational change initiative by designing,

implementing, and managing strategic plan to reorganize program and

institute focus on product quality at each stage gate, as well as at

final QA, enabling adaptability to dynamic product requirements.

o Facilitated continuous process and communication improvements via Six

Sigma project to analyze operations.

o Improved quality of analytic products from 78% to 97% and reduced

rework due to errors by ~85% by designing and implementing quality

assurance program.

o Inspired 20% of entire staff to pursue continuing education by

designing training program curricula, leading training team to deliver

training focused on improving analytic capacity and critical thinking,

and creating mentoring program for junior analysts.

o Standardized all workflow processes across entire program and laid

foundation for database development by creating standard operating

procedure (SOP) documents.

o Recognized with 2012 Encore Achiever's Award for designing workflow

processes and managing quality of work within tight schedule on

project outside of program scope.

Confidential, Inc. - Arlington, VA October 2007 - June 2009

Project Manager and Senior Lead Intelligence Analyst

Directed on-time, within budget implementation and management of

multimillion-dollar IT contract. Led project team of 20 employees. Advised

team leads on quality control initiatives and deliverables.

o Managed $22M project that enabled government client to deliver timely

and accurate analytic reports by streamlining capabilities to utilize,

analyze, and extract data from system, while improving quality of

analysis used to populate system. Recognized with Encore Achiever's

Award and Excellence Plus Project Management Award.

o Boosted work production ~45%, while reducing rework due to errors down

to 15% by developing and implementing new analytic methodologies and

processes.

o Accelerated new analyst onboarding time from 3-6 months to 3 weeks

through development and implementation of formal training program.

Additional Experience:

U.S. Department of Defense - Language Analyst July 2005 - October 2007

Georgetown University - Instructor of German August 2003 - July 2005

Northern Virginia Community College - Adjunct Professor of German May

2007 - Present

Education

George Washington University - Doctor of Education in Human and

Organizational Learning Expected 2015

Georgetown University - Master of Arts with Distinction in German and

Second Language Acquisition 2005

Fulbright Scholar in Germany 2002-2003

Franklin and Marshall College - Bachelor of Arts with Honors in German

2002

CERTIFICATIONS

Project Management Institute (PMI) - Certified Project Management

Professional (PMP)

American Society for Quality (ASQ) - Certified Six Sigma Black Belt,

Certified Quality Auditor, Certified Manager of Quality and

Organizational Excellence

publications & scholarship

Confidential "CEO Perspective: Global Mindset, Global Success at Tata

Consultancy Services." South Asian Journal of Global Business Research.

2(1): pp. 27-32, 2013.

Confidential "Reshaping Tomorrow: Is South Asia Ready for the Big Leap?"

Book Review. South Asian Journal of Global Business Research. 1(2): pp.

311-313, 2012.

Juror / Reviewer of Scholarly Work for Publication and Conference

Presentation. International Conference on Organizational Learning,

Knowledge and Capabilities. Washington, D.C., April 25-27, 2013.

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