Customer Service Assistant

MARLA D. JENKINS

*** ** *** *****, ***. * POMPANO BEACH, FL 33060 954-***-****

*****.***********@*****.***

OBJECTIVE

To secure a position that will allow me to utilize my data entry, general office, and computer

skills.

SKILLS

• Experienced in creating documents and spreadsheets.

• Experienced in proofreading, filing, scanning, and copying documents.

• Experienced in using Windows, Microsoft Office, and Internet Explorer.

PROFESSIONAL BACKGROUND

CUSTOMER SERVICE/ ORDER ENTRY ASSOCIATE

November 2009 – June 2012 FHP Manufacturing Fort Lauderdale, FL.

Developed processes, manuals, and spreadsheets for new-hire employees.

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Processed customer orders and coordinated details with multiple departments.

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• Provided customers with pricing, availability, order status, and installation materials.

CUSTOMER SERVICE/ SALES ASSOCIATE

December 2007 – May 2009 MetroPCS Davie, FL.

Processed warranty exchanges/educated customers on trouble-shooting techniques.

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Processed payments/researched billing history in order to resolve billing complaints.

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• Assisted customers with the purchase of wireless products, services, and accessories.

PERSONAL ASSISTANT

May 2006 – November 2007 Clippers & Scissors Barber Shop Miami Lakes, FL.

Maintained daily appointment calendar.

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Coordinated details for travel arrangements.

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• Purchased and replenished shop supplies.

CUSTOMER SERVICE/ BILLING SPECIALIST

August 2005 – April 2006 BellSouth Consumer Services Miami, FL.

Assisted customers with inquiries regarding billing charges.

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Processed customer requests to add or remove residential services.

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• Ensured customers received appropriate rebates for services added.

STAFF EDITOR/STAFF WRITER/CLERICAL ASSISTANT

August 2003 – May 2005 Kaleidoscope Newspaper Birmingham, AL.

Assigned, proofread, and copyedited article submissions.

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• Interviewed and submitted articles on local venues, business owners, and artists.

• Processed telephone requests for copies of archived articles and advertising spots.

EDUCATION

March 2001 – May 2005, Communication Studies, University of Alabama at Birmingham

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