Customer Service Sales

* * * * * W * * * T H AV E N U E • P L A N T A T I O N • F L 3 3 3 2 2

954-**-*-**** • JE N5 36 MAR I E @ GMAI L .C OM

J E N N I F E R M A R I E S T E WA R T

OBJECTIVE

To secure a position that will lead to a lasting working relationship.

WORK OF EXPERIENCE

2012 Elite Financial Solutions Pompano Beach, FL

Customer Service Specialist and Administrative Support

I am currently employed at a debt settlement firm. My responsibilities include

support to Sales Staff and Administrative Assistant. While employed I have

acquired additional skills in Excel, as well as, processing payments for clients

through Bank of America. I process all files for new clients and input of all data

related to creditors. I am responsible for all incoming calls related to client accounts

which includes providing status of accounts in settlement program, explaining legal

documents received from creditors, and sending all Power of Attorneys to creditors

and third party collectors. I have learned the use of additional software named,

Debt Manager. During this strenuous process for clients, it is a major roll to

provide excellent and efficient Customer Service and reassurance for all individuals.

2010 2011 Open Aire, MRB Acquisitions Ft. Lauderdale, FL

Documentation Specialist

My job responsibilities while employed at Open Aire, were to obtain medical

prescriptions for patients utilizing Stationary and Portable Oxygen devices. I

learned the standard criteria for dispensing equipment legally under Medicare

Guidelines. The sales team and documentation specialist work closely together to

coordinate obtaining proper orders for patients on a case by case basis. This

included handling high volume fax correspondence to and from doctor’s offices

throughout the United States. I was later promoted to case typing Medicare

Insurance cases and sending Certificate of Medical Necessity (CMN) needed for

payment. Monthly quota for company sales trend were met, based on being able to

assess cases and the timeliness of each scenario. Was able to produce results under

high pressure and limited sources. Responsibility also including accuracy in data

entry, clerical and attention to detail.

2003 2009 David J. Levens, MD Coral Springs, FL

Medical Assistant

While employed with Dr. Levens I was able to learn and grasp all elements of

cosmetic surgery and multiple non surgical treatments available. Responsibilities

ranged from front to back office. Front office including answering phones,

scheduling patients, distribution of patient follow up letters, insurance verification,

ordering of office supplies and off the shelf products for patient use. Back office

responsibilities included providing the highest standard of patient care, pre and post

surgical (including suture removal, drain removal, wound care), preparing and

sterilizing all kits used in office, assisting doctor with minor surgery, taking pre and

post operative photos for the doctor. Responsible for compliance through OSHA, as

well as HIPAA.

EDUCATION

1999 2001 Keiser University Ft. Lauderdale, FL

Associates of Science Certified Medical Assistant

Award for Volunteer work at Wildlife Care Center of Ft. Lauderdale

LANGUAGES

Spanish as second language. Although not spoken fluently, able to translate

and have understanding.

REFERENCES

Danny Chan Professional Reference 321-***-****

Nichole Snyder Personal Reference, friend of 17 yrs. 954-***-****

Euda Henderson Personal Reference, friend of 7 yrs. 786-***-****

Nikki Hirsch Marketing Director 954-***-****

Jay Weintraub Professional Reference 954-***-****

Other work experience Prior to Degree:

Sundook Art Gallery 1998-1999, Sales Assistant

Assisting Salesmen with high end art sales and keeping gallery pieces in top condition. Providing excellent

customer service for all inquiries.

TechNion Call Center 1997-1999, Customer Service Representative

Inbound calls for customers scheduling UPS pick ups for Startac Motorola phones. Promoted to quality

control supervisor after 2 months.

Other work related Skills:

Able to type 50 WPM

General office skills

Customer Service

Sales experience

Clerical

Computer Literate: Excel, Windows 7, Windows 98, Windows XP, Powerpoint, LYTEC

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