Customer Service Administrative Assistant

Alicia Harmon

*************@*****.***

954-***-**** ( 10056 Winding Lake Rd # 103, Sunrise, Fl. 33351

Pursuit:

To utilize my artistic and creative talents and abilities as a Customer

Service Rep. While drawing on my diverse experience and skills to

contribute to company goals.

Background:

Over 4 years of professional experience in Customer Service. Skilled in

data entry, answering multiple phone lines, documentation, filling and much

more. While also conducting equipment demonstrations, and increasing

efficiency to enhance profitability.

Technical Skills

Proficiency with Microsoft Office Applications: Word, Excel, Access, Power

Point, and Outlook. Windows 98 & 2000, Windows XP.

Qualifications:

( Graduate: Plantation High School-2006

( Certified in: Adult / Child CPR, First Aide, 40hr childcare training

Summary of Recent Work History:

YMCA of Broward County, Coral Springs, FL 01/2009

to Present

Special Needs Counselor responsible for overall day-to-day group

programming, discipline, direct supervision and management of an assigned

group of children in a licensed child care/day camp facility as assigned by

the Program Director.

.FIRST DATA CORPORATION, Coral Springs, FL 11/2007

to 12/2008

Customer Service Rep/Administrative Assistant responsible for assisting

merchants with their business credit card accounts when they called in.

Aside from speaking on the phone, I also fax copies of leases to the

merchants at their request and did clerical work when it was necessary. I

am also responsible for handling the Finance Reports used by the company

for refunding merchants. I make outbound calls, file papers, and specialize

in creating databases and doing projects in Microsoft Word and Excel.

Convergys, Tamarac, Fl.

12/2006 to 7/2007 Customer Service

Representative handling inbound calls, assisting customers with daily

inquires about billing and payment extensions, dealt with customer concerns

and complaints, explained procedures and help customers resolve issues,

filing records, imputing data, responding to customer emails, scheduling

appointments, record keeping, faxing documents, and training new employees.

Liz Claiborne., Sunrise, Fl.

8/2006 to 11/2006 Sales Associate

greeting incoming clients, assisting customers with purchases and cashier,

dealt with customer concerns and complaints, re-stocked racks and shelves,

imputing data, responding to customer emails, and training new employees.

*Supplemental Information & Additional References gladly furnished upon

request*

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