Manager Sales
Resume:
KAREN WOODSON
Bloomfield, NJ ***03
862-***-**** Cell
EDUCATION:
Sawyer Business School
Certificate of Completion: Office Procedures
Berkley College
Some College Coursework Completed
COMPUTER
SKILLS: Excel, Word, PowerPoint,Outlook, AS400, SAP, Oracle,JD Edwards,
EXPERIENCE:
February 2012 to Medco Health Solutions Inc
August 2012 (Billion dollar generic pharmaceutical company)
Chargeback/Credit & Collections Analyst (Consultant)
• Account reconciliation. Process suggested credit hold and credit release to
Manager.
• Research and resolve all discrepancies. Heavy contact with Account Manager.
• Client contact via email and phone. Report Analysis Maintain files, process
adjustments.
• Work closely with cash applications and other departments to ensure customer
satisfaction.
CBS OUTDOOR
September 2010 to (North America's most diversified Out-of-Home media provider)
February 2012 Client Services/ Credit & Collections
• Manages assigned customer portfolios including accounts located all over the United States.
• Provides effective sales support and client relations.
• Primary contact for holds/releases, validation of credit, reporting past-due issues and payments.
• Processes accounts for litigation. Processes credit card payments on CyberSouce.
• Accountable for resolving any open receivable within a timely manner.
• Initiates and maintains relationships with customers – onsite client’s visits.
March 2008 to PAR PHARMACEUTICAL COMPANIES
October 2009 (A $700M publicly traded generic and branded pharmaceutical company)
Chargeback/ Collection Analyst (Laid Off)
• Managed assigned customer portfolios including Rite Aid, Cardinal, Duane Reade, CVS
and Wal-Mart. Review credit hold and credit release.
• Researched and resolved all chargebacks using DPS/Model N.
• Primary contact for holds/releases, validation of credit, reporting past-due issues and
deductions to Manager. Gather compliance and sales agreement making sure procedures are
being followed. Processing CRM in a timely fashion.
• Provide effective sales support and client relations.
• Heavy phone contact with vendors, collecting on past due invoices.
December 2006 to ALPHARMA PHARMACEUTICALS
March 2008 (Billion dollar multi-national pharmaceutical company)
Senior Credit Collection Analyst (Company Relocated)
• Investigated unauthorized deductions such as unearned discounts, shortages and pricing
problems.
• Resolved all chargeback issues. Review Dunn & Bradstreet, Supporting the accounting group.
• Initiated and maintained relationships with customers while focusing on service to validate
delivery.
• Assisted with cash transactions, maintained credit files and performed credit holds and releases.
• Assisted Accounts Payable coding and processing check runs.
• Accounts included Land O’ Lakes, ButterBall, Pfizer and Cargill.
March 2005 to GRM
June 2006 (Document and data storage firm)
Account Manager
• Developed dynamic sales culture and provided lead account management, sales and training
for employees.
• Coordinated resources of internal departments, resolved internal issues and provided functional
solutions.
• Launched product demonstrations for employees and external customers for organizational initiatives.
• Reviewed company requirements and saved over $200,000 in expenses.
• On site client visits to train clients on upgraded software.
March 2003 to PFIZER, INC.
March 2005 ($48.4B global pharmaceutical company)
Senior Account Representative & Consultant
• Responsible for account reconciliation and project management yielding over $100MM in
annual revenue.
• Researched discrepancies in customer contracts and logistics while issuing credit and credit
holds.
• Successfully reconciled corporate accounts including Target, CVS and Walgreens.
• Validated and provided appropriate resolutions for customer deductions and chargeback issues.
• Collected on delinquent accounts and recommended appropriate charge-offs.
• High-visibility liaison maintaining effective relationships with customers and focusing on
service.
• Support Sales setting up appointment and travel arrangements.
May 2000 to SONY ELECTRONICS
October 2002 (Japanese multinational corporation and one of the world's largest media conglomerates
with revenue of $66.39B)
Collections Specialist & Client Services Representative
• Researched discrepancies in customer accounts ensured proper credits and credit holds released.
• Delivered receipt and processing of past-due receivables and coordinated suitable
resolutions.
• Originated credit limits, issued holds and maintained accountability of processing center.
• Supported Sales by attending on site client visits.
1991 to 2000 PRIOR CREDIT & COLLECTION EXPERIENCE
UNITED NATION CREDIT UNION Senior Relationship Manager (1999 - 2000)
SUPERIOR BANK SERVICING Credit Account Representative (1997 - 1999)
NEXTEL COMMUNICATIONS –Credit & Collections Supervisor (1991 - 1997)
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