Manager Project

** **** ******, ***** +202********

El Harem st., Mobile+201*********

Giza, Egypt. P.O.Box 12553

Email *******@*****.***

Sameh Abd Elazim Abd Allah

Personal Information

Marital status : Single

Nationality : Egyptian

Data of birth : October 6,1985

Military service : Exempt

Qualifications:

o Excellent personal motivation with a proven ability to build and

work collaboratively in a strong team concept environment, and

independently

o Trusty, dependable, multi-task oriented, flexible, positive, able

to adapt effectively to challenging and emergency situations.

o gain my new work experience in this field

o team work experience

Training & Work Experience

Current : ( From 04 /2008) Working in Advanced Computer Technology ( ACT )

as Property Management System consultant for products (OPERA,

SUITE8, IFC8)

Responsible for :

Database administration for Oracle based application.

Application installations, deployments, rollouts, configuration, integration and logistics

management for “ Micros Fidelio” Property Management Systems

Achieve the high Quality Standards of Support Service and Customer Satisfaction.

Document project progress to provide a clear vision of project status and follow up.

Provide End User Training and Customer Technical, Accounting and Finance support.

Develop Team Skills, follow up and provide internal training for team members.

Customize and build Third Party Interfaces.

Test new releases & versions.

Be readily available/approachable for all Clients technical assist and support .

Ensure that team members achieve or exceed Clients service expectations.

Take proactive approaches when dealing with customer complaints

Main product groups:

IFC 7/8

1. Installation, configuration, and testing of interfaces between Property Management Systems

and third party software such as (Telephone PABX, Call Account, POS, Video, Keycard, Internet

WWW, Smart Systems)

2. Expert knowledge with all Third party Functionality.

3. Diagnosis, resolution, and documentation of interface issues arising in a production

environment

4. Member of Implementation Team involved in planning, scheduling, executing and evaluating

projects.

Opera & Suite 8

1. Solution Implementation, software testing, Project Management, Functional requirements

definition, Business contacts on various levels, service orientation, problem solving, Defining

Business requirements and Functional Specifications.

2. Recognizing hotel standards and business procedures in a range of different hotel levels

3. Requesting and adapting information from hotels and configuring the PMS software to meet

their needs.

4. Training of all hotel staff on their new software whilst re-iterating their standards

5. Customizing hotel stationary using (Crystal Report, RTF, Oracle Report Builder )

6. Remote assistance and support for hotels using PMS

7. Upgrading the software to the latest version

8. Expert knowledge of Microsoft Server, SQL and Networking

9. Balancing and preparing hotels for the change from old software to Opera PMS complete with

live support and on-site assistance

10. Arranging and planning of training schedules.

11. Attending presentation and Pre-Sales demonstrations

Micros POS

1. Requesting and adapting information from hotels for the configuration process.

2. Installation, configuration, and testing

TigerTMS Pro Call Logging & Interface Manager

1. Requesting and adapting information from hotels for the configuration process.

2. Installation, configuration, and testing

3. Integration between Tiger Call manager And both PMS and Telephone PABX for hospitality

function (I.e. Alcatel, NEC, Avaya ….)

Projects

Fairmont, Sunrise, Four Season, Sheraton, Accor,Corinthia Hotel El

Travco Group, Diplomatic Hotel Yaman

Khartoum,

( 11/2007 – 04/2008 ) Business Process Offshoring Program sponsored by ITI

includes the following subjects

Network(N+)

Oracle DBA

Soft skills

( 08/2006 – 11/2007 ) AS Software Developer In Agc Company

Using J2EE( JDBC,Servlet,Jsp ) and JS, HTML to Developing web Site (3

months)

Education

2002 – 2006 Cairo Higher Institute for Computer

Major : Computer Science

Graduate Degree: B.Sc.

Grade: good ( 2.94)

Title Project : Electronic Gateway With ID Card

Thesis Graduation : Distinction

Date : 2006

College Education Background:

Bachelor of Computers Science : with strong knowledge in:

Computer architecture and organization – Operating systems - Compiler

Programming languages - Artificial Intelligence – Database systems – Computer

networks – Programmable logic – operations Research –Digital Design -

Cryptography and Network Security

Computer skills:

Operating systems: MS Windows 9X/Me/2k/XP/ server2003,2008 )

Programming languages: Prolog, C/C++, VB/VB.NET, Visual C# .NET, Asp.net,

Java 2SE, Java 2EE( Servlet, JSP, EJB3)

Development Tools: MS Visual Studio 2003, MS Visual Studio 2005, MS Visual

Studio 6.0., Oracle JDeveloper 10g (10.1.3), Crystal Reports(4.6 – XI)

DBMS: MS SQL Sever 2000, MS SQL Sever 2005, Oracle Database (SQL,PL/SQL,DBA),

MS Access, MySQL

Networking: An excellent experience with network Design, implementation and

troubleshooting.

Applications: A wide spectrum of desktop and server applications including: MS Office

2003/2007,2010 Multimedia and graphics applications (Adobe Photoshop, Adobe

Premiere, 3d Studio Max … etc), web design and many others.

Internet & the WWW: well developed skills in searching, manipulating and

interacting with the latest technologies in the internet and the WWW.

Certificates

ICDL

E-learning (Web Design and Graphics )

ITI (Oracle DBA)

ITI (CCNA)

Personality:

learn quickly and enjoy working with other ambitious people

Creativity

Analytical

Organizational

I use logic and analytical thinking to create new possibilities and ideas.

My grasp of reality makes me focus on how to take a project or ideas through

to completion

Interests and activities

Reading Software Development related Egypt history and Islamic History

Technology & Communication

Search for knowledge in many other fields

Hobbies

Foot ball

Travel

Languages:

Excellent command of both written and spoken Arabic.

Excellent command of English (listening, speaking and writing).

Fair understanding and practice of German.

Contact this candidate