Customer Service Management

MICHAEL JANES • *******.*.*****@*****.*** • 908-***-****

*** ******** **** • Basking Ridge, NJ 07920

OBJECTIVE

To seek a career where I can apply my leadership, professional and communication skills to benefit the

organization and my co-workers.

EDUCATION

The College of New Jersey, Ewing, NJ

B.A. in Interpersonal/Organizational Communication Studies – Graduated May 2012

PROFESSIONAL EXPERIENCE

April 2008 – Present ShopRite Bernardsville Bernardsville, NJ

Front End Management

• Sole responsibility for all front end activities.

• Coordinate multiple cashiers and troubleshoot technical issues.

• Accountable for overall effectiveness and customer satisfaction.

• Foster positive employee relations.

June 2004 – August 2010 (Summers) Board of Recreation Basking Ridge, NJ

Group Leader

• Planned and organized daily group activities.

• Supervised campers and counselor aides.

• Fielded parental concerns.

September 2006 – June 2007 Board of Education Basking Ridge, NJ

Teacher’s Aide

• Supported teachers at an afterschool care program.

• Facilitate the daily activities of the children.

PERSONAL STRENGTHS

• Effective communication

• Efficient organization

• Outstanding customer service

• Advanced leadership capability

• Dependability

• Loyalty

• Proficient in Microsoft Word, PowerPoint, and SPSS Statistics Program.

*References available upon request.

Contact this candidate