Customer Service Manager

M alinie Carew

*** ***** **** **

B loomfield NJ 07003

( M) 862-***-****

M ********@*****.***

Objective: To obtain a challenging and rewarding job in the corporate environment.

Education : Bloomfield High School 2001, H igh School Diploma Experience

2000-2001: Staples-West Orange NJ 973-***-****)

C ustomer Service/ Cashier

Copy center Associate

*Processing returns

*Clerical work and register

* Made copies, booklets, photo copies of pictures

2002-2003: Bank of New York, Verona NJ 973-***-****)

B ank Teller

*Processing deposits and withdrawals on customer accounts

*Cash checks in accordance to the Bank Check Cashing Policy

* Issue money orders, cashiers checks and certified checks

* Answer and respond to telephone inquires

2003-2004: All-ways Advertising, H illside NJ 908-***-****)

C ustomer Service

*Data Ent ry

*Work with customers through emails and phone inquiries on there orders

*Process new orders and backorders

2009-2010: Brookstone -Newark Airport 973-***-****)

F ull Time 2 nd assistant manager

*Sales Manager

*Opening duties on store location

*Printing daily logs of requirements

*Reaching store goals for weekly and monthly amount of product sold.

2004-2009: TD Bank, West Orange NJ 973-***-****)

F ull time Teller/ Head Teller

2009-2012: Part Time Teller

*Responsible for the processing of t ransactions accurately and efficiently in a fast paced

environment.

*Consistently seek to delight customers and deliver exceptional customer service with a

positive atti tude.

*Build customer loyalty, and friendship through courtesy and friendliness, including

addressing each customer by name.

*Gave a positive team environment in the banking center through teamwork, team spiri t,

and coaching.

*Ability to respond and assist customers with inquiries and or problem resolution.

*At tended yearly security t raining classes

Special Skills: G reat attention to detail and ability to multi task

W illing to learn on the job

E xcellent communication and organizational skills

Computer skills in Microsoft office

Security Certificates: E mergency Management Institute- FEMA

* IS-00020.12 Diversity Awareness

* IS-00106.12 Workplace Violence Awareness Training 2012

* IS-0033.12 FEMA Initial Ethics Orientation 2012

* I S-00035.12 FEMA Safety Orientation 2012

* I S-0020.b ICS for Single Resources and Initial Action Incident ICS-

200

* IS-00700.a National Incident Management System (NIMS)

* IS-00546.12 Continuity of Operations Awareness Course

* IS-00547.a Int roduction of Continuity of Operations

C PR : CPR Certified

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