Customer Service Management

M ARK ZEN T MYER

**** ******* ***, ********, ** 91103 - ************@*****.*** - (818) 399-

6522

OBJECT IVE

Customer Service position where my experience at previous call centers can be combined

to fulfill my job potential. I seek to be efficient and effective in call volume management

and individual call control.

EXPER IENCE

Sambhi Law Offices - Legal Clerk

2010-2011

• Provided legal assistance through customer service, and legal research

• Handled the office billing, filing, and computer support

Mammoth Mountain Ski Area - Ski Instructor

2008-2009

• Taught children and adults how to ski with PSIA standards for ski instruction

• Developed relationships with students that allowed for a positive learning environment

Mammoth Creek I nn - Night Auditor

2008-2009

• Ran the audit process to print reports for management and handled front desk

• Accomplished night tasks such as laundry, snow removal, and morning preparations

Mammoth T imes - Graphic Designer / Computer Technician / Writer

2004-2008

• Laid out Mammoth Times on a weekly basis and designed ads for various advertisers

• Provided technical computer support to the Mammoth Times and the Inyo Register

• Wrote stories and provided photography for the Mammoth Sierra Magazine

Bank of America - Merchant Tech Support

2003

• Provided support to merchants with Bank of America credit card machines

• Researched complex problems to provide the best possible solution

Software Spectrum - Microsoft Office Tech Support

2002-2003

• Diagnosed and repaired issues with the Office installation process

• Used Microsoft's extensive knowledge base to research complex issues

ED UCAT IO N

Whitworth University

B.A. in Business Management

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