Human Resources Medical Assistant
Resume:
Sonji Y. Shedd
*****.*****@****.***
Skills:
• Knowledge of FDCPA
• Familiar with FCRA
• Mortgage collections experience
• Systems used AS400, Vision and Paradata, LSAMS
• Skip tracing tools used: Lexis Nexis, ACCURINT other internet skip tools
• Proficient in Microsoft Office
• Multi-task
• 16 years of experience in a call center environment working with a diverse customer base.
Employment History:
Regional Acceptance 10/2011-10/2012
Adjuster I
• Contacted delinquent customer who are 26-59 days past due in an effort to bring loans current
either by collecting the total amount due, repayment plans or deferments.
• Other duties included but were not limited to skip tracing to locate customers, submitting field
visits, probing for reasons for delinquency.
DriveTime 6/2010-9/2011
Backend Collector
• Contacted delinquent customers who are 17-43 days past due in an effort to bring loans current
either by collecting the total amount due, repayment plans or deferments.
• Other duties included but were not limited to using skip tracing tools such as, Lexis Nexis and
Accurint, probing for reasons for delinquency.
Aerotek (Bank of America) 12/2009- 5/2010
Loan Counselor
• Received inbound and placed outbound calls to and from delinquent homeowners:
• Placed homeowners on repayment plans in an effort to get loans current:
Ace Cash Express 12/2007-6/2009
Senior Case Manager
• Worked with customers in an effort to collect on 120 day past due cases of Pay Day Loans.
• Received inbound and placed outbound calls to and from Pay Day Loan customers in reference to
checks that were not honored.
EMC Mortgage 5/2007-10/2007
Loan Resolution Specialist
• Placed outbound and received inbound calls from31-65 days past due homeowners;
• Took financials in an effort to get qualified homeowners on some type of workout plan,
repayment plan, or loan modification;
• Provided homeowners with payment options.
Workway (Homecomings Financial) 2/2007-5/2007
Bankruptcy Specialist
• Provided homeowners with payment options;
• Received inbound calls from homeowners in reference to their accounts;
Fremont Investment and Loan 7/2005-7/2006
Loan Resolution Specialist
• Placed outbound and received inbound calls from 31-65 days past due homeowners;
• Took financials in an effort to get homeowners qualified for some type of workout plan,
forbearance or loan modification.
• Provided homeowners with payment options;
• Submitted Notices of Default;
• Collected on 1st payment default accounts.
Centex Home Equity 9/2005-7/2006
60 Day Collector
• Placed outbound and received inbound calls from 31-65 day past due homeowners;
• Took financials;
• Requested hardship letters and proof of income from homeowners in order to grant payment
extensions.
United States Army 12/2002-9/2005
Human Resources Specialist
• Supervised activities including maintaining personnel records and processing personnel actions
for service members;
• Prepared reports on staffing levels and status of personnel;
• Monitored suspense actions;
• Provided technical guidance and training to subordinates;
• Compiled and prepared reports and documents pertaining to personnel activities;
• Processed, verified, and maintained personnel related documentation, including staffing and
performance evaluations;
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Education:
University of Phoenix Current
Military Training
Human Resources Specialist Completed/Certificate
EO/EEOC Completed/Certificate
Mansfield Business School
Information Word Processing Completed/Certificate
Texas College of Medical and Dental Careers
Medical Assistant Completed/Certificate
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