Real Estate Management

NATASHA S. SUMMERVILLE

**** **** **. • Arlington, TX 76018 • ab8ur2@r.postjobfree.com • 817-***-****

QUALIFICATIONS SUMMARY

Highly personable MASS COMMUNICATION MANAGEMENT PROFESSIONAL . Expert in creating

positive relationships, while developing multi-dimensional communication strategies.

• Possess ability to motivate and lead a team with successful outcomes.

• Expertise in resolving escalated issues.

• Secured company achievement awards for delivery of exceptional communication and work ability.

• Proficient with Microsoft Office System (including Microsoft Word, Microsoft Excel, Microsoft

PowerPoint®, Microsoft Access, and Microsoft Outlook®).

PROFESSIONAL EXPERIENCE

JPM Chase – Lewisville, TX

Operations Senior Specialist / Loss Mitigation CCW HAD Research Escalation Team

The HAD CCW Research department investigates and resolves CCW disputes within 7 days of receipt. The

escalation team works priority disputes which are usually requested by the Executive Office.

We also perform a thorough review of loan servicing history for errors or deficiencies, account updates, follow-up and

escalation of issues as necessary. Communicate errors to appropriate personnel for expedited resolution as necessary for

preventing contested foreclosure actions and review non-performing loans to determine regulatory and investor

requirements are met concerning Loss Mitigation workouts.

• Received outstanding positive comments from team members on employee reviews, as well as

exceptional feedback from senior management.

• Trained a team of professionals on processes that included: Platform interfacing Customer Care

resolutions and correspondence; System application coding and review; resolving escalated disputes in

timely and sufficient matter.

A Z Mortgage Co Dallas, Texas

Realtor Assistance (2006 2010)

I analyzed financial statements, tax returns, credit reports, BPO's, and appraisals in order to recommend the most

appropriate measures to take in solving issues, update extensive files. Also and determine the correct measures to deter

foreclosures and charge-offs.

Determines loan conditions on loan files and communicates directly with branch/division personnel to

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resolve the situation.

Verifies all documentation associated with mortgage originations including but not limited to: income,

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asset, credit, appraisal and title information.

…Continued…

NATASHA S. SUMMERVILLE

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Professional Experience Continued

Enter new contact names, address, and emails from information request, open house guest books and

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other sources in our database.

Plan all special projects with an action plan to assure there is a record of time and cost for all projects to

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be evaluated at the end of each year for the following year.

Parker-Hannifin - Fort Worth, TX

Team Lead / Tube Bending (2008 to 2010)

Served as a team lead in training, saw operator, water spider and tube bender for one of the leading companies

in motion control technology.

• Enhanced employee performance and attendance through one-on-one discussions and motivational

strategies.

• Develops and implements strategies to keep inventory at a minimum without compromising customer

expectations.

• Responsible for analyzing, planning and managing the flow of materials to ensure they are provided

according to schedule.

United Parcel Service - Fort Worth, Texas

Package Handler (2009 to 2010)

Serve as a part-time package handler for the world's largest package delivery company and one of the leading

global providers of specialized transportation and logistics services.

• Lifting, sliding, and loading packages of various weights in record time for expedite delivery.

• Facilitate development and training to fellow team members concerning safety and health.

EDUCATION

Masters of Science – College of Business Dual Degree Program (pending)

2015

Business Administration / Finance and Real Estate

University of Texas at Arlington- Arlington, TX

Bachelor of Arts – Corporate Business Communication

2007

Robert Morris University - Moon Township, PA

Associate of Arts in General Studies

2005

Frank Phillips Community College - Borger, TX

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