Customer Service Manager

Denice A. Myles

**** **** **** **( Los Angeles, CA 90002 ( Cell 323-***-****

Email: ********@*****.***

Customer Service Expert ( MS Office ( proficient verbal/written

skills

Objective

SEEKING A POSITION WITH A REPUTABLE COMPANY WHERE MY SKILLS IN CUSTOMER

SERVICE, ADMINISTRATIVE ASSISTANCE, AND AS A MANAGER TRAINEE WILL BE

IMPLEMENTED AND FURTHER ENHANCED

KEY SKILLS

OFFICE TELEPHONE & FRONT DESK RECEPTION ( CUSTOMER SERVICE (

SKILLS: FILING

DATABASE & RECORDS MANAGEMENT ( EXECUTIVE & ADMINISTRATIVE

SUPPORT ( LEADERSHIP & TRAINING CAPABILITY( COMPLAINT

HANDLING ( PROFESSIONAL WRITING AND SPEAKING ABILITIES MS

OFFICE .DATA ENTRY/ 10KEY ( BILLING (

TROUBLESHOOTING/MULTI-TASKING ( ADEPT RESEARCH ABILITIES

( ADVANCED CLERICAL ABILITIES INCLUDING

SHIPPING/RECEIVING

Professional Experience

SWEET PERFECTIONS P&C '2010-PRESENT'

C.E.O/Baker

Facilitate vendor events. Receive inbound/outbound calls.

Inventory/supplies. Maintain customer database

E'cined19 designs '1990-present'

freelance designer

. Provide excellent customer service. Data entry. Bank deposits.

Appointment setting. Personal Shopper, fittings, alterations, sewing,

designing, and pattern making.

mr. Handyman wla '2008-2009'

Assistant manager

. Emails. Received heavy inbound/outbound calls. Sales via phone.

Payroll. Microsoft office. Assisted technicians with contract needs,

questions and/or concerns.

REMEDY STAFFING TEMPORARY AGENCY '2007-2008'

MANAGER TRAINEE/CSR

. Supervised 4 storage facilities. Previewed possible rental units. Data

entry. Payment collection. Housekeeping. Maintained daily

administrative duties assigned.

WORLD WIDE PUBLISHING '2005-2006'

CSR

. Customer service. Inbound/outbound calls in a high volume center.

Accomplished monthly goals.

References available upon request

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