Sales Developer

HARSHA

Professional Summary

*+ Years of IT experience with over 3 years’ experience in the SalesForce CRM Platform both as

Administrator and Developer, and 2 years of experience with Java/SQL technologies and expertise in

development, administration and implementation technology solutions.

Experience in development, administration, configuration, Implementation, and Support of sales force

CRM, and sales force SFA applications based on Apex Language and leveraging Force.com Platform.

Experience in working with various salesforce.com standard objects like Accounts, Contacts,

Opportunities, Leads, Campaigns, Reports and Dashboards.

Developed and configured various Dashboards, Custom Reports and Report Folders for different

user profiles based on the need in the organization.

Strong Implementation and Integration experience using Custom objects, Custom fields, Formulae

fields, Triggers, Apex classes, Visual Force Pages, Standard Controllers, Custom Controllers,

Extension Controllers, SOQL and SOSL.

Extensive experience using Sales force Administration (SFA) tasks like Creating Users, Roles,

Profiles, Page Layouts, Workflow Alerts, Actions and Approval Workflow.

Implemented security and sharing rules at object, field, and record level for different users at different

levels of organization. Also created various profiles and configured the permissions based on the

organizational hierarchy.

Used Data loader for data management in Force.com platform.

Worked on various applications from AppExchange to enhance the feature of the developed Application.

Experience with Salesforce IDE tools: Force.com, Eclipse IDE Plug-in.

Experience in wide range of languages and technologies such as Apex, Java, HTML, and JavaScript.

Experience in Database Design, writing stored procedures, functions, triggers, DDL, DML SQL queries.

Experience in writing SQL and PL/SQL programming with Oracle and SQL Server.

Experienced with Oracle and My SQL databases.

Experienced in all phases of Software Development Life Cycle (SDLC), quality management systems

and project life cycle processes.

Expertise in using MS Office for documentation and data manipulation.

Committed to excellence, self-motivator, quick-learner, team-player, and a prudent developer with strong

problem-solving, analytical skills and communication skills.

Technical Skills

Cloud Computing Salesforce, Force.com, Visual Force, Apex, SOQL,

SOSL

Languages C++, Java, SQL, PL/SQL, APEX

Operating Systems: Unix, Windows 95, 98, 2000, 2003, XP, Vista

RDBMS MS SQL Server 2005 and 2000, Oracle 9i/8i

Application Servers IIS 5.0 & IIS 6.0, Websphere 7.X,

Corporate Office:. 1000, Woodbridge Center Drive, Woodbridge, NJ 07095

Ph: 732-***-**** Ext 220, Fax: 732-***-****

Email: **@******.*** website: www.aviglo.com

HARSHA

Markup Languages HTML, XHTML, DHTML, XML, XSL

Scripting languages Java Script, VB Script, CSS.

Professional Experience

Bank of America, Atlanta, GA May’11 - Present

Role: Salesforce.com Administrator/Developer

Project: iDart-Rewrite

IDart-Rewrite is a web application caters online training and certification for the management and entrepreneur

skill. This sites has features to take online test, time bound audio/video study materials. Emails and collaborations

with contract based employee, full time employees and other peer groups who are working on site with chase.

Responsibilities:

Worked as enhancement team member and performed the roles of Salesforce.com Developer/Admin in

the organization

Worked closely with sales team and business analysts and performed detailed analysis of business and

technical requirements and designed the solution by customizing various standard objects of

SalesForce.com (SFDC).

Implemented the requirements on Salesforce.com platform and Force.com IDE Plug-in using Eclipse.

Implemented web based case management automation – Web to Case (on Case Object) to track and solve

customer’s issues.

Designed various WebPages in Visual Force for capturing various customer enquiries and Implemented

logic for migrating cases to different queues based on the type of customer enquiry.

Designed, and developed Apex Classes, Controller Classes, extensions and Apex Triggers for various

functional needs in the application.

Worked on various salesforce.com standard objects like Accounts, Contacts, Cases, Opportunities,

Products, Opportunity Line Items, Leads, Campaigns, Reports and dashboards

Designed, and deployed the Custom objects, Custom tabs, Entity-Relationship data model, validation

rules, Workflow Rules, Page layouts, Components, Visual Force Pages to suit to the needs of the

application.

Customized page layouts for Opportunity, Contacts, and Accounts depending upon user roles, and groups.

Planned and performed analysis of e-support activities and/or functions and guides the subsequent design

and implementation or improvement of existing esupport applications

Used Data Loader for insert, update, and bulk import or export of data from Salesforce.com sObjects.

Used it to read, extract, and load data from comma separated values (CSV) files.

Defined lookup and master-detail relationships on the objects and created junction objects to establish

connectivity among objects.

Developed and configured various Reports and Report Folders for different user profiles based on the

need in the organization.

Performed Unit, Integration, Regression and User Acceptance Testing.

Corporate Office:. 1000, Woodbridge Center Drive, Woodbridge, NJ 07095

Ph: 732-***-**** Ext 220, Fax: 732-***-****

Email: **@******.*** website: www.aviglo.com

HARSHA

Environment:Saleforce.com platform, Apex Language, Visual Force Pages, HTML, Java Script,

Workflow & Approvals, Reports, Custom Objects, Email Services, Eclipse IDE Plug-in, Windows XP

Verizon Nov’10 – April ’11

Salesforce.com Administrator/Developer

Project: .Com ordering

Description:

Online ordering system developed for Verizon.com both for residential customers and SPOT customers. The

application lets the user build his custom bundles or pre-defined bundles which he can configure and customize

and place the order for that service. This application follows N-tier architecture. Worked on different work

Requests for the change in the existing application. Verizon implemented different promotions and bundles every

month.

Responsibilities:

Responsible for Business Analysis & Requirement understanding, development and data modeling.

Ability to overcome the Governor limit of not able to add more than 5 apex batch jobs at a time.

Responsible for creating reports on the Global History object.

Created the Dashboards, Reporting Tabs and Pages based on the available data.

Worked on Creating Visual force pages on Force.com IDE platform and Eclipse.

Performed the testing operations on the Visual force pages, Custom Objects and Reports.

Responsible for creating the Test Methods to provide maximum coverage to the triggers and other

Controller classes.

Implemented field level security, profiles and audit trail setup.

Created the workflows for automated lead routing, lead escalation, alerts and custom coaching plans.

Created various reports (summary reports, matrix reports, pie charts, dashboards) and setup report folders

to authenticate users based on their profiles (permissions).

Developed Apex Controllers and Visual force pages.

Written Test Classes. Tested the Application and deployed in Production.

Extensively uploaded data using APEX data loader.

Used SOQL & SOSL with consideration to Governor Limits for data manipulation needs of the

application using platform database objects.

Performed data cleanup and/or data migration to/from Salesforce.com.

Environment: APEX, Visual Force, S-Control, Eclipse IDE, Apex Explorer, Apex Data Loader, HTML, CSS,

Force.com

Client: WellCare, Tampa, FL Jan’09–Oct ‘10

Role: Salesforce.com Developer/ Application Specialist

Description: WellCareprovides managed care services exclusively for government-sponsored health care

programs, focusing on Medicaid and Medicare. Headquartered in Tampa, Florida, The Salesforce CRM

Application is implemented to consolidate sales management for all the regions. Online Sales force CRM

Application was developed to leverage some key business functionalities of the legacy application and provide

customized solutions to the Sales team to keep track of their customers, their contact information and their

opportunities in Pipeline.

Corporate Office:. 1000, Woodbridge Center Drive, Woodbridge, NJ 07095

Ph: 732-***-**** Ext 220, Fax: 732-***-****

Email: **@******.*** website: www.aviglo.com

HARSHA

Responsibilities:

Involved in Salesforce.com Application Setup activities and customized the apps to match the

functional needs of the organization.

Interacted with various business team members (JAD Sessions) to gather the requirements and

documented the requirements.

Worked with various salesforce.com objects like Accounts, Contacts, Leads, Opportunities,

Reports, Dashboards

Developed Apex Classes, Controller Classes and Apex Triggers for various functional needs in

the application.

Developed and deployed workflows and approval processes for opportunities and products/

assets management.

Implemented the requirements on Salesforce.com platform and Force.com IDE Plug-in using

Eclipse.

Successfully established a new lead follow-up procedure which shortened the response time to

qualified leads and generated more meetings for the account executives.

Created and used Email templates in HTML and Visualforce.

Integrated the web services by generating the necessary stubs from the WSDL files for

extracting the data from the home grown applications by using the home grown web services.

Create dashboard and reports for the business users

Performed the roles of Salesforce.com Analyst/ Developer and Administrator in the

organization.

Used the sandbox for testing and migrated the code to the deployment instance after testing.

Responsible for all the activities related to configuring Data Loader, uploading data in CSV files

into salesforce.com, checking for the correctness of the data.

Worked with Salesforce.com team to make application certified.

Reviewed code to eliminate XSS security threats.

Environment: Saleforce.com platform, Visual Force (Pages, Component & Controllers), Apex

Language, Data Loader, HTML, Java Script, Workflow & Approvals, Reports, Custom Objects,

Custom Tabs, Email Services, Security Controls, Sandbox data loading, Eclipse IDE Plug-in,

Windows XP

N-Tron Feb’07 – Dec’08

Java/SQL Developer

Project: Inventory Management System

Description: The application was to develop a system that deals with marketing of different products. Inventory

Management System application enables the employees to enter the details of all the products sold by them at the

end of the sales on that day. All the data entered by different employees will be updated in the database. It

provides the updated data required in the calculation of the total products sold and products left.

Responsibilities:

Involved in Business Analysis and Requirements Gathering.

Database and Screen design as per customer requirements.

Generation of Reports to suit the functionality.

PL/SQL coding at the database level for the new objects.

Documentation, creation and execution of test cases.

Corporate Office:. 1000, Woodbridge Center Drive, Woodbridge, NJ 07095

Ph: 732-***-**** Ext 220, Fax: 732-***-****

Email: **@******.*** website: www.aviglo.com

HARSHA

Interaction with users for screen design approval and user friendliness.

Environment: Oracle 7.3, PL/SQL, SQL, Java, C++, and Windows NT

Education

Masters in Computer Science, University of Illinois, Springfield, IL, USA

Bachelor of Technology in Computer Science, JNT University, Kakinada, India.

.

Corporate Office:. 1000, Woodbridge Center Drive, Woodbridge, NJ 07095

Ph: 732-***-**** Ext 220, Fax: 732-***-****

Email: **@******.*** website: www.aviglo.com

Contact this candidate