Project Manager Management
Resume:
Ruchira---Direct client requirements only
******@**********.***
Summary:
. PMP certified, highly motivated Project Manager with proven success in
managing multi-million dollar complex IT projects in the various
domains.
. Strong expertise and practical implementation experience in SDLC,
ITUP, CMM and PMBOK frameworks.
. Proven success in managing multi-cultural globally distributed teams
and building strong stakeholder relationships even in dynamically
changing organizations.
. Have experience of managing both offshore and onsite teams.
. Have experience on tools like Prism, Resource TRAC, SLA TRAC.
. Have been awarded 6 awards in current employment including Best
Manager.
. Worked in applications with technology base as Java, J2EE.
. Worked in applications with domain as Retail, Telecom, Health and
Finance.
. Have extensive experience in Microsoft Excel, Power point and
Microsoft Project.
. Trained company resources on PMP Knowledge Areas.
. Cleared internal exam for internal CMM auditor and participated in
many audits in the company.
. Gradually moved my projects from CMM level3, to level4 and then to
level5.
. The first Project manager to implement a tool called "Tips" for
project management and metrics tracking in the North India Centers for
my Company.
. Have a total of 13 years of experience
Professional Experience:
TechMahindra Americas (Working as contractor for AT&T)
January 2012 - Present
Contract Operations Manager + PMO
Certified PMP (Project Management Professional)
Current Project: ONYX - Online Space Development and Testing
Key Responsibilities and achievements:
. Work with AT&T Contract Manager and Contract Administrator to ensure
that Contract is well executed.
. Tracking very complex SLAs that are applicable in the contract.
. Working with onsite and offshore team to track SLA data.
. Setup of various tools for SLA tracking.
. Prepare P&PM, SMP, Contract Training Plan, SLA Data Collection and
Tracking Process, Resource Management.
. Financial management, Invoice Preparation and tracking.
. Working with high level management for status reporting, financial
tracking.
. Other related PMO tasks.
. Supporting the delivery team with Project management practices.
. Utilized MS Excel, MS Power point and MS Visio to create documentation
such as process flows, PMO templates, SLA performance reports etc.
TechMahindra Americas (Working as contractor for AT&T)
May 2010 - January 2012
Support Manager + Operations Manager
Key Responsibilities and Achievements
. Plan, Manage and Support AT&T Billing and Audits Application.
. Manage Operations and Delivery with onsite and offshore team.
. Monitored all project activities such as scope setting, communication
management, risk management, quality assurance planning, testing,
implementation and review.
. Managed communications between internal and external stakeholders.
. Prepared and ensured that the Supplier Management Plan was executed
properly.
. Release management for various applications of the client.
. Provided consistent and comprehensive status reports, dashboard
reports and project updates to senior management; functioned as
liaison between senior management and various technology and business
groups.
. Provided leadership in strategic and tactical initiatives having a
significant business impact to ensure long-term competitiveness of
business processes.
. Worked with Senior Management on various proposals related to my set
of projects.
. Led several process improvement efforts as identified by IT and
business leadership.
. Utilized MS Project, MS Power point and MS visio to create
documentation such as project plans, flow charts, tasks lists, etc.
TechMahindra (Client AT&T)
September 2006 - May 2010
Project Manager
Projects Led
. Claims - Sub process in the billing area to manage claims/disputes
submitted by various clients and their financial impacts.
. Web Access Ordering - Service Request Order Management Tool that
collected requests from various telecom representatives of AT&T in
wholesale area.
. Web ordering, myAccount application and various small scale web
applications.
Key Activities
. Manage project scoping and estimation activities, document the project
scope and approach, review plans with business and technology
stakeholders, and get sign-off from the business and technology
leadership.
. Established and implemented project management processes and
methodologies to ensure projects were delivered on time and within
budget and that they adhered to the required quality standards and met
customer expectations.
. Managed a portfolio of projects being implemented, tracking key
project milestones and adjusting project plans and resources to meet
customer objectives.
. Created internal frameworks, policies and Service Level Agreement
(SLA) templates to be used by teams
. Responsible for overall delivery and critical path management for
directly assigned projects.
. Provide feedback and lessons learned on project execution and project
team performance.
. Participate in Release Planning and Release Deployment.
. Innovation - Automated many manual tasks, which resulted in cost
savings, reduced human errors and increased efficiency in shift
activities
. DR/BCP- Participated in business continuity & disaster recovery drills
and allocate resources for complete coverage.
Keane India ( Client - Liberty Mutual)
November 2005 - September 2006
Team Lead
. Requirement gathering and designing of B2B workflow using web methods
. Development of Architecture level classes
. Developed Java architecture classes to call .net Web services
. Team Management
. Client Management
. Status Reporting and Dashboard Reporting
. Planning and Work Allocation
Tata Consultancy Services (Client - Ashland)
October 2004 - October 2005
Team Lead
. Requirement gathering and analysis of business and functional
requirements
. Preparation of High Level Design and Low Level Design, and getting
sign off of the same from clients.
. Preparation of Architecture Classes for batch processing
. Preparation of Use Cases, Class Diagrams and Activity Diagrams
. Coding and Testing
. Using various estimation techniques like Use Case Points, Function
Point Analysis.
. Team Management
. Work allocation to team.
NIIT Technologies (Client - Marks and Spencer, British Airways, NTT Data,
KRIBHCO)
January 1999 - September 2004
Java Developer and Team Lead
. Requirement gathering and analysis of business and functional
requirements
. Preparation of High Level Design and Low Level Design, and getting
sign off of the same from clients.
. Preparation of Architecture Classes for various applications in Java
and J2EE
. Preparation of Use Cases, Class Diagrams and Activity Diagrams
. Coding and Testing
. Using various estimation techniques like Use Case Points, Function
Point Analysis.
. Team Management
. Work allocation to team.
Technical Skills / Tools:
. Language/Platform: UML, HTML, SQL, Shell Scripting, UNIX (Sun
Solaris), Windows Server, Oracle, Java, J2EE
. Framework/Tools: SDLC, PMBOK(PMI), PM Tools (MS-Project, Excel, Visio,
Power Point), RUP Tools (IBM RequisitePro, Rational Rose), BMS Tools
(Service Center, Remedy, Quality Center), PMO Tools (Resource TRAC,
SLA Trac), VSS subversion, Prism, Tips, Hibernate, Middlegen, Toad,
JMeter, CVS.
Certifications:
o PMI-PMP - Cleared Exam in October 2008, renewed in 2011, valid till
2014.
Education:
o Post Graduate Diploma in Computer Applications (Full Time 1996-
1999, Equivalent to Master of Computer Applications)
o 1 Year Diploma from NIIT Computer Education
o Bachelor of Statistics (Honors) from Delhi University
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