Customer Service Manager

Steven Osborne

**** ******** *****

Tracy CA. 95376

Ph. 678-***-****

Objective

Facilities Management position allowing for parlay of demonstrated

organization, customer service, communication, and project management

skills proven by 25+ years of success

Profile

Motivated, personable business professional with 20+ years in managing

facilities groups Diplomatic and tactful with professionals and non-

professionals at all levels. Accustomed to handling sensitive,

confidential records. Flexible and versatile - able to maintain a sense

of humor under pressure. Poised and competent with demonstrated ability

to easily transcend cultural differences. Thrive in deadline-driven

environments. Excellent team-building skills.

Skills Summary

Project Management Computer Savvy Professional Presentations

Report Preparation Customer Service

Written Correspondence Scheduling RO/DI System

General Office Skills Chiller system CDA / N2 system

Cooling towers Process vacuum systems

Neutralization systems

Class 10 to 100,000

knowledge

Professional Experience

Communication: Reports/Presentations/TECHNOLOGY

> PREPARE COMPLEX REPORTS FOR MANAGEMENT

> Professional correspondence to customers and vendors.

> Understanding clean room environments / Class 10 to 100,000

Customer Service / Problem Solving / construction management

> OVERSEE OPERATIONS AND PROVIDE IMPECCABLE CUSTOMER SERVICE:

> Develop and implement work order programs and preventative

maintenance schedules

> Manage complete construction projects from ground zero

Employment History

> FUJIFILM Dimatix, Inc.

SENIOR FACILITIES MANAGER 2005 TO PRESENT

> FM2g, FACIILITIES MAINTENANCE MANAGEMENT GROUP.

OWNER / 2001 TO 2005

> LSI LOGIC, INC.

> Facilities Tech / Facilities Manager 1988 to 2000

Reference granted upon request

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