Manager Sales
Resume:
Christopher Dukart
*****.******@*****.*** Clermont, Florida
SUMMARY
Bottom line focused Manager of Revenue and Market Analysis with expertise
in process improvement. Experienced in all facets of analysis for multi-
site, multi-million dollar budgets in a variety of industries. Cognizant of
meeting the needs of the corporation and the customer. Reputation for
effective communication with colleagues and customers at all levels of the
organization and providing understandable training to a variety of internal
groups.
EXPERIENCE
BBA AVIATION-SIGNATURE FLIGHT SUPPORT, Orlando, Florida
2009-Present
Manager Revenue and Market Analysis
Developed targeted pricing models utilizing elasticity factors to increase
revenue, support operations team in efficiently pricing services, manage a
team of three analysts, support M&A team in analyzing potential targets,
oversee the development of the yearly budget and quarterly forecasts,
conduct month end variance reporting for both financials and market
results, utilize multi-variant models to analyze impact of economic drivers
on industry performance to support decision making, work closely with IT in
enhancing reporting systems, and ad hoc reporting to senior management at
Signature Flight Support and BBA Worldwide
. Oversaw the creation and implementation of a customer loyalty program
. Developed an automated reporting procedure to measure market share vs.
the competition of non-contract customers
. Generated financial models to measure the impact of price changes
compared to share of market to determine price elasticity
. Designed an in-depth market analysis report for use in determining the
viability of potential acquisitions
. Enhanced market intelligence data to more efficiently target customers
through cross divisional selling of the BBA Aviation brands yielding $3M
of additional revenue
. Instituted break-even models to give individual locations the ability to
quickly assess the impact of pricing discounts
. Developed a market analysis system to analyze customer behaviors based
upon industry and locations utilized
Key Accomplishments
. Supported the implementation of contract programs yielding $7M in
additional revenue
. Participated in a short-term confidential project for BBA Aviation Asia
Pacific Initiative
STARWOOD VACATION OWNERSHIP, Orlando, Florida
2008
Senior Financial Analyst II (Laid off due to workforce reduction)
Supported a multi-million dollar vacation ownership budget, supported daily
operations, assisted with financial modeling, and performed variance
analysis to budget and forecast during month end close
. Assisted in creating a budget with a more accurate outlook through
collaboration with several departments
. Maintained the budget presentation utilized by the executive board
. Supported the creation of competitive analysis reviews of the industry as
well as direct competitors
Key Accomplishments
. Created a historical single source database displaying a six-year trend
allowing for analytical review by several departments
. Modified a daily status report of sales center activities to display
weekly results compared to forecast in order to create a trend for
comparison
*****.******@*****.*** Chris Dukart
DHL EXPRESS, Orlando, Florida (March 2008 - June 2008)
2007-2008
Philadelphia, Pennsylvania (March 2007 - March
2008)
Senior Financial Analyst (Laid off due to workforce reduction)
Responsible for maintaining a multi-billion dollar operating budget, cost
reduction and control, performed variance analysis to budget and forecast,
produced financial models for senior management, supported field operations
and sales, and completed regular accounting procedures including monthly
forecast and closing
. Organized and led a multi-departmental team to concentrate on debt
control significantly reducing lost revenue
. Implemented a cost reduction review process with individual stations to
reduce extraneous overhead expenses
. Improved customer retention by implementing procedural changes in the
collection and accounting departments
. Instituted a daily performance efficiency measurement to assist the chief
operations officer and the senior vice president of operations in
determining ongoing productivity
. Designed quick reports enabling station managers to focus on critical
cost segments in financial reports.
. Initiated a training program to assist station managers in interpreting
financial reports
. Created a single source database for account ownership which is now used
by several departments
. Developed a more efficient forecasting model allowing for greater
accuracy in the planning phase
Key Accomplishments
. Generated a substantial reduction in the accounts receivable balance from
a monthly average $2.25M to $750K in 10 months
. Supported sales team in retaining customers who were preparing to leave
yielding an average monthly savings of $100K in sales
. Managed significant cost reductions yielding an average monthly savings
of $10K for cellular phones, $7K in utilities, and $2K in rent
YELLOW BOOK USA, King of Prussia, Pennsylvania 2004 - 2007
Financial Analyst
Maintained a multi-million dollar production budget, performed month end
closing with variance analysis, monitored inventory, and assisted with the
yearly budget for presentation to senior management
. Assisted in training and developing a junior analyst
. Implemented the use of an upload system to expedite payments to vendors
. Designed and implemented a more efficient inventory control program
allowing for greater accuracy and increased flexibility with the new
program
. Redesigned the monthly reporting procedure to provide consolidated
information creating an easier to read report for management
. Integrated field operations for delivery of product to hasten the payment
procedure
. Assisted in the creation of a more automated budget model to increase
accuracy
Key Accomplishments
. Developed an inventory waste measurement resulting in cost savings of
$100K per year
. Reduced operating costs in the distribution group by an average of $2K
per month through the institution of using debit cards to pay independent
contractors
. Initiated a new tracking system to support logistics in delivering the
product to users
*****.******@*****.*** Chris Dukart
ROSE UNIFORMS, INC., Willow Grove, Pennsylvania 1997 - 2004
Operations Manager
Supervised a team of 12 employees, ensured that high margin products
remained fully stocked, and continually improving warehouse procedures,
layout, and operating costs through greater utilization of materials
. Planned and assisted in the creation of an automated work order system to
replace a less effective manual system
. Improved and simplified customer return form for goods purchased
. Created a more easily managed work schedule for the completion of goods
for deliveries
. Initiated the use of monthly meetings to ensure that all departments
operated as a cohesive unit to remedy potential issues
. Improved the layout of the existing warehouse for greater mobility of
employees and goods
Key Accomplishments
. Utilized new machinery to reduce subcontractor fees resulting in a yearly
savings of $35K
. Coordinated on-campus school sales generating about $2K in additional
revenue per location
MERRILL LYNCH, Elkins Park, Pennsylvania
2004
Assistant to the Certified Financial Manager (Internship)
Monitored investor portfolios and assisted in the preparation of documents
for clients
. Assisted in preparing documents for employee 401k plans
. Conducted research on a prospective stock addition to ensure that the
company would add stability and growth to client portfolios
. Continuously monitored client portfolios to remove failing stocks no
longer in the strategy being implemented
EDUCATION
MBA, International Perspective,
Arcadia University, Glenside, Pennsylvania 2007
BS, Business Administration, Concentration in Finance
Arcadia University, Glenside, Pennsylvania 2004
Certification in Advanced Hospitality Revenue Management
Cornell University, November 2012
COMPUTER PROGRAM KNOWLEDGE
. Microsoft Office
. Microsoft Dynamics CRM
. Lawson
. Cognos
. Hyperion (Essbase & Planning)
. SAP
. Showcase Query
. AS 400
. Power Pivot
. SQL 2008/R2
PROFESSIONAL AFFILIATES
LinkedIn: http://www.linkedin.com/in/chrisdukart
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