Customer Service Data Entry

Cecily B. Coleman

**** ******* **. *** **** Richey, FL 34652

313-***-**** cell **********@*****.***

Objective: To obtain a position in which my current skills will be utilized, while gaining knowledge of new skills to further my qualifications. To progress within an organization that offers stability and room for growth.

Employment: 2008-September- Present Noah’s Way Solutions Inc. Detroit Michigan Office Manger/Client Service Specialist Marketing, promotions, sales, data entry, customer service, acct. payable and receivable.

2007-July 2008 Manpower Chandler, AZ DHL Claims: Assisted DHL claims adjusters with loss and damaged claims Data entry, customer service.

2006-October2007 Etelecare Global Solutions Phoenix, AZ: Inbound Customer Service Rep Assisted AT&T customers with warranty exchange on damaged cell phones Data entry, troubleshooting, customer service.

2005- June 2006 Sam’s Club Roseville, MI Customer Care Representative Multitasking, answering multi-line incoming calls, adjusting members problems that may accrue with their membership handle business and personal credit cards as well as misc. bank information.

Education: January 2009- June 09 Baker College Clinton Township MI. Small Business Management. August 2001- June 2003 Edwin Denby Tech & Prep. H.S Detroit MI. High School Diploma Received.

Skills: Internet search, Microsoft Word, Word processor, Excel, Outlook, 10 Key, Type 40 wpm.

REFERENCES: Professional and personal available upon request.

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