Manager Customer Service

Cynthia Fils

**** ********

Hillside NJ *****

Cell: 973-***-****

********@*****.***

I do not limit myself to my knowledge or skills but look beyond them in order to

accomplish greater things.

Professional Experience

Northern Leasing Customer Service Supervisor

New York, NY 6/08-09/12

Report internal research on merchant to protect from fraud, forgery and

misrepresentation. When necessary, engaged appropriate merchants issues and concerns

offering appropriate resolution alternatives.

Assist merchants with all needs such as review leases, payment history, account balance

refund, insurance, lease transfer and equipment request

Performance issues and worked out a resolution.

Create letters upon merchant request.

Helped the Account Management team and the French merchant Underwriter when

necessary.

Logged daily reports and complaints.

Assist department Manager with interviewing, hiring other French interpreters.

Account Receivable Technologies Collector

Woodbridge, NJ 02/07-06/08

Third party collections for companies such as Gold’s Gym, BMW, GMAC, Chase Bank,

Volkswagen, World Omni, and etc.

Work on a specific portfolio at a time with at least 500 accounts to continuously call on a

daily basis to collect on.

Make or receive phone calls from debtor to request balance in full or settle out accounts.

Twice a day we are placed on an automatic dialer that calls out all debtors automatically.

Work hand in hand with clients to provide settlement offers.

Get in contact with debtors via email, fax, phone and/or U.S. mail.

Top collectors award received for three consecutive months which promoted me to the

lead position.

AXA Advisor LLC Administrative Assistant

Woodbridge, NJ 01/06-01/07

Assisted Office Manager with general projects and other administrative duties, as need.

Answered & dispatched all incoming calls, took & detailed accurate messages as

requested.

Greet all visitors on professional manner & contact appropriate party.

Prepare Office for daily business by disarming alarm: maintained office copier, faxes &

printers.

Maintained conference room schedules, kept track of office activity by knowing the

individuals (staff & agents) and their relations to their clients & whereabouts (i.e..

conference rooms, in the office, out the office) on an ongoing basis.

Issued checks for our two offices, coded invoices to the proper expense account,

reviewed & ran reports reflecting accounts activities.

Commerce Bank Bank Teller

Union, NJ 04/05-07/06

Processed necessary paperwork for customer transactions efficiently & effectively such

as, cashed checks accepted deposits, loans payments, withdrawals, certificates of deposit

& travels‘ checks.

Provided prompt, exceptional service to customers.

Served as a mentor trained & supervise new tellers.

Assisted Branch manager with specials projects such as, vault operations, helped manage

payroll & budgets, etc.

Education

Kean University

A.D Business Administration

Skills

Proficient in Microsoft Word, Excel PowerPoint & Outlook & Bilingual in French literacy.

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