Customer Service Project
Resume:
GURPREET KAUR
***********@*****.*** ** Oregon Road, Staten Island, NY 10305
SUMMARY
Human Resources Professional with a Masters degree in HRM (MBA).
Qualifications include over 10 years of experience working in Human
Resources Management providing support for HR Management, Compensations and
Benefits Administration, Recruiting, Administration, Pre-employment
background investigation, and exit interviews. Ability to organize,
prioritize and work under extreme pressure, heavy work load and deadlines.
Excellent organizational, interpersonal, verbal, written and communication
skills. Enjoy working with a team but can work independently.
EXPERIENCE
L3 Communications -New York City Health & Hospitals Corporation, NY
Research Management Analyst - Application Inventory Management Project
7/1/2011-6/30/2012
. Performed extensive research for software applications installed in
11facilities under HHC. Researched over 20 thousand applications
received via SCCM and McAfee Foundstone automated scan tools and
created eight survey workbooks for all existing facilities to perform
Inventory.
. Analyzed SCCM scan and found stone reports with thousands of
applications to prepare a final list of application inventory survey
workbook for each facility with approximately 1800 applications to
work on.
. Researched and provided analysis to management on application
inventory. Communicated with purchasing and application owners on
merchandising teams and other contract details as needed to research
discrepancies. Merged, modified and edited data files as needed for
analysis or for use as databases. Visited facilities on weekly basis
to meet with Directors, NCIO and MIS Managers, coordinator and
analysts from IT Department to fill in application details. Maintained
communication with client on survey progress.
. Acted as Project Coordinator for survey projects as assigned for
various facilities. Prepared time lines to complete assigned projects
in timely manner. Submitted brief, written report on project progress
each week to Director and report on project progress, needs, and plans
at weekly project scan meeting. Maintained communication with project
team via e-mail and team meetings as needed.
. Coordinated with Assistant Director regarding scheduling or resource
problems affecting timely completion of assigned projects. Evaluated
documented resolutions and analyzed trends for ways to prevent
repeated future problems .Conducted research into software application
products and services in support of development and purchasing
efforts.
. Served as project data analyst for multiple research studies.
Collected, validated, and evaluated data. Presented and reviewed study
results to Management. Participated in the design, development and
delivery of Application software applications database. Analyzed
results, made recommendations for support process improvement, and
implemented changes.
. Coordinated with Network IT team and corporate application development
team and created a searchable application inventory dash board.
Published and presented dashboard to networks and collect feedback.
Conducted Survey for application and workflow for Bio-Medical and
Facilities Management at various facilities.
Good Temps Agency, MTA, New York City Transit, Brooklyn, NY
HR Operations Analyst - Consultant
11/ 2010 -6/2011
. As a key member of the MTA's Benefits Department, performed a variety
of complex support activities in the administration of the employee
benefits program. This support included medical, dental, prescription
drug, and short-term and long-term disability. Utilized PeopleSoft to
manage the benefit programs. Provided satisfactory customer service by
receiving, analyzing, researching and resolving issues. Integrated
across teams to document, research and resolve basic issues and error.
. Prepared pension reports for prospective retirees of MABSTOA. This
required obtaining the appropriate records and carefully scrutinizing
the cards for lost time. Lost time is any time where the employee did
not receive pay (i.e., unpaid sick, unpaid personal leave, leave of
absence without pay, absence without leave and suspensions). The time
is deducted from the years of credited service. Resolved employee
issues by communicating with the HR Customer Service and HR Manager.
. Calculated 15-20 pension cases on a weekly basis and provide analysis
to all levels of employees. Collected and analyzed information and
data from different HR systems; tracked trends and developments;
conducted studies, performed research and prepared reports.
. Provided guidance to employees and retirees regarding benefits
questions. Supported the planning and administration of the Annual
Enrollment process.
. Analyzed Workers Compensation cases for employees to retrieve the
appropriate data to ensure payments were issued to the employee. Sent
correspondence to retirees and active employees regarding
documentation submitted and requested incomplete/missing Pension
documents. Reviewed and audited reports for retirees and deceased
employees in PeopleSoft. Generated confirmation/rejection letters for
active employees applying for short-term disability.
HRI Agency -Dragados USA, New York, NY
HR Specialist - Consultant
7/2010-10/2010
. Assisted the HR Generalist to support special projects for the HR
Department. For example, performance appraisal, pre-hire paperwork,
support immigration documentation process for expatriates, employee
leases, vacation and holiday planning. Served as a primary liaison
between HR and the payroll department to manage employee's
compensation, benefits and related matters for New York, Ohio and
Miami offices
. Maintained and prepared all active terminated personnel files
including 1-9 forms and other ernployee documents for New York,
Canada, Florida and Puerto Rico. Handled persolme1 records for two
hundred employees and prepared training material for U.S. employees
and expatriates. Completed all employment verification requests for
the employment process. Created and prepared various required reports
using PowerPoint and Excel.
HRI Agency - Analytic Partners, New York, NY
HR Consultant - Consultant
08/2009-11/2009
. Updated and maintained a variety of databases such as applicant
tracking, payroll, MS Outlook calendar, and personnel files including
W-4 and 1-9 forms. Prepared time and expense reports for the HR
Director and assisted with additional projects as needed. Screened
telephone calls, scheduled interviews and maintained candidate
database.
MTA New York City Transit, Brooklyn, NY
Recruiting Coordinator
6/2007-7/2009
. Instrumental in improving the efficiency of the HR Educational
Resources Unit program. Coordinated, organized and tracked information
for all activities associated with administering four major HR
programs. Tracked and supported all newly hired interns through to the
successful completion to their probationary period. Updated and
maintained accurate databases/personnel files and created Excel
reports as required
. Served as HR contact for all managers, school coordinators and
students on all the issues related to Educational Resources Unit.
Filled over 150 paid and unpaid internship positions each semester by
contacting over 50 colleges/universities. Assisted with the
development of databases to revise antiquated manual processes and
increase office productivity and efficiency. Coordinated and conducted
orientations for newly hired interns and college aides
. Performed timekeeping functions for approximately 70 interns per
semester. Updated and maintained accurate databases/personnel files
and created Excel reports as required. Audited files, payroll and
timekeeping processes to ensure accountability. Developed Personnel
Action Reports to move students into the system and notify students of
processing
. Attended career fairs to recruit students and provide information
about the various programs offered at MTA. Completed all interns
verification requests, managed new hire orientation schedules and
processed all new hire paper work
G & J Wholesale, Queens, NY
12/2002 - 10/2007
HR Coordinator
. Hired and trained new staff members in all areas of customer service
and arranged for deliveries to clients. Special emphasis was placed on
creating/maintaining productive relationships among staff members
and with clients via satisfactory customer service. Ensured that all
the work was completed in timely manner. General duties performed
included typing, filing, recordkeeping, etc. Acted as system
administrator for the databases created as needed in addition to
accuracy of data uploaded to the system .Collected and analyzed data
to prepare reports as needed; Refined databases in Word and Excel on
daily basis
EDUCATION
MASTERS IN BUSINESS ADMINISTRATION, Long Island University, Brooklyn, NY,
May 2009, GPA: 3.714.0
BACHELORS OF SCINCE, Business Management and Finance, Brooklyn College,
Brooklyn, NY, May 2005
Minor in Entrepreneurship and small business management
SKILLS
CERTIFICATION: Professional in Human Resources, December 2011
AWARDS: Sigma Beta Delta, International Honor Society, Most Outstanding MBA
HRM Student Award, Excellence in MBA HRM Student Award
COMPUTER SKILLS: Microsoft Office 2007, 2008, 2010. XP Window 2000, 2007,
MSA Payroll System, PITIS Payroll System, PeopleSoft, Unified Timekeeping
System
HR SKILLS: HR Program/Project Management, HR Policies and Procedures, Staff
Recruitment & Retention, Benefits Administration, Orientation & On-
Boarding, Scheduling, Administration
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