Technician Customer Service

Shalonica Cluse Dever, MS, CPh.T

***** ** **** #**** *********.*****-*****@*******.***

Crosby, TX 77532 832-***-****

HIGHER EDUCATION ADMINISTRATOR / FACULTY

PROFILE

• 10+ years in pharmacy technician with in-depth knowledge of medication training

pharmaceuticals/medications and the pharmacy operations in hospital, and retail settings.

• 8+ years in program administration managing all academic functions of program site while overseeing

supervision and evaluation of instructional staff with performance and quality improvement initiatives.

• Skilled, enthusiastic educator with broad experience in teaching a diverse student population.

• Vast knowledge of higher education academic policies and procedures in accreditation criteria and

government standards.

• Remarkable teaching experience in educational theory and methodology and modes of course delivery

adaptable to a variety of learning style.

• Expertise in curriculum development, lesson planning, testing and evaluation, tutoring, and workshops.

• Outstanding communication skills.

• Strong ability to maintain effective professional relationships with students, colleagues and supervisors.

• Participated in a Luncheon for the Healthcare Financial Management Association with the Vice President of

Public Affairs of the Texas Hospital Association.

EDUCATION, LICENSURE AND CERTIFICATIONS

Walden University, Online Candidate of PhD Public Health, ABD Jun 2013

San Jacinto College, Houston, TX Distance Learning Online Instructor Certificate Mar 2007

University of Houston, Houston, TX Aseptic Technique Instructor Course Certificate Jan 2007

Texas Southern University, Houston, TX Masters of Science in Health Education Dec 2006

Texas Southern University, Houston, TX Bachelor of Science in Healthcare Administration Aug 2003

PTCE Pharmacy Technician Certificate Jan 2000

PROFESSIONAL EXPERIENCE

Adjunct Faculty Jan 2011-Dec 2011

San Jacinto College North Houston, TX

• Taught first time in college students using the GUST (ON COURSE) methodology.

Director of the Pharmacy Technician Program Sep 2007 - Present

Full Time Adjunct Faculty 2004-2007

San Jacinto College North Houston, TX

• Participates in designated teaching, curriculum, and assessment activities within the academic division of

pharmacy practice.

• Knowledge and understanding of Joint Commission, HIPAA and other applicable licensing agency

regulations, experience with application of OSHA 29.

• Develops early experiential program which includes identification, evaluation, and auditing of early

experiential practice sites and preceptors.

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• Coordinates student assignment and scheduling along with advising and counseling students in career

decision-making, organizing, and implementing a professional job search, and fundraising events.

• Provides preceptor training and assist in other development training for early experiential preceptors.

• Supervises the use and interpretation of evaluation tools for early experiential preceptors, students, and sites.

• Provides feedback to students and preceptors through regular correspondence or meetings; handling student

related issues or concerns regarding their rotations.

• Participates in strategic planning relative to experiential education.

• Assumes a leadership role in developing early experiential faculty to achieve program goals.

• Prepares administrative reports.

• Trains faculty in collecting, analyzing and using student data to strengthen program site’s academic

program.

• Planning syllabus content and delivery the course through effective lesson planning.

• Maintains appropriate tools and equipment’s for practical work assignments of students.

• Perform tasks like generating and providing learning activities to stimulate and enhance student

involvement and encourage critical thinking.

• Monitors and performs assessment of the performance of students.

• Developed marketing video for program recruitment.

• Revised course descriptions, student learning outcomes, and Incidental Fees.

• Annual college assessments of opening and closing the Loop, Program Review, and Accreditation Reports

• Oversee Dual Credit integration with area school districts.

• Developed new affiliation agreements with clinical sites

Substitute Teacher Sep 2004 – Sep 2010

Galena Park ISD & Crosby ISD Houston, TX

• Created stimulating, friendly learning environments that encompass structure, mutual respect and

cooperation.

• Taught pre-school through grade 12 as needed.

Certified Pharmacy Technician III Mar 2002 - Sep 2004

San Jacinto Methodist Hospital Baytown, TX

• Drug-delivery devices and equipment to nursing units, filling patient medication cassettes, preparation of

medications and supplies for dispensing to patients, extemporaneous medication prepackaging.

• Compounded large and small volume intravenous admixtures, preparing outpatient prescriptions,

conducting inventory. Trained other pharmacy technicians.

Healthcare Administration Internship Jun 2003 - Aug 2003

Texas Southern University Houston, TX

• Developed personal learning objectives and monitoring personal progress, assisted with setting up a public

matrix and current dates for submission of grant proposals and journal articles.

• Completion of a quantitative data profile and qualitative study suggestions for the Greater Third Ward Super

Neighborhood.

Investigational Drug Technician Nov 2000 - Mar 2002

M.D. Anderson Cancer Center Houston, TX

• Performed investigational drug utilization review and auditing, management and procurement of

investigational drug and supply inventory in assigned areas in conjunction with computerized accountability

records.

• Served as a liaison for Investigational Pharmacy Services in providing drug and protocol information with

pharmacist guidance.

• Corresponded internally and externally regarding protocol development and scheduling of appointments.

• Accountable for maintenance of accurate and organized records as well as other support functions as

necessary for the Investigational Pharmacy Services in compliance with institutional, state and federal

guidelines and regulations.

Certified Pharmacy Technician Sep 1998 - Nov 2000

The Methodist Hospital Houston, TX

• Dispensed unit doses and received IV compounding training.

• Accurately and efficiently assisted with the preparation and dispensing of medication. Input orders,

generated labels, and located drugs from stock.

• Priced, counted, and mixed prescriptions for registered pharmacist to check.

• Performed clerical functions.

• Procure, sort, and issue pharmaceutical materials and supplies. Maintaining pyxis and med-dose machines,

and entering rooms with medications for anesthesiologist during surgery. Restock and fill carts with Robot.

SKILLS AND QUALIFICATIONS

• Possesses excellent interpersonal, verbal and written skills along with a dedication to the advancement of

quality pharmacy experiential education.

• Excellent customer service.

• Type over 60 words per minute.

• Proficiency in Software Applications: Excel, Microsoft Word, Power Point, and BlackBoard.

• Managing files and records.

• Excellent ability in problem-solving and decision-making.

• Skilled in presenting information to students, faculty, administrators, and other groups.

• Excellent program administration skills.

• Strong skills of budget management.

• Strong interpersonal and personal management skills.

COMMUNITY INVOLVEMENT AND ASSOCIATIONS

• San Jacinto College

o Pharmacy Technician Advisory Committee QEP

o Student Organization Advisor

o North Instructional Affairs Committee

o ISD Career Days

o New Student Orientation

• Member

o Workforce Education Course Manual (WECM)

o American Society of Health System Pharmacist (ASHP)

o Pharmacy Technician Educators Council (PTEC)

• Volunteer

o STREAM Presenter

o Pilot Program Facilitator

o African American Read In

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o Various nursing homes, Food Pantry, Thanksgiving Food Drive, Christmas Toy Drive, and

Donations

Contact this candidate