Customer Service Sales

*MARCELLA J. CAMPOS

***** ****** **** **.

Tomball, TX 77377

H: 832-***-**** C: 281-***-****

**************@*****.***

CAREER OBJECTIVE

Top performing, highly motivated, solution-focused bilingual professional with extensive experience and

impressive record of achievements within all facets of corporate human resource specialization.

Experience in managing a full spectrum of human resources programs, services, and functions. Strong

command of employment laws, compliance issues, benefit plans, payroll and union/non-union

environments.

EDUCATION

2009-Present LoneStar College-Tomball, Houston, TX

A.A.S. Management (Completion: Dec. 2012)

General Business Certificate

Human Resource Certificate

Principles of Mgmt. Principles of Marketing.

Entrepreneurial Marketing

Principles of Acct. I. Business Principles Intercultural

Management .

Human Resource Mgmt. Information & Project Mgmt. Business

Communication

Personal Finance Business Law Business Ethics

HIGHLIGHTS OF QUALIFICATIONS & SKILLS

Bilingual in English and Spanish.

Benefits/Payroll Administration.

Employee Development and Training.

Labor / Employee Relations

COMPETENCIES

Word PowerPoint QuickBooks SAP

Excel

PeopleSoft

Customer Service Marketing Oracle Document Creation Report Development

WORK EXPERIENCE

HUMAN RESOURCE MANAGER

Conducted strategic negotiation to obtain cost savings on premium renewals and improved benefit

plans. Revised job descriptions and interviewed employees to construct an accurate picture of the duty

and skills required for each position. Recruit employees and develop orientation. Processed background

checks and coordinate drug screenings. Audited each employee file to update incomplete or missing

paperwork in a timely manner. Expedited preparation and compliance of files for health organizations.

HUMAN RESOURCE SPECIALIST

Computed yearly, quarterly, and monthly benefits and payroll. Coordinated orientations and exit

interviews for part time and temporary employees. Prepared presentations and manuals. Managed

operations including forecasting, inventory control, purchasing, and quality insurance. Managed and

updated expense report excel spreadsheet. Assisted managers with hiring procedures, screening of

candidates, and coordinating interviews.

ACCOUNTING SPECIALIST

Prepared daily volume reports. Entered invoices into accounting system. Handled customer requests

regarding invoices and disputes. Entered freight charges into corporate accounting system. Developed

weekly sales reports for sales directors.

SALES ANALYST

Handled all customer service requests and sales orders. Prepared weekly, monthly and annual sales

reports for USA, Global Canada and Latin America. Developed new customer accounts. Consolidated

and generated all final monthly totals for all sales reports against territory budgets. Analyzed Marketing

and Sales Reports.

HUMAN RESOURCE MANAGER

Compiled and maintained records of business transactions and office activities of establishment,

performing variety of clerical duties and utilizing knowledge of systems and procedures. Copied data

and compiled records and reports. Tabulated and posted data in record books. Computed payroll wages

and taxes. Gave information to and interviewed clients. Received, counted, and paid out cash.

Prepared, issued, and sent out receipts and checks.

WORK HISTORY

2007-2009 Human Resource Manager Roy Moffit Customize Fueling Cypress,

TX

2005-2007 Human Resource Specialist Energy Cranes Houston,

TX

2003-2005 Accounting Specialist Mineral Resource Technologies The

Woodlands, TX

2001-2003 Sales Analyst Dynasol Houston,

TX

2000-2002 Human Resource Manager Heights Computer School Houston, TX

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