Customer Service Sales

Michael H. Shim

Address: ** ********* ***, ********* ********, New Jersey 08550 Cell: 609-***-****

E-mail: *******.********@*****.***

OBJECTIVE:

To obtain the Entry Level – Jr. Recruiter position in effort to not only enhance and substantially gain valuable work ethic

and experiences within a highly intuitive and skilled team of recruiters, but to also have an opportunity to become an

integral part of the Park Hudson International which has established itself as a leader in recruitment that collaborates with

Fortune 500 companies, startups, and enterprises.

EDUCATION:

Rutgers, The State University of New Jersey

Bachelor of Arts and Sciences in English May 2012

Major GPA: 3.458

Relevant Coursework: Intro to Micro and Macro Economics (2 courses); Statistical Methods; Foundations of Literary Study;

Authors; Novel in America; Milton; Shakespeare; Mod/Contemp English Novel; Studies of American Authors – Langston

Hughes; The English Novel; Technique in Poetry; Survey of English Lit; Special Topics of American Lit - Race, Borders, and

Nations; Survey of American Lit; Special Topics of English Lit - Medieval Women; Major Writers of the 20th Century; Aspects

of the European Novel; and various other Philosophy, Psychology, History, Sociology, and Anthropology courses

WORK EXPERIENCE:

Staples East Windsor, NJ

Easy Tech Associate 05/2010-05/2011

• Provided quality customer service; Constant interaction with people; Required extensive multitasking capabilities

& composure

• Started as Cashier & Front-End; Moved on to duties at Customer Service Desk, Computer /Printer/Computer

accessory sales, Troubleshooting/Fixing customers computers, Furniture sales, Office supply sales, Inventory

Control; Filled database with new customers who wished to join Staples Rewards Program

• Efficient in selling product warranties and service plans (Primary goal & main source of profit); Extremely

versatile worker (Filled all positions when needed)

• Passed the Resident Tech Exam which certifies computer techs (Equivalent to A+ Certification)

West Windsor-Plainsboro School District West Windsor, NJ

Computer Domain Administrator 06/2005-06/2006

• Assisted principals, staff, and teachers with computer and computer related equipment, Constant interaction with

them, Need to provide good service and understanding of computer related problems no matter how big or small

• Maintaining/Fixing computers; Setup computers, servers, printers, projectors, and computer related equipment

• Computer networking, wiring, and LAN switches; Hands-on learning experience; Troubleshooting; Software

updates

• Utilized Norton Ghost, Norton Anti-Virus, Microsoft Office Suite, Microsoft Visio, Microsoft operating systems

MEMBERSHIP & LEADERSHIP ACTIVITIES:

• Sigma Beta Rho Multicultural Fraternity Inc., Rutgers-Newark Chapter Founding Father/Brother

Positions Held: Philanthropy Chair (Spring 2008); New Member Educator (Spring 2008); Treasurer

(Spring 2009); Secretary (Fall 2010); President (Spring 2010)

• Inter-Fraternity and Sorority Council, Student Life and Leadership of Rutgers University-Newark

Position Held: IFSC Greek Representative for Sigma Beta Rho Multicultural Fraternity (Fall 2011)

SKILLS:

General: Experience in working within a team environment as well as independently; Ability to work in a fast-paced

environment; Dependable and consistently meets deadlines; Excellent multitasking capabilities; Strong organizational and

communication skills, Fluent in the projection both the written and spoken word due to English degree background

Computer: Microsoft Office Suite 2010; Adobe Photoshop, Illustrator, and Premiere; Macromedia Dream Weaver and

Flash; Swish; and various other software; Experience in troubleshooting & fixing computers; Proficient in PC and Mac

OS

REFERENCES ARE AVAILABLE UPON REQUEST

Contact this candidate