Customer Service Sales

KHISHA JARRETT

******************@*****.***

347-***-**** (c)

*** ********** ****** * Apartment 14D * Brooklyn, NY 11239

PROFILE: Strategic thinker, self-motivated, and innovative professional, with commendable

record of accomplishment in creative marketing agendas. Sourcing, and demonstrate expertise in

training and development, including presenting seminars and workshops. Corporate training

facilitator. Human Resource Manager and Customer Service trainer. Sales executive and

children’s apparel buyer. Excellent communicator, creative self starter. Accustom to fast past

environment, strong with networking, dedicated account manager.

EXPERIENCE

FedEx Office – New York, NY 11/2011-Current

Account Manager (Fashion/Garment)

Maintained 15 accounts. Generated an increase in print sales $25,000-$85,000 a year through

customer education of business print / marketing solutions and product offerings.

Managed, followed up, and consulted on complex customer orders.

Implemented local marketing programs for the district.

Developed, managed and maintained strong business relationships with customers and operation

team.

Oversee operation process in order to maintain production and delivery commitments.

Aggressively pursue new business.

Gilt Groupe – Brooklyn, NY 09/2011-01/2012

Customer Service Representative (Seasonal)

Established a strong and loyal client base offering customers fashion rewards and insiders

Managed all incoming phone calls.

Resolved customer issues and increasing customer satisfaction.

Consistently offering Gilt members new, curated selection of merchandise, including apparel,

accessories and lifestyle products for women, men and children, home entertaining and decor,

along with luxury travel packages.

The Jones Group, Anne Klein-New York, NY 05/2010-08/2011

Fabric Research and Development Associate

Support the Director of Fabric R&D/Trend in the research, development and sourcing of woven

fabrics that are brand appropriate, modern and cutting edge to improve the quality, esthetic and

inherent value of the product while elevating the brand.

Support the research, development and sourcing of yarns, woven and knit fabrics as well as print

techniques that are technologically current and are trend, customer and brand right, while

maintaining pricing structure.

Support the development of seasonal fabric and trend presentations to the Design and

Merchandising teams.

Create all seasonal group color palettes, manage and maintain woven fabric library and boards.

Enter all fabric data into the software PLM which is used for managing and coordinating design,

product development, costing, and product specifications.

Berry Jewelry-Brooklyn, NY 01/2010-04/2010

Purchasing Assistant (Seasonal)

Placed and expedite orders, follow up with deliveries, EDI.

Handled document discrepancies, ensuring accuracy of purchasing information.

Updating Mass 200 and inventory worksheets with current and expectant jewelry for Berry stock

and customers.

Communicated with factories regarding goods, cost, and testing protocol.

Participated in weekly inventory meeting

Libra Leather Inc.-New York, NY 09/2007-01/2010

Executive Assistant to President, Children’s Leather Design

Handled multiple line switch board.

Managed reception, servicing high end clientele.

Expert Level Outlook, and calendar management for executive office travel, meetings and

appointments.

Children’s Buyer.

Managed and oversee all shipments coming in and going out via Fed Ex & UPS.

Finish Product Sales. Developed new marketing strategy for Libra Leather.

Outerstuff LTD.-New York, NY 12/2005-09/2007

Executive Assistant to President/Receptionist

Screened and directed telephone calls via multiple line switchboard.

Promoted to assistant to President.

Responsible for calendaring appointments, travel and expense reports, coordinating company and

family events.

Expert Power Point for presentations.

Used Excel for data entry, organized and updated files, and auditing.

Created Tech packs for designers. Created and maintained season color books and color

standards.

Provided support with costing.

Tracked orders via AS 400.

Banana Republic-New York, NY 11/2003-11/2007

Sales/ Customer Service Associate/ New Hire Training and Development

Cash-room responsibilities: Handling all-house processes, reconciling daily sales reports,

performing daily cash register audits, scheduling interviews, maintaining switch board, distributing

employee checks

Associate New Hire Training on Corporate Policy and Procedures.

Full Pos knowledge. Facilitated and implemented POS course for new recruits.

Rampage-Buford, GA 07/2001-09/2003

Human Resource /Sales/ Management

Recruited/ hired sales associates

Provided customer service and sales training.

Store Merchandising

Ongoing evaluations of employees.

Managed 15-20 Associates

EDUCATION

American Intercontinental University 1999-2003

BA- International Business Marketing

SKILLS

Word, Excel, Power Point, and Outlook, PLM, Mocha Soft TN5250, Mass 200, AS 400, Quick Books

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