Customer Service High School

Darrell Reid

** **** ******

Jersey City, NJ ****6

Mobile: 201-***-****

Email: *.********@*****.***

QUALIFICATIONS:

• Ability to listen carefully and actively

• Able to work as part of a team and/or independently

• Ability to multi-task, prioritize and remain focused

• Comfortable working with the public

• Excellent interpersonal, communication and trouble shooting skills

• Proficiency in Microsoft Office Programs

• Skilled at learning new concepts quickly while working well under pressure

EXPERIENCE:

01/12 to present Best Buy Mobile Store #2978 Paramus, NJ

Assistant Manager

All responsibilities listed at the Best Buy below plus the following:

• Understanding of other departments and their goals to support a team based work

environment.

• Trained new hires.

• Open and close store on a daily basis.

10/0901/12 Best Buy Corporate Store #1535 Jersey City, NJ

Digital Life Specialist and Mobile Consultant

• Provides new and returning customers with information needed to make an educated

purchasing decision.

• Build customer confidence by making the store experience interactive, engaging and

reassuring.

• Provide friendly, fast and accurate processing of all returns, exchanges, financing,

service requests and defective products.

• Works to efficiently and accurately resolve customer service issues.

• Supports activities with all departments to ensure smooth storewide operations.

• Processing of all customer transactions by operating the cash register

• Receives and ships merchandise to/from store.

• Stocks merchandise in the warehouse or on the sales floor.

• Maximize customer experience by "solving the whole problem" (as opposed to pushing

products).

• Maintain the visual appeal of the store.

• Develop positive customer relationships

01/08 -12/09 Jersey City Board Of Education Jersey City, NJ

Substitute Teacher

• Maintains, as fully as possible, the established routines and procedures of the school

and classroom to which assigned.

• Assumes the responsibilities for instructing classes when a teacher is absent.

• Assumes other responsibilities for that teacher during the time the teacher is absent.

• Assumes responsibility for overseeing pupil behavior in class and during lunch and

other activities.

• Maintains appropriate records including checking test papers, recording grades, student

assignments for homework, projects and the necessary clerical work required to

maintain student records for a teacher who is absent.

• Follows all district and individual school policies, rules and procedures to which regular

teachers are subject and which good teaching dictates.

04/05 –01/08 United Parcel Service Secaucus, NJ

Package Handler

• Sorted, loaded and distributed packages in warehouse and on trucks.

• Provided inventory control as needed.

EDUCATION:

May 2008 Bachelors of Arts in History, New Jersey State University, Jersey City, NJ

1998-2002 High School Diploma, St. Mary’s High School, Jersey City, NJ

AWARDS:

2010 Best Buy Employee MVP Award Recipient

COMMUNITY INVOLVEMENT:

2004 Habitat for Humanity - Construction of houses in Newark, New Jersey

2004 Salvation Army - Distributed Christmas dinners to the homeless.

REFERENCES PROVIDED UPON REQUEST

Contact this candidate