Customer Service Sales

Bryan Battle

Cell: 310-***-**** /Email: ********@*****.***

OVERVIEW

An accomplished business professional that is adept at entering new, competitive fields and quickly excelling in team environments. Proven strengths

include superior oral and written communication skills, marketing proficiency, persuasive communication, surpassing productivity goals, aggressive

prospecting, inside sales, research, networking, tenacious negotiator and closer. Practical knowledge of Spanish.

EDUCATION

Bachelor of Arts, English: Creative Writing and Business Marketing,

4.0 major GPA, 3.6 cumulative GPA, Dean’s List all semesters

California State University, Long Beach

PROFESSIONAL EXPERIENCE

TWS UNLIMITED, Los Angeles, CA May 2010-Current

Marketing Associate

Develop and launch strategic marketing campaigns.

● Create and utilize Internet marketing tactics and programs and word of mouth marketing methods within budget, to broaden client base that

increases cash flow

● Recognize, obtain and retain new audience segments by way of direct mail, social media marketing and advertising

● Play a key role in redesigning the company's product offerings in response to a quickly changing market by researching the market

extensively and developing comprehensive customer profiles and implementing beneficial referral program

● Research marketing content for financial category specific products to attract new clients

● Developing a strong branding image and motto for the company to assure customers the firm is professional and advantageous for clients

Tax Preparer June 2009-May 2010

Oversaw daily functions of a tax, accounting, and bookkeeping business.

● Prepared and reviewed hundreds of federal and state income taxes for individuals, businesses, benefit funds, real estate, and exempt

organizations

● Established company recognition, cultivated and maintained valuable client relationships, generated and closed sales leads, and made

scores of outbound cold calls daily to drive sales

● Per annum, increased client membership and retention to about 10-25% during tax seasons

● Prepare junior tax preparers with customer service training, including sales techniques, tips and proven methods to keep customers pleased

well before the start and during tax season

DIVERSIFIED TRANSPORTATION SERVICES, Torrance, CA September 2007- March 2009

Operations Specialist

Responsible for all dispatch functions and customer service such as scheduling shipment pick-ups, pick-up confirmations, and establishing

relationships with customers and sales people in an extremely fast paced environment. Assisted with MarCom campaigns.

● Successfully interacted with hundreds of clients to generate business, which resulted in a 10% increase in shipments and sales leads and

processed 15-20 special tariffs and claims daily, dispatching and facilitating freight programs

● Increased consciousness of the company by way of Internet marketing, disseminated advertising packages on forums and trade sites, and

coordinated with the IT department to optimize B2B website

● Served as integral member of team that delivered single-year sales increase of 28%, benchmarking year-end revenues of $5.25M in 2008

● Handled and tracked link-building campaigns via Yahoo! Keywords and Google Analytics (paid search)

● Boosted, revolutionized, and exceeded established department productivity goals 50-60% through the development and implementation of

the best practices to increase daily work output

● Set up 60-90 pick-ups and deliveries, update computer database, route drivers, customer service, and troubleshooting

SOURCE FINANCIAL, LLC., Inglewood, CA October 2004- September 2007

Office Administrator/Inside Sales Representative

Directed sales agents, loan submitters, and the management of company headquarters. Cold called and reviewed current client loans to re-analyze

loan transactions. Pioneered the creative direction of all marketing and communication materials, including brochures, catalogs, press releases, e-

mails, web content and other collateral. Search for and interview potential real estate agents.

● Consistently exceeded 300 cold and follow-up calls weekly, earning recognition as one of the top 10 reps (out of 125) based on call volume

● Outperformed goals by increasing the number of loans generated by 25% and assisted with the invention and execution of company

marketing plan, business development strategy and corporation catch phrase

● Achieved $785K in sales in FY2005, exceeding gross profit objective by 150% .

● Conceptualized and executed innovative marketing strategies to effectively promote team objectives

● Originated mortgages for over forty home purchases and loan refinances

● Developed and launched copy and artwork for Internet and direct mail marketing campaigns

● Created and deployed marketing tactics to broaden client base, formed effective working relationships with over 20 lenders and lowered

material costs by 20%

ADDITIONAL INFORMATION

Strong knowledge of MS Office software, Excel, HTML, Google Analytics, MAC OS, Lotus Notes, Adobe, PowerPoint, Photoshop,

Wordpress, Publisher, and social media platforms. Extensive eBay (Powerseller) and Amazon.com retail e-commerce experience (inventory

purchase, writing copy, merchandise pricing, sales, and customer service) PPC, affiliate marketing, SEO, display ads, and SEM

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