Customer Service Manager

David Valadez

***** ******* ***.

Lansing, IL ***38

Email: **********@*****.***

Phone 708-***-****

OBJECTIVE: To attain a challenging and rewarding position with opportunity for advancement and long term

employment.

EMPLOYMENT

Preferred Window and Door, 19716 Burnham Ave, Lynwood, IL Feb 2012 - present

• Commercial and residential service and sales of overhead doors and operators.

Self employed at Dreamscapes, 4146 Clark Dr, Richton Park, IL May 2010 – January 2012

Window and

•

Door installations.

•

Home repairs and improvements.

•

Force V Environmental, 1775 Torrington Rd, Clinton, SC, 29325 Jul 2008 – Feb 2010

Operations Manager –

• Setup and implementation of a complete integrated manufacturing and business software program.

• Worked with, and directed the IT department in the creation of integrated data and logics for BOMs, and

machining instruction files including many options for various types of automated manufacturing equipment in

order to produce over 150 different products.

• Developed procedures for all areas of operations including customer service and support, order entry, scheduling,

production methods, quality controls, purchasing, inventory controls, shipping and receiving.

• Hired, and trained office personnel, production supervisors.

• Involvement in Engineering, lead several product development, and improvement projects.

Company Closed.

Schuco USA, 240 Pane Rd., Newington, CT, 06111 Feb 2007 – Dec 2007

Plant Manager

• Responsible for productivity, quality control, human resources, training, plant layout, new product development,

product improvements, procedures, maintenance, receiving, inventory control, security, and safety.

• Assisted in customer service, field service, scheduling, office procedures, and shipping.

• Using Lean principles, set up committees involving plant floor personnel to implement project plans for

continuous improvement, resulted in many positive changes, most notably improved product quality, improved

productivity and nearly 20% reduction of re-work.

• With Lean initiatives, in Kaizen events, changed department layouts, and individual work cells to improve flow

and increase production. Also greatly increased the opportunity to inspect quality, and reduce the risk of injuries.

• Developed a cross-training program increasing staff versatility, giving the company the ability to adapt to

customer needs, and meet production demands.

• Improved office to plant floor communications resulting in improved morale, attendance, and on-time delivery.

• Set many new production records

Self employed May 2005 – Feb 2007

Home remodeling and rehab work, specializing in window, and door installations.

Division was sold and bought out by a management group that I later joined as Force V Environmental.

ROW Window Co. 612 Moen Ave., Rockdale, Il. Sep 2004 - May 2005

Vinyl Department Manager -

• Using Lean Manufacturing methods, changed the department layout to create a better workflow, and reduced

distance between stations saving 7,000 steps daily.

• Identified causes for mistakes and remakes. Implemented necessary changes including repairs to equipment,

changes in the processing of shop orders, and manufacturing procedures, thus reducing mistakes and rework by

45%.

• Changed the final stages of the assembly process by constructing, and purchasing better ergonomic, and practical

assembly stations including handling equipment in order to eliminate double-handling, increase quality, and

reduce worker fatigue and potential for injuries.

• Eliminated several hazardous conditions, and changed methods to improve safety.

Left to pursue other interests.

Winstrom Mfg. 70 North St., Park Forest, Il. Aug 1984 – Jan 2004

Purchasing/Materials Manager – 2000-2004

• Purchased all raw materials, all outsourced finishing, machining, and treatment of materials. Purchased tools,

equipment, and services.

• Supervised shipping and receiving departments, and

• Managed the warehouse including inventory and consignment records.

• Continuous improvement of quality and reduction of costs.

• Negotiated better buying contracts combining like shapes, and finishes for slow moving aluminum extrusions,

allowing for much smaller purchases thus reducing inventory of these items by as much as 70%.

• Reduced packaging materials and fastener costs by 30%.

• Reduced freight cost through consolidation by 25%.

• Created and implemented procedures for quality inspections, and material handling

Plant Manager – 1988-2000, Glass Dep. Foreman 1984-1988

• Responsibility of all production matters including human resources, scheduling, training, plant layout, new

product development, procedures, maintenance, customer service, inventory control, security, shipping and

receiving, quality control and safety. Supervised over 100 employees.

• Attended regular training for Lean, Kaizen, and Six-Sigma.

• Through Lean, reduced production time for vinyl windows by 30%.

• Developed and administered programs that reduced assembly defect rates by 30% during the first month and 60%

within six months.

• Established safety programs resulting in a 40% reduction of work related injuries.

• Responsible for the development and training of department foremen in Lean and all aspects of the

manufacturing operations.

• Created written procedures in English and Spanish for cutting, machining and the assembly process, which aided

in training, improved quality and reduced production times.

The company was sold, and moved away.

EDUCATION

Prairie State College, Chicago Heights, IL.

General math, English and technical courses

Associated Design Services, Palos Hills IL.

Technical school - Drafting. Course completed

Extensive Lean and Six-Sigma training

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