Customer Service Quality Control

Troy L. Hopper

*** **** ***** ****** ***. *A New York, NY 10030 • 646-***-**** • *********@*****.***

PERSONAL PROFILE

Actively pursuing a career that implements financial analysis of both foreign and domestic business markets.

Academic and practical training in financial and investments areas with the ability to immediately contribute to

corporate financial goals and objectives. A fast learner with high energy and a drive to exceed expectations. Confident

and poised in interactions with individuals at all levels. Capabilities include:

• • Anti Money Laundering Legislation

Bank Secrecy Act Audit

• • Risk Assessment

Regulatory Policies & Procedures

• Analytical Problem Solving

• Customer Service & Relations

PROFESSIONAL EXPERIENCE

Senior Staff Consultant, New York, NY

Crowe Horwath LLP – Accounting Firm April 2011 – Present

• Delivering subject matter expertise and thought leadership for the Risk Regulatory Compliance

consulting practice based on strong process and technology enablement compliance functions at large

and mid size financial institutions.

• Performing Bank Secrecy Act audits for large and mid size financial institutions relating to their

monitoring bank compliance programs, anti-money laundering requirements, and bank operations

regulations.

• Reviewing and investigating suspicious activity alerted by business banking control systems,

establishing possible SAR and/or no SAR for alerted activity.

• Reviewing residential mortgage loan files for misrepresentations by the borrower and/or related

parties of the secured property, establishing possible SAR and/or no SAR for suspicious activity and

misrepresentations.

• Knowledge set including Bank Secrecy Act/AML Requirements and Bank Operational

Regulations.

Senior Associate, New York, NY

KPMG LLP – Big Four Accounting Firm November 2007 – April 2011

• Identified and reported Money Laundering as required by Bank Secrecy Act/U.S. Patriot Act and

Anti-Money Laundering Legislation for global financial institutions and /or cash letter (Intl and

Domestic) relationships.

• Performed an independent audit of the NY Branch of a global financial institution to assess,

evaluate and validate its AML compliance. This required testing sample customer files, review of the

Branch’s Policies and Procedures, and Interviews. Reviewed client AML policies and procedures and

made recommendations based on standardized practices and U.S. Patriot guidelines.

• Investigated suspected money laundering cases; analysis includes a review of the reported

transaction and determination of the customer’s account activity within the scope of their relationship.

• Assisted in the Independent Testing of a global financial institution’s regulatory compliance

program including SARs, OFAC, and Transaction Monitoring prior to federal examination of the

Bank.

• Reviewed and investigated suspicious activity alerted by business banking control systems,

establishing possible SAR and/or no SAR for alerted activity as 1st level of Quality Control for a major

financial institution.

• Assisted in the Risk Ranking of various industries/customers in order to efficiently ensure the client’s

customers were in compliance of federal regulatory guidelines.

• Oversaw a large team of both Associates and Senior Associates across multiple regions (NY, LA, Chicago,

Boston) while assisting in the remediation of various accounts (hedge funds, mutual funds, financial institutions,

investment managers, corporations, etc…).

• Conducted the preparation and review of Know Your Customer required documentation for multiple global

financial institutions.

KYC Analyst-(Contractor), New York, NY

The Bank of New York – Private Bank March 2006 – Nov 2007

• Managed New Client Adoption KYC process as well as the Periodic Reviews of existing Domestic

clients, while understanding financial products and structures such as Trusts, Fixed Income, Corporate, and

Investment Advisory accounts.

• Reviewed KYC, SAR and CIP processes throughout the bank, broker-dealer and asset management

subsidiaries. Researched and analyzed account activity, while investigated reports of suspicious activity.

• Independent reviews of KYC profiles and related account documentation for existing "medium-risk"

high-net worth customers as defined by the Bank's Anti-Money Laundering Policy.

• Extensive investigative research (including Source of Wealth) using such programs as CRM, World

Check, Lexis/Nexis, One Source, and DNDBW / OFAC (SDN) and conducting independent due diligence

on entities such as Individual, Corporations, Trust, Estates, Partnerships, LLC, and Investment Advisory as

well as interviewing Relationship Managers, Product Specialists, and Trust Officers on account issues.

• Reviewed of KYC/CIP documentation such as Wills, Letters of Trusteeship, Will to Probate, Corporate

Resolutions, Articles of Incorporation, Certificate of Incorporation, Partnership/Operating Agreements,

Trust Agreements, Letters of Testamentary, LLC Agreement, W-9, and a wide range of regulatory

documents needed for KYC.

Documentation Specialist Assistant-(Contractor), New York, NY

JPMorganChase Bank – Private Bank

April 2005 – March 2006

• Worked in Account Initiation Group (AIG) and coordinated with relationship managers to prepare KYC

required documentation for clients opening high net worth accounts.

• Responded to inquiries related to KYC (Know Your Customer) compliance, while insuring client CIP was

accurate.

• Coordinated with different business areas to help resolve complex issues, such as fee schedules and

transactional activities as defined by the Bank's Anti-Money Laundering Policy.

• Assisted in most daily clerical operations, while up keeping Citadel system of Client Information Profiles and

account status.

FORMAL EDUCATION

TECHNICAL SKILLS

Baruch College/CUNY, New York, NY Skilled with such programs as

ACTIMIZE,

Bachelor of Science, B. A. Finance MANTAS, Alacra, LexisNexis, ACT,

Bloomberg,

Microsoft Office Suite, Word, Excel

Access and

PowerPoint.

Shanghai University, Shanghai, China

Study Abroad Program, 8 Week Intensive

Relevant Courses: Business in China and Intensive Chinese

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