Project Manager Customer Service

SENIOR-LEVEL SYSTEMS PROJECT MANAGER / OPERATIONS PROFESSIONAL

Hands-on, motivational leader with years of progressively challenging

experience achieving or exceeding desired outcomes. Exceptional ability to

clearly translate complex issues into actionable plans aligned to short and

long-term requirements. Establish quick rapport with co-workers and

stakeholders; exercise diplomacy and tact; enjoy a reputation of relational

excellence, and overcoming obstacles critical to performance metrics.

Uphold highest quality standards. Effectively evaluate and proactively

manage performance against relevant benchmarks. Thrive under pressure.

Core competencies include: Operations ? Program Management ? Leadership ?

Systems Engineering & Development ? Budgeting & Financials ? Planning &

Policy Development ? Staff Development ? Implementation Management ?

Quality ? Reporting / Presentation ? Negotiation ? Customer Service

CAREER TRACK & PERFORMANCE / DRIVING FORCES

D&S CONSULTANTS (DSCI) Eatontown, New Jersey

SENIOR SYSTEMS ENGINEER

2004 - Present

Provide focused leadership, drive, and exceptional operational and

technical experience to meet or exceed required business goals.

Collaborate closely with and provide ongoing support to the Program

Management Office (PMO) and Product Managers in support of the

development of FBCB2 BFT, a cutting-edge platform and mobile hand-held

battle command digitization program on the tactical internet for the

United States Army and Marine Corps featuring effective interoperability

between various Army and Marine Corps systems critical to current and

future defense requirements.

0. Currently responsible for assisting in the development of the latest

generation of the FBCB2 situational awareness and command & control

system known as JBC-P. Guide and mentor the efforts of engineers and

technical personnel, ensuring that project milestones met on time and

at or under budget. Product Lead for the Tactical Ground Reporting

System (TIGR).

0. As a Program Lead Engineer, closely assist in developing solutions and

plans to achieve command & control systems convergence in a complex

and changing environment. Evaluated and performed detailed analysis of

proposed recommendations arising from the Army and Marine Corps

Command & Control Convergence Study, and successfully developed a

migration path for adaptation by the program.

0. One of a select team of engineers for requirements definition during

initial development stages of the next generation satellite

transceiver for the FBCB2 global network.

0. Program lead for gathering data, analysis, preparation, and bi-annual

briefing of the development and fielding of FBCB2 software and systems

to a 3-Star General Army / Marine Corps Board (CIO / CEO / COO

equivalent).

0. Achievements to date include: collaborating with Northrop Grumman

Information Systems in the research and design of an interim

interoperability system, and led team efforts to significantly improve

network operations for the BFT Global Network Operations Centers.

BRITISH ARMY Worldwide

ASSISTANT PROGRAM MANAGER 2001

- 2004

OPERATIONS / TRAINING

1998 - 2000

OPERATIONS / PLANNER

1995 - 1998

COMMANDER / LEADER

1994 - 1995

PROJECT MANAGER

1992 - 1994

Enjoyed a career marked by major success in numerous leadership

positions. Deftly communicate with key personnel to identify needs,

formulate plans, and ensure that results achieved or exceeded stated

expectations. Provide focused leadership, drive, and exceptional

operational and technical experience to meet or exceed required business

goals.

0. From 2001 to 2004, served as Assistant Program Manager Systems in an

exchange program with the US Army's Program Executive Office Command

Control Communications - Tactical in support of FBCB2 BFT.

Successfully directed system architecture design and engineering

support in the development of the tactical internet. Gathered project

requirements, defined program Statements of Work (SOW), managed

information systems engineering and testing, and developed solutions

to achieve integrated operations between the US Army and Marine Corps.

o Deployed to Kuwait and Iraq to provide technical and leadership

support for Operations Enduring Freedom / Iraqi Freedom, and

Operation Telic. During a period of heightened operational tempo

led multiple teams to rapidly integrate and field vehicle-

mounted digital command and control and situational awareness

systems to the US and British Forces, subsequently resulting in

the public award of the MBE by the British government.

o Worked with PA Consulting on the case study "Application of the

Network Centric Operations Conceptual Framework to US/UK

Coalition Combat Operations During Operation Iraqi Freedom".

0. From 1998 to 2000, served as Second-in-Command/Chief of Staff.

Provided leadership and guided efforts in training approximately 3,600

personnel. Analyzed operation and realigned staff and business

processes to improve training methods aligned to financial, cost, risk

and schedule expectations, and spearheaded training methodology

improvements to lower attrition rate and improve ability to retain

formally failed students. Managed an equivalent $15 Million annual

budget, directly and indirectly oversaw a staff of 200 (civilians and

military), and held full authority over training course material

selection and modification, training standard development, and

operational policies and procedures development and implementation.

0. Between 1994 and 1998, held key command and staff planning roles. Lead

officer for planning and executing large-scale, multinational training

exercises in Germany, and between 1994 and 1995, led a 100-man

infantry company that included peacekeeping duties in Northern

Ireland.

0. From 1992 to 1994, served as a Program Manager responsible for the

development, testing, and delivery of innovative technical products to

the British armed forces. Served as the Program Lead within the

Program Office implementing a new program information management

system (IMS). Assisted in successfully negotiating and managing a

contract between BAe and the UK Ministry of Defence despite

significant financial challenges.

0. Previous positions include Infantry and Logistics Officer - British

Army

LEARNING CREDENTIALS

Cranfield University, UK

Master of Science (MS) - DESIGN OF INFORMATION SYSTEMS, 2001

Bachelor of Science (BS) - APPLIED SCIENCE, 1984

City & Guilds London Institute, UK

Graduateship (Undergraduate Degree Honors Equivalent) - MILITARY

TECHNOLOGY, 1992

The Royal Military Academy Sandhurst, UK

Graduate of The Royal Military Academy

ORGANIZATIONS & ASSOCIATIONS

Member, British Computer Society - The Chartered Institute for IT

Project Management Institute - Working towards Project Management

Professional Certification

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