Information & Network Technology Professional
. Computer Network Technology Professional offering a strong academic
and professional background in IT combined with multiple related
. Quickly learn and master new technology; equally successful in both
team and self-directed settings; and proficient in a range of computer
systems, languages, tools and testing methodologies.
Porter and Chester Institute - Stratford, CT, Computer & Network Technology
Certifications in Computer & Network Technology 2007-2009
Certificat CompTIA A+, Network +,Security +,Microsoft Certified Professional
Systems: Windows XP Pro, Windows Vista, Windows 7, Windows 95,98,98SE;
Intermediate knowledge of DOS,Mac OSX 10.6.8 Snow leopard,10.7.1
Hardware: Installing, Configuring, upgrading, diagnosing and troubleshooting
system hardware and peripheral devices such as motherboards,
processors, memory, printers, and networking equipment such as hubs,
switches, wireless routers and access points.
Security: Applying security concepts to PCs and networks, encryption, firewalls,
secure Web communication, wireless networks, and protection against
malicious attacks and viruses.
Sondis Green-IT Professional & Computer Technician - Bridgeport, CT 2000-
Computer Technician- Personal Home Business (Part/Time)
Established a Computer repair side business on craigslist.org,
providing timely and effective solutions to a wide variety of computer
issues affecting my personal clientele, listed below are some of the
services I performed for my customer clientele.
. Performed various OS installations such as windows XP, Vista, windows
7, Mac osx, Linux, upgrades, maintain and troubleshoot computer
. Configured and maintained Linksys,Netgear,Dlink and Belkin wireless
Routers and Hubs for clients computer network systems
. Programmed Cable modem and DVD-Rom drive firmware via Jtag cable,
configured cable modem via Telnet, through windows Dos
. Replaced Laptop screens,memory,hard drives,dvdrom
drives,keyboards,speakers,keys,touch pad and motherboards
. Replaced Desktop Power supplies, IDE drives,Sata Drives, DVD Rom
drives,motherboards,Memory modules,CPU's and CPU Fans
. Performed Wireless intrusion assessment on my own wireless network as
to assess its security and integrity by decrypting WEP,WPA,WPA2
wireless encryption on windows via the aircrack suite and on Linux via
Back track 3 Live CD
Technical Support Representative
Dymo Corporation 383 Main Ave 4th FL. Norwalk, CT 06851 2/2011-6/2012
. Provide product problem analysis and resolution to customer contacts
either from live ACD calls, callbacks, Email or Chat.
. Provide detailed call data on each call in RNW verifying proper
contact and company information where appropriate.
. Escalate unresolved issues to next level of support giving customer
the ticket number for future correspondences.
. Remain current with regard to skills on all supported operating
systems and platforms.
. Keep organized work area with working printers and Label Makers.
. Through self-directed training increase knowledge both technically and
non- technically. These activities will be agreed upon by both the
Manager of Consumer Relations and the Technical Support Rep.
. E-mail correspondence with external customers.
Subway Corporate Office Headquarters
325 Bic Drive Milford, CT 06460 8/2010-1/2011
Retail Tech support
. Provide hardware and software tech support for subway franchises
owners, over the phone via headset and microphone.
. After collection of data, concerning the customer's issue, entered
steps on how resolution was attained into trouble ticket system, then
. Search trouble shooting database for resolutions.
. Walk customer through propriety subway software.
Focus Vision Worldwide, Inc. 1266 East Main Street 6/2010-12/2010
Stamford, CT 06902-3559
. Mark positions within video files.
. Monitor, live video streams for interference.
. Worked within Microsoft access data base to arrange and label archived
. Logged into database, via Citrix client.
Konover Residential Corporation - West Hartford, CT 2007-2010
. Ensure safety and security of tenants at Areyto Apartments
. Report all incidents as necessary and document all reports
Bank of America 1366 Post Road
Fairfield, CT 06824 10/2007-11/2008
. Cash in/Cash out transactions
. Sales and service of Bank of America Products
. Balance safe at the end of work shift
. Demonstrate to customers, how to use all the functions of ATM.