Assistant Manager
Resume:
Karlotta J. Roberson
Clayton, NC 27520
Home – [919] 585 7911
Mobile [917] 915 1707
*********@*****.***
Personal Summary:
I am an experienced, dependable and detail oriented individual who has excellent communication, interpersonal and
organizational skills. I am an effective team player who can also effectively handle the day to day responsibilities of a
team leader. My goal is to obtain a challenging position where my diverse capabilities, enthusiastic demeanor and
drive for success can be utilized to enhance a company or organization.
Applications:
Proficient in Word, Excel, PowerPoint and Outlook; QuickBooks Online, Microsoft Live Meeting, Reardon Travel
Assistant, KRONOS, ARIBA Spend Management System, SpaceTrac, Agile PCT Database System,
Department/Team Intranet page administration, Trust 3000, SEI, Front Page, Interwoven Open Deploy, Insight,
Portfolio View, Officer Knowledge Database, Management Reporting, Time and Attendance Applications, Instant and
Net Meeting, Conference Place.
Experience:
4/13 – Present City of Raleigh Raleigh, North Carolina
Executive Assistant to Chief Information & Community Relations Officer
Answer direct line and return calls as needed; Scheduled meetings, Conference calls; Arranged and coordinated on
and off site meetings/functions. Provide organizational and communication support, manage schedules in MS
Outlook, answered direct line and returned calls as needed, filter and respond to emails, schedule meetings and
conference calls.
Coordinate travel arrangements, transportation, accommodations, manage schedule; Work remotely on occasion via
VPN Access. Took ownership of all administrative tasks to support the CIO; Performed word processing requests to
include letters, memoranda; Filtered and responded to emails
Log, process and track through to delivery, requests for electronic public records; Responsible for maintaining and
ordering office supplies, reviewing and distribution of mail.
1/11 – 8/12 GlaxoSmithKline Durham, North Carolina
Administrative Assistant – Respiratory/Neuroscience Marketing
Answered direct line and return calls as needed; Coordinated complex travel (both domestic and international)
arrangements, transportation, accommodations both domestically and internationally through use of Reardon Travel
Assistant.
Scheduled meetings, Teleconference/Video Conference calls through Virtual EMS (Meeting Manager) and
schedule Live Meetings. Worked remotely often via VPN Access.
Provided organizational and communication support, manage schedules for entire Brand Team. Entered,
Maintained, Phased/Re Phased Budget money and Tracked Projects via Internal Project Commitment Tracking
System.
Arranged and coordinated on and off site meeting events/functions with area venues, hotels, transportation
companies and restaurants; Pre Register visitors through use of GSK’s PassagePoint system.
Processed expense reports via Expense Manager System for multiple team members, Demonstrated effective
interpersonal and communication skills; displayed the ability to interface with personnel at all levels, both verbally and
in writing.
Page 2 Resume of Karlotta J. Roberson
CancerGuide Diagnostics, Inc.
4/10 – 12/10 Durham, North Carolina
Executive Assistant to CEO, President and COO and EVP
Answered direct line and return calls as needed; Coordinated travel arrangements, transportation,
accommodations; Scheduled meetings and conference calls. Provided organizational and communication support,
managed schedules in MS Outlook, filtered and responded to clinician registrations and requests for information.
Demonstrated effective interpersonal and communication skills; displayed the ability to interface with personnel at all
levels, both verbally and in writing.
Performed word processing requests to include letters, memoranda and large mail merges. Responsible for
formatting and distribution of weekly Executive Committee meeting minutes; Scheduled and arranged Board of
Directors and Scientific Advisory Board Meetings. Arranged and coordinated off site meeting events with area hotels,
transportation companies and restaurants. Set up accounts with and acted as interface for major vendors ; received,
recorded and processed invoices for payment. Processed weekly accounts payables via QuickBooks Online;
Responsible for maintaining and ordering office supplies, sorting and distribution of mail.
06/06 – 07/09 SunTrust Bank, Inc. Richmond, Virginia
Executive Assistant to Sr. VP – Line Of Business Risk Manager
Answered direct line and return calls as needed; Coordinated travel arrangements, transportation, accommodations
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and processed expense reports; Scheduled meetings and conference calls. Displayed excellent teamwork skills and
the ability to complete assignments without request or direction ; Maintained and updated department Web Pages;
Responsible for running, tracking, reviewing and approving Quarterly Personal Securities transactions reports
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submitted by officers in the Wealth and Investment Management Line of Business in addition to updating active and
inactive teammate information on the online system used to house information. Ran, reviewed and followed up on
Daily Trust and Wealth Select DDA account overdraft reports; Ran and tracked compliance training completion status
required for Line of Business teammates;
Tracked, reviewed, filtered and coordinated responses to client complaints/inquiries received directly or via Senior
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level Executive Offices, Congressional Offices and Federal Regulatory Agencies; Demonstrated effective
interpersonal and communication skills; displayed the ability to interface with personnel at all levels, both verbally and
in writing. Wrote complaint policy and mandatory annual compliance training on Email and E Discovery currently
used by the Wealth and Investment Management Line of Business;
Consistently provided a commitment to delivering quality service that meets or exceeds expectations while showing an
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understanding of an adherence to SunTrust’s Mission and Values, comprehensive working knowledge of the
Company’s structure, in addition to functional knowledge of a professional services and Risk Management
environment. Tracked Audit reports for the creation of annual audit scorecard ; Took the lead in creating and
implementing an online Personal Securities reporting system Officers in the Wealth and investment Management Line
of Business as required by Federal Regulation H;
10/05 – 06/06 Wachovia Banks Richmond, Virginia
Teller
Served customers by performing retail banking transactions such as deposits, withdrawals, Check ordering for
consumer and business clients in an accurate and timely manner; Made customer referrals by reviewing branch book
of business to generate interest and referrals for possible up selling of products and services. Maintained a working
knowledge of and adhered to bank policies, procedures, and security guidelines in conjunction with federal, state, and
local regulations;
Balanced cash transactions daily had minimal out of balance occurrences with resolutions found within 24 hours.
Actively participated with team members in huddles and center/region marketing campaigns to consistently meet or
exceed customer service and team goals. Received several “7” rated customer feedback surveys and numerous
“Shared Success” certificates for going above and beyond.
Page 3 Resume of Karlotta J. Roberson
3/00 – 07/05 Del Laboratories, Inc. Uniondale, New York
Executive Assistant to CIO/VP MIS
EA to CIO/VP MIS: (40%) EA to Directors of MIS: (20%)
Provided organizational and communication support, managed schedules in MS Outlook, answered direct line and
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returned calls as needed, filtered and responded to emails, scheduled meetings and conference calls. Coordinated
travel arrangements, transportation, accommodations and processed expense reports for Dept. VP, Directors and
Managers; Took ownership of all administrative tasks to support the MIS Directors.
Performed Personal Assistant tasks on occasion; maintained database of contacts and Department Personnel to keep
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current, suggested methods to organize MIS processes and procedures. Demonstrated effective interpersonal and
communication skills. Displayed the ability to interface with personnel at all levels, both verbally and in writing in
addition to the ability to meet new challenges with an open mind and optimistic response; displayed the ability to take
initiative by anticipating company, personnel and occasionally customer needs.
Consistently provided a commitment to delivering quality service that met or exceeded expectations while showing an
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understanding of an adherence to Del Laboratories values, comprehensive working knowledge of the Company’s
structure, key personnel and organizational policies and procedures, in addition to functional knowledge of a
professional services environment.
Office Management: (40%)
Maintained a positive attitude, excellent teamwork skills and the ability to complete assignments without request or
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direction; Acted as interface for major vendors, dealt with maintenance and Property Management Company for
building related matters. Offered suggestions to improve efficiency of processes and implemented changes.
Demonstrated ability to effectively handle key administrative and financial department details along with routine, day
to day issues independently, assuming responsibility without direct supervision.
Managed personal calls for the CIO/VP MIS, schedule meetings, set up conference calls, arrange travel,
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transportation, accommodations and processed expense reports ; Responsible for ordering office supplies, tracking
and maintaining departmental staff weekly attendance, leaves of absence, short term disability, sick, personal and
vacation day requests, and yearly evaluations for 35 employees. Logged and processed vendor invoices, Capital
Appropriation Requests and assisted with contract administration for Software, Maintenance and Lease agreements ;
Maintained department Monthly Actual vs. Budget, Expense and Overtime reports.
Education:
Briarcliffe College Bethpage, New York
11/03 – 12/04
BBA – Bachelor Business Administration – Management
Briarcliffe College
08/02 – 10/03 Bethpage, New York
AAS – Business Administration – Management – *Cum Laude
Betty Owens School of Paralegal Studies New York, New York
01/92 – 08/92
Corporations Law, Domestic Relations Law, Trusts and Estates, Litigation, Real Estate Law,
Criminal Law.
*High Honors Graduate
Tuskegee University
08/86 – 05/88 Tuskegee Inst., Alabama
Business Administration
Other Training
:
United States Army
03/90 – 04/91 Schofield Barracks, Hawaii
Administrative and Finance Specialist (Reserve until 03/98)
Professional Certifications: Brainbench Certified Master Level in Office Management
Contact this candidate