Customer Service Manager
Resume:
IVANKA G. GONEVA
Lynnwood WA ****6
SUMMARY:
. 9 years of accounting experience, specializing in credit and
collections, account receivable and payable, preparing variety of
reporting tasks and analysis
. 5 years of accounting managerial experience
. Strong customer service skills
. Excellent analytical proficiency
. Industrious beyond required expectations
. 16+ years in all aspects of insurance claims calculations & processing
. Extremely detail oriented
. Fluent in Bulgarian, Russian and English
. Strong work ethic
Computer Skills: Microsoft Office Suite, Quick Books, Peachtree, People
Soft, SAP, ERP, Ten Key and Keyboarding.
WORK HISTORY
Philips Healthcare, Bothell, WA
01/2012- 09/2013
Adecco (Philips Healthcare, Bothell, WA)
05/2010- 01/2012
A/R Administrator, Credit Services
. Currently responsible for collections in an assigned territory with
over $28 million dollars of Accounts Receivable for commercial medical
imaging devices. Consistently meets forecasted dollars assigned to
collect. Effectively deals with large hospital departments to
coordinate timely payment, often working within Philips along with the
customer to resolve payment issues and disputes as required.
. Expertise with analyzing accounts, problems, and research while
initiating control and judgment to improve sales potential and protect
trade receivable investment and recommending customer
. Researching customers accounts in SAP and updating notes in Aceva.
. Works on special projects as assigned which have included working on
invoices over 200 days in arrears, determining what issues prevented
payment, and working to resolve open issues including disputed billing
errors.
Cardiac Science Corporation, Bothell, WA
11/2007- 07/2009
Account Receivable Specialist/ Credit and Collection Specialist
. Responsible for collecting on past due balance on AR portfolio
. Process and apply daily AR deposits consisting of checks, wires, and
credit card payments.
. Oversee, review and reconcile multi-branch cash receipts postings.
Make appropriate correcting adjustments, when necessary.
. Maintain receipts journal for checks, wires, credit card payments,
prepare month end reports and assist with month end accounts
receivable and cash receipts reconciliation.
. Research and document customer deductions, unearned cash deductions,
prepares request for credit memos, tax adjustments.
. Maintain daily/monthly files of cash receipt documentation,
adjustments, credit card accounts.
FIRSTTIER ADMINISTRATOR, Seattle, WA
05/2007-11/2007
Claims Processor
. Reviewed, researched, and processed claims in accordance with
contracts and policies
. Provided timely, accurate, and courteous responses to inquiries with
reference to contracts and benefits information, eligibility, and the
adjudication of claims (both manual & automatic)
. Collected, prepared and balanced daily deposits for the bank
FEDERAL RESERVE BANK OF SAN FRANCISCO, Seattle, WA
03/2006 to 04/2007
Cash Processor
0. Maintained vault custody of currency and coin
1. Reconciled and balanced information for individual deposits received
and shipments transferred
2. Worked in a high security environment with strong team orientation
PREMERA BLUE CROSS, Mountlake Terrace, WA
11/2000 to 03/2006
Claims Processor
3. Reviewed and maintained high accuracy in processing claims - routinely
exceed goal by 10 to 20 percent productivity.
4. Completed coding information; prepared claims for providers and
subscribers
5. Trained and support new associates
Filtrans LIMITED, Plovdiv, Bulgaria
03/1996 to 11/2000
Accountant Manager
6. Managed business accounts for entire company, accounts payable,
receivable, and payroll and inventory control
7. Performed duties of office manager for accounting department, managed
daily workflow, supervised five employees
8. Responsible for bank deposits, balancing of general ledger and bank
statements
9. Preparing variety of reporting tasks and analysis
EDUCATION:
Shoreline Community College Associate Degree in
Accounting 2009
D.A. Tsenov, Bulgaria Bachelor of
Science-Economics/Accounting 1994
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