Customer Service Analyst

Russ Vitallo

** * ****** ******, ** ***** 978-***-**** ***********@*****.***

Objective

Seeking an entry level data analyst position where my 4 years of IT experience can be applied. To contribute to

a company and help them meet their goals.

Skill Set

Microsoft Excel, Outlook, Powerpoint, Windows XP, FTP Pro, Symitar.

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Quick learner; each place I’ve worked I’ve quickly learned the company’s own database software.

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Customer service experience helping people with their computer issues.

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Work Experience

Veredus Corporation Tampa, Florida 10/11-4/12

Logistics Analyst

Team member in the IT division and part of a long term project with the company’s affiliated hospitals.

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In charge of all hospital equipment data and made sure that entries into the database were accurate.

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Received computers from the field, logged the serial numbers into the database, then assigned them to technicians

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for disassembly and recycling.

Jeanne D’Arc Credit Union Lowell, Massachusetts 6/10-6/11

Support Analyst

Provided technical support for all the credit union employees and I would answer inbound calls and assist them with

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computer hardware and software issues. For example: Issues logging on, password resets, printer issues.

Performed the system checklist every day making sure the computer processes from the night had run properly.

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Performed software installation and replaced faulty hardware.

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Merrimack Valley Federal Credit Union Lawrence, Massachusetts 8/08-6/10

Systems Analyst

Worked in the IT department and provided technical support to the credit union staff. I installed computers,

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printers, and telephones to the employees that needed them.

Performed the tasks on the daily checklist. This ensured the security system ran without any issues.

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National Quality Review Boston, Massachusetts 12/07-8/08

Data Entry Analyst

Worked for a company that specialized in service quality performance and data analysis.

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Checked data from completed documents for accuracy and completeness and entered into database. I reviewed audit

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reports and resolved any errors to ensure integrity of data.

Organized data and entered into Excel in the manner in which the company requested.

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Education

Clarkson University Potsdam, New York 2002-2006

Bachelors: Business Technology and Management Minor: Psychology

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My most memorable class experience was when my business venture class developed a t shirt business and sold

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them to the towns near campus. We ended up setting a class record for the most money sold during a semester.

Played on the Men’s basketball team all four years. Named team captain Senior year.

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