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Customer Service Analyst

Lowell, MA, 01850
August 16, 2012

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Russ Vitallo

** * ****** ******, ** ***** 978-***-****


Seeking an entry level data analyst position where my 4 years of IT experience can be applied. To contribute to

a company and help them meet their goals.

Skill Set

Microsoft Excel, Outlook, Powerpoint, Windows XP, FTP Pro, Symitar.

Quick learner; each place I’ve worked I’ve quickly learned the company’s own database software.

Customer service experience helping people with their computer issues.

Work Experience

Veredus Corporation Tampa, Florida 10/11-4/12

Logistics Analyst

Team member in the IT division and part of a long term project with the company’s affiliated hospitals.

In charge of all hospital equipment data and made sure that entries into the database were accurate.

Received computers from the field, logged the serial numbers into the database, then assigned them to technicians

for disassembly and recycling.

Jeanne D’Arc Credit Union Lowell, Massachusetts 6/10-6/11

Support Analyst

Provided technical support for all the credit union employees and I would answer inbound calls and assist them with

computer hardware and software issues. For example: Issues logging on, password resets, printer issues.

Performed the system checklist every day making sure the computer processes from the night had run properly.

Performed software installation and replaced faulty hardware.

Merrimack Valley Federal Credit Union Lawrence, Massachusetts 8/08-6/10

Systems Analyst

Worked in the IT department and provided technical support to the credit union staff. I installed computers,

printers, and telephones to the employees that needed them.

Performed the tasks on the daily checklist. This ensured the security system ran without any issues.

National Quality Review Boston, Massachusetts 12/07-8/08

Data Entry Analyst

Worked for a company that specialized in service quality performance and data analysis.

Checked data from completed documents for accuracy and completeness and entered into database. I reviewed audit

reports and resolved any errors to ensure integrity of data.

Organized data and entered into Excel in the manner in which the company requested.


Clarkson University Potsdam, New York 2002-2006

Bachelors: Business Technology and Management Minor: Psychology

My most memorable class experience was when my business venture class developed a t shirt business and sold

them to the towns near campus. We ended up setting a class record for the most money sold during a semester.

Played on the Men’s basketball team all four years. Named team captain Senior year.

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