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Customer Service Manager

New Boston, MI, 48164
August 15, 2012

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***** *******


New Boston, MI





Jess Mohler

Experienc 10/2010– Present Living Essentials, LLC Farmington Hills, MI

e Network Administrator

Responsible for the total IT needs for 6 Michigan companies plus

2 manufacturing facilities in Indiana serving approximately

300 users.

Network Administration; including back up, security

management, user account management via Active Directory

and Group Policy, e-mail systems consisting of Outlook 2010

clients and Exchange Server 2010, internet/WAN access,

office systems and application support.

Support 33 servers over half of which are virtual using Hyper-V,

network hardware consisting of Dell Layer2 and Layer3

switches with multiple VLAN’s, desktop/laptop hardware,

software and applications

Support the hardware, software, and networking needs of 200+

remote employees using remote control software.

Responsible for the digital and POTS phone systems at all of the

Michigan locations which includes DID faxing, forwarding,

and twinning.

Responsible for obtaining, monitoring and optimizing WAN lines

and equipment across multiple states and facilities.

Roll out hardware and software to ensure optimal utilization of

resources using Dell’s Kace appliances for image

deployment, software deployment, and patch deployment.

Responsible for the administration, backup, updating and

maintenance of 10 SQL Servers running SQL 2008

Responsible for the intranet site running on SharePoint 2007

which includes security, user management, and application


Responsible for the building alarm systems and fob/card access

reader systems

Printer and copier deployment, configuration, and repair.

Plans, implements, and supports the network and computing

infrastructure plan

Manages projects according to budget and schedules

Assist with technology planning through ongoing research

Assist and develop policies and objectives for IT staff

3/2001- 10/2010 Dakkota Integrated Systems Holt, MI

IT Supervisor / IT Administrator

Direct department operations including management of IT

employees at 3 plants and 2 shifts

Support and maintain Error Proofing systems for in production


Administer, maintain and create SQL Server 7, 2000 and 2005


Provide network/desktop support to 200+ users

Support multiple Windows NT/200/2003 servers and tape

backup devices

Member of Launch Team that launched 7 new manufacturing

and assembly automotive plants throughout North America

Design reports, labels and templates using Crystal Reports

and Microsoft Reporting Services

Maintain and enhance intranet website using IIS and


Ensure EDI connectivity to suppliers and vendors

Program and maintain Intermec, Symbols HHP, and PCS

scanners and label printers

Install and configure various software packages including but

not limited to Trans4m, Microsoft Office Applications, NSI

Doubletake, and Lotus Notes

Install and configure network hubs, switches, printers, print

servers, laptops and PC’s

Maintain and program desktop phones and Nextel phones

Maintains and initiates all requisitioning and purchasing for

computer hardware and software

Document and report all activity on each shift

Assist and develop policies and objectives for IT staff

1998–2001 NorthCoast Systems, Inc Lansing, MI

Computer Technician

Maintain and install network hardware and software for new

and existing customers

Troubleshoot and repair hardware/software

Repair PC’s and peripherals

Build and configure workstations, servers and game machines

1997-1998 The cigar Humidor Battle Creek, MI


Managerial duties including direction of employees, schedule

and record keeping

Customer service

1994-1997 Barry County Friend of the Court Hastings, MI


Provide casework services including mediation and

enforcement of court orders

Provide Oral and written reports and testimony to Family



1990-1994 Michigan State UniversityEast Lansing, MI

B.A., Psychology

Certifications Microsoft Windows 2000 Core Technologies, Microsoft Certified

Professional, CNA 4.11

Skills Software:

Server: Windows 2008R2, 2003, 2000, NT; SQL 2008, 2005, 2000,

7; Exchange 2007, 2010, DHCP, RAS, QuickBooks

Windows: Windows7 (x86 and x64), XP

Other: Microsoft Dynamics (Great Plains), Active Directory, Group

Policy, Hyper-V, RDP, What’s Up Gold, MS Report Manager, Office

2007 and 2010, Outlook Web Mail, Active Sync for connecting

mobile phones to Outlook, Lotus Notes, Crystal Reports, Axiom,

Backup Exec, MS Forefront, Mitel, VSync, LogMeIn, VMWare,



Dell Equallogic SAN, servers, Dell Layer2/Layer3 switches, VLANs,

laptops, desktops, iPads, routers, WAP’s, laser and inkjet printers,

label printers, barcode scanners, Dell Kace appliances (1000 and

2000), phone systems, LTO tape libraries, UPS’s,


PC to PLC Integration, Desktop support – local and remote, Network

cabling, Failover Clustering, PC/laptop hardware, Manufacturing

and Engineering Processes, Disaster Recovery design and

implementation, Software Installation/Configuration, query writing,

documentation, order placement

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