Customer Service Manager
Resume:
Circle
New Boston, MI
mohlerj@hotmail.
com
Jess Mohler
Experienc 10/2010– Present Living Essentials, LLC Farmington Hills, MI
e Network Administrator
Responsible for the total IT needs for 6 Michigan companies plus
2 manufacturing facilities in Indiana serving approximately
300 users.
Network Administration; including back up, security
management, user account management via Active Directory
and Group Policy, e-mail systems consisting of Outlook 2010
clients and Exchange Server 2010, internet/WAN access,
office systems and application support.
Support 33 servers over half of which are virtual using Hyper-V,
network hardware consisting of Dell Layer2 and Layer3
switches with multiple VLAN’s, desktop/laptop hardware,
software and applications
Support the hardware, software, and networking needs of 200+
remote employees using remote control software.
Responsible for the digital and POTS phone systems at all of the
Michigan locations which includes DID faxing, forwarding,
and twinning.
Responsible for obtaining, monitoring and optimizing WAN lines
and equipment across multiple states and facilities.
Roll out hardware and software to ensure optimal utilization of
resources using Dell’s Kace appliances for image
deployment, software deployment, and patch deployment.
Responsible for the administration, backup, updating and
maintenance of 10 SQL Servers running SQL 2008
Responsible for the intranet site running on SharePoint 2007
which includes security, user management, and application
integration.
Responsible for the building alarm systems and fob/card access
reader systems
Printer and copier deployment, configuration, and repair.
Plans, implements, and supports the network and computing
infrastructure plan
Manages projects according to budget and schedules
Assist with technology planning through ongoing research
Assist and develop policies and objectives for IT staff
3/2001- 10/2010 Dakkota Integrated Systems Holt, MI
IT Supervisor / IT Administrator
Direct department operations including management of IT
employees at 3 plants and 2 shifts
Support and maintain Error Proofing systems for in production
environment
Administer, maintain and create SQL Server 7, 2000 and 2005
databases
Provide network/desktop support to 200+ users
Support multiple Windows NT/200/2003 servers and tape
backup devices
Member of Launch Team that launched 7 new manufacturing
and assembly automotive plants throughout North America
Design reports, labels and templates using Crystal Reports
and Microsoft Reporting Services
Maintain and enhance intranet website using IIS and
Frontpage
Ensure EDI connectivity to suppliers and vendors
Program and maintain Intermec, Symbols HHP, and PCS
scanners and label printers
Install and configure various software packages including but
not limited to Trans4m, Microsoft Office Applications, NSI
Doubletake, and Lotus Notes
Install and configure network hubs, switches, printers, print
servers, laptops and PC’s
Maintain and program desktop phones and Nextel phones
Maintains and initiates all requisitioning and purchasing for
computer hardware and software
Document and report all activity on each shift
Assist and develop policies and objectives for IT staff
1998–2001 NorthCoast Systems, Inc Lansing, MI
Computer Technician
Maintain and install network hardware and software for new
and existing customers
Troubleshoot and repair hardware/software
Repair PC’s and peripherals
Build and configure workstations, servers and game machines
1997-1998 The cigar Humidor Battle Creek, MI
Manager
Managerial duties including direction of employees, schedule
and record keeping
Customer service
1994-1997 Barry County Friend of the Court Hastings, MI
Caseworker/Investigator
Provide casework services including mediation and
enforcement of court orders
Provide Oral and written reports and testimony to Family
courts
Education
1990-1994 Michigan State UniversityEast Lansing, MI
B.A., Psychology
Certifications Microsoft Windows 2000 Core Technologies, Microsoft Certified
Professional, CNA 4.11
Skills Software:
Server: Windows 2008R2, 2003, 2000, NT; SQL 2008, 2005, 2000,
7; Exchange 2007, 2010, DHCP, RAS, QuickBooks
Windows: Windows7 (x86 and x64), XP
Other: Microsoft Dynamics (Great Plains), Active Directory, Group
Policy, Hyper-V, RDP, What’s Up Gold, MS Report Manager, Office
2007 and 2010, Outlook Web Mail, Active Sync for connecting
mobile phones to Outlook, Lotus Notes, Crystal Reports, Axiom,
Backup Exec, MS Forefront, Mitel, VSync, LogMeIn, VMWare,
Rockwell
Hardware:
Dell Equallogic SAN, servers, Dell Layer2/Layer3 switches, VLANs,
laptops, desktops, iPads, routers, WAP’s, laser and inkjet printers,
label printers, barcode scanners, Dell Kace appliances (1000 and
2000), phone systems, LTO tape libraries, UPS’s,
Other:
PC to PLC Integration, Desktop support – local and remote, Network
cabling, Failover Clustering, PC/laptop hardware, Manufacturing
and Engineering Processes, Disaster Recovery design and
implementation, Software Installation/Configuration, query writing,
documentation, order placement
Contact this candidate