Customer Service Sales Representative

Elena Matthaus-Rothstein

**** ******* *****, *******, ** T2H 0J3 Cell: 587-***-****

***********@*******.***

OBJECTIVE: To obtain a position as a customer service/sales representative

SKILLS

V MS Word

V MS Excel

V PowerPoint

V Planning and Scheduling

V Customer Service

V Interdepartmental Coordination

V Internet Research

V Telephone Reception

V Transcription

V 60 wpm Typing Speed

LANGUAGES: French, English, Spanish, and Russian

WORK EXPERIENCE

Customer Service Representative

Sutherland Global/AT&T, Windsor, ON

2009-2010

. Billing Support, resolving customers' issues

. Phone, Mobile, DSL and TV Plan Sales

. Final Sales

Belly Dance Instructor

Forest Glade Community Center, Windsor, ON

2009-2010

. Conducting dancing lessons directed at different ages

Administrative Assistant

Simcol Security, Toronto, ON

2008-2009

. Assist owner and accountant with weekly pay reporting and banking,

merchandising new season stock

Research Assistant

York University, Toronto, ON

2008-2009

. Transcription of audio recording in Russian-English for court

proceedings

Sales representative

Rogers Communications LTD, Toronto, ON

2006

. Inbound customer inquiries

. selling bundles, billing

. calls' forwards to appropriate person among 85 employees

. mail distribution for all the employees

Secretary

"Globe contact" Immigration Agency, Toronto, ON

2005

. inbound and outbound phone calls

. clerical duties

. documents' interpretation

. consulting

EDUCATION:

> Apprenticeship certificate (Information Technology Contact Center

customer 2011

service agent), St. Clair College, Windsor, ON

> Apprenticeship certificate (Information Technology Contact Center-

Inside Sales 2010

Agent), St. Clair College, Windsor, ON

> Master in Linguistics (MA), York University, Toronto, ON

2008-2009

> Bachelor in Linguistics (BA), Pyatigorsk Linguistic University, Russia

2000-2004

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