Customer Service Manager

David A. Zaffino

**** ********* **. *****, **** 44319

440-***-**** (Mobile) ****.*******@*******.***

OBJECTIVE: To obtain a reliable position in the Summit County area in a stimulating

environment where I can progress as a professional in the modern work force, and continue my

pursuit of education.

HIGHLIGHTS OF QUALIFICATIONS

• Proven Leadership and Management skills

• Strong verbal and written communication skills

• Ability to multitask in a fast paced environment

• Impeccable attendance record and demonstrated work ethic

SPECIALIZED TRAINING

• Received leadership instruction as a United States Airforce Trainee

• Attended Management Operations Training as a restaurant kitchen manager

• Business owner, DZ Paints, Business owner, Patriot Painting

• Painter, Cornerstone Managed Properties

EXPERIENCE

Owner

2013-current: Patriot Painting

• Newly opened painting business, part time, eight plus years painting experience

3091 Greenhill Dr., Akron, Ohio 44319

2012-2013: Grinders, North Canton, Oh

Dishwasher

● Wash dishes, run plates and pans, run busss tubs, clean

2012-2012: Arrow Uniforms, Brooklyn Heights,Oh

Jun Sep

Warehouse Associate

• Loaded and unloaded trucks for delivery, loaded cages with mats and dust product,

operated tow motor, sorted clothing and accessories

2012 – 2012: Lackland Airforce Base; San Antonio, TX

Mar Apr

United Stated Airforce Trainee

• Completed six weeks of Basic Military training, but was separated due to unforeseen

medical complications.

2011 – 2012: Chili’s Grill and Bar; Woodbridge, VA

Feb Mar

Bartender/Server

• Maintained an enjoyable and professional work environment

• Performed above the rest of my teammates in food times and customer care

• Trained in food/drink knowledge and applied that with customer service

2010– 2011: Chick Fil A; North Olmsted, OH

Feb Feb

Kitchen Manager

• Led a crew of five to eight in performing kitchen duties

• Maintained solid ticket times while keeping the area sanitized and stocked

• Mentored crew members in leadership and responsibility

2008 – 2010: Chili’s Grill and Bar; North Olmsted, OH

Jan Feb

Busser, To-go, Prep, Dishwasher

• Maintained a clean and safe guest environment

• Used my multitasking skills to place phone orders and run the front of house

• Prepared all the food for the shifts

• Made sure the guests arrived to the tables on time and happy

2006-2008 Macys; North Olmsted, OH

Jan Jan

Warehouse Associate/Customer Service

• Load and unload trucks

• Stock merchandise

• Help with customer orders and delivery

EDUCATION

High School Diploma; Olmsted Falls High School, Olmsted Falls, OH

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Multiple classes pertaining to discipline, leadership, and team building during Airforce

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Basic Military Training (BMT)

Current Student at Stark State College, English major, minor in Journalism

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