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Assistant Manager

Location:
Chicago, IL, 60290
Posted:
August 14, 2012

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Resume:

NICOLE MILANO

ab8pcq@r.postjobfree.com

**** * ****** **** ****, Apt 1

Chicago, IL 60622

630-***-****

EDUCATION: Bachelor of Science (Zoology), Miami University, Oxford, OH

Received: May 2005

WORK EXPERIENCE:

August 2006-Present Banfield the Pet Hospital Chicago, IL

Practice Manager (May 2008-Present)

• Monitor both the veterinary nursing team and client service team to foster

productive and quality veterinary nursing to guarantee a safe and effective hospital environment

• Accountable for a support staff of 32 while acting as bridge between doctors,

Veterinary Technicians/Assistants and Client Service Coordinators

• Responsible for hiring and training all new support staff while setting a skilled and

positive example for the entire team

• Proficient at developing both person development plans and adding in the

development of direct reports.

• Perform both informal and formal annual reviews of direct reports.

• Maintain all hospital equipment, inventory and scheduling

• Responsibly grow the business through examining weekly flash reports, monthly

period reviews and quarterly reports. Review and analyze all reports as needed.

• Continue to work as a Veterinary Assistant with the added responsibility of role

model and confidant

Veterinary Assistant (August 2006-May 2008)

• Provide support for a veterinary practice containing 5 Doctors of Veterinary

Medicine to ensure quality veterinary care for all pets

• Preserve the relationship between clients, patients and doctors through

communication and education

• Skilled at maintaining medical records and communicating medical

terminology to clients

• Proficient at venipuncture, catheter placement, radiography digital or film and

cystocyntesis with or with out the guide of an ultrasound

• Comfortable monitoring ICU patients as well as calculating IV fluid rates and drug

dosages.

• Perform in house labs both manual and with the assistance of machines.

• Competent at surgical prep including induction and intubation

• Experienced at dental prophylaxis, surgical monitoring and ultrasound

• Offer quality medical care in one of the busiest animal hospitals in the country

August 2005-June 2006 Saltwater Inc Anchorage AK

North Pacific Groundfish Observer

• Collected and disseminated information essential for the management of

sustainable fisheries in the eastern Bering Sea and Gulf of Alaska

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NICOLE MILANO

• At sea aboard commercial fishing vessels, I was responsible for gathering

information on total catch, species composition, length frequency measurements, and age structures from targeted and

prohibited species

• My data was used to support inseason catch monitoring, stock assessment, and

many of the other functions of the National Marine Fisheries Service (NMFS)

• Worked closely with vessel crews ranging from 3-60 members as well as

maintained a variety of important documents

August 2002-December 2003 Office of Residence Life and New Student Programs Oxford, OH

Resident Assistant, Miami University

• Created a unique healthy living/learning environment combining the Student

Created and Residential Service Learning Communities

• Earned the respect of over 300 students while providing a “safe space” for

conflict resolution, advocacy, and programming

• Promoted difficult discussions, handled multiple crisis situations,

communicated with a staff of 14

• Oversaw one of the largest living communities on Miami’s campus

RESEARCH EXPERIENCE:

August 2004-May 2005 Department of Zoology Oxford, OH

Vole Behavior and Breeding Patterns, Miami University (August 2004- May

2005)

• Trapped, handled and identified meadow voles of varying ages

• Participated in toe and ear clipping for later identification and DNA analysis

• Recorded significant features such as sex, weight, approximate age, lactation

state, and pregnancy

Basic Limnological Research, Miami University (August 2004 – December

2004)

• On site water testing as well as water collection for lab assessment

• Fish and invertebrate collection and identification

HONORS /ACTIVITIES:

Dean’s List: 2003-2004 and 2004-2005 Academic Year

Girl Scouts of America: 1988-Present

Society for Conservation Biology: Spring 2006-Present

SKILLS: Inclusion, communication, education, engaged learner, multitasking, and time management,

comfortable using both Macintosh and Windows systems. Able to work under difficult and

stressful conditions.

REFERENCES: References Provided Upon Request

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