Assistant Manager
Resume:
NICOLE MILANO
********@*****.***
**** * ****** **** ****, Apt 1
Chicago, IL 60622
EDUCATION: Bachelor of Science (Zoology), Miami University, Oxford, OH
Received: May 2005
WORK EXPERIENCE:
August 2006-Present Banfield the Pet Hospital Chicago, IL
Practice Manager (May 2008-Present)
• Monitor both the veterinary nursing team and client service team to foster
productive and quality veterinary nursing to guarantee a safe and effective hospital environment
• Accountable for a support staff of 32 while acting as bridge between doctors,
Veterinary Technicians/Assistants and Client Service Coordinators
• Responsible for hiring and training all new support staff while setting a skilled and
positive example for the entire team
• Proficient at developing both person development plans and adding in the
development of direct reports.
• Perform both informal and formal annual reviews of direct reports.
• Maintain all hospital equipment, inventory and scheduling
• Responsibly grow the business through examining weekly flash reports, monthly
period reviews and quarterly reports. Review and analyze all reports as needed.
• Continue to work as a Veterinary Assistant with the added responsibility of role
model and confidant
Veterinary Assistant (August 2006-May 2008)
• Provide support for a veterinary practice containing 5 Doctors of Veterinary
Medicine to ensure quality veterinary care for all pets
• Preserve the relationship between clients, patients and doctors through
communication and education
• Skilled at maintaining medical records and communicating medical
terminology to clients
• Proficient at venipuncture, catheter placement, radiography digital or film and
cystocyntesis with or with out the guide of an ultrasound
• Comfortable monitoring ICU patients as well as calculating IV fluid rates and drug
dosages.
• Perform in house labs both manual and with the assistance of machines.
• Competent at surgical prep including induction and intubation
• Experienced at dental prophylaxis, surgical monitoring and ultrasound
• Offer quality medical care in one of the busiest animal hospitals in the country
August 2005-June 2006 Saltwater Inc Anchorage AK
North Pacific Groundfish Observer
• Collected and disseminated information essential for the management of
sustainable fisheries in the eastern Bering Sea and Gulf of Alaska
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NICOLE MILANO
• At sea aboard commercial fishing vessels, I was responsible for gathering
information on total catch, species composition, length frequency measurements, and age structures from targeted and
prohibited species
• My data was used to support inseason catch monitoring, stock assessment, and
many of the other functions of the National Marine Fisheries Service (NMFS)
• Worked closely with vessel crews ranging from 3-60 members as well as
maintained a variety of important documents
August 2002-December 2003 Office of Residence Life and New Student Programs Oxford, OH
Resident Assistant, Miami University
• Created a unique healthy living/learning environment combining the Student
Created and Residential Service Learning Communities
• Earned the respect of over 300 students while providing a “safe space” for
conflict resolution, advocacy, and programming
• Promoted difficult discussions, handled multiple crisis situations,
communicated with a staff of 14
• Oversaw one of the largest living communities on Miami’s campus
RESEARCH EXPERIENCE:
August 2004-May 2005 Department of Zoology Oxford, OH
Vole Behavior and Breeding Patterns, Miami University (August 2004- May
2005)
• Trapped, handled and identified meadow voles of varying ages
• Participated in toe and ear clipping for later identification and DNA analysis
• Recorded significant features such as sex, weight, approximate age, lactation
state, and pregnancy
Basic Limnological Research, Miami University (August 2004 – December
2004)
• On site water testing as well as water collection for lab assessment
• Fish and invertebrate collection and identification
HONORS /ACTIVITIES:
Dean’s List: 2003-2004 and 2004-2005 Academic Year
Girl Scouts of America: 1988-Present
Society for Conservation Biology: Spring 2006-Present
SKILLS: Inclusion, communication, education, engaged learner, multitasking, and time management,
comfortable using both Macintosh and Windows systems. Able to work under difficult and
stressful conditions.
REFERENCES: References Provided Upon Request
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